Customer Service Manager, Claims Manager, bookkeeper
Resume:
Carla Rice
Schofield, WI *****
*****.****@***.***
Authorized to work in the US for any employer
Work Experience
Legal Assistant
Gray Law Firm, S.C. - Wausau, WI
January 2017 to Present
Organizing cases and files. Monitoring calendars to meet deadlines. Documenting actions and information into database.
Manager of Claims Services
Graebel VanLines, LLC - Wausau, WI
April 2010 to October 2016
Leads a team of 14 professionals that coordinator; research and settle household goods and commercial claims accurately and timely. Work directly with clients, customers, upper management as well as Independent Contractors, internal and external service providers. Develop and lead the training of new and continued training of tenured team members. Participates in reviewing and rewriting policy and procedures to bring them to more current standards. Accounts Payables & Accounts Receivable Associate
Agra Industries, Inc - Merrill, WI
November 2008 to April 2010
Accounts payables, statement reconciliations, check printing and posting, accounts receivables, cash application, collections, collections and invoicing. Report weekly aging to Controller; credit card and fleet fuel card reconciliation and payments and benefits reconciliation and payments. IC Administration Manager
Budd Van Lines - Somerset, NJ
July 2007 to October 2008
Manage a staff of 4 direct reports and 130 drivers; both Independent Contractors and Company drivers. My department acted as a call center taking calls from all active and non active drivers, processed the revenue and expense for each driver and their financial accounts. I managed all Independent Contractors for branch, their accounts, contracts, the new hires and account closings. Development of new processes and procedures along with training of new staff, tenured staff and supporting departments.
General Ledger Accountant
Graebel Companies, Inc. - Wausau, WI
July 2006 to July 2007
General Ledger Accountant of one of the largest branches of the company. Tracked revenue, expenses and clearing accounts. Reported monthly and quarterly to Corporate Headquarters. Partcipated in development of yearly budgets.
Commercial Services Supervisor
Graebel Companies, Inc - Wausau, WI
March 2005 to July 2006
Supervise a staff of 5 direct reports. Supervise the Revenue, Pricing and Billing of commercial goods at companies Central Accounting. Developed new processes and procedures. Trained both new and existing staff members.
Revenue and Administration Manager
Graebel Northeastern Movers, Inc - Township of Randolph, NJ March 1999 to March 2005
Manage Revenue, Pricing and Billing of household and commercial goods for branch as well as tracking all interstate revenue. Managed all Independent Contractors, contractor accounts, contracts, new hires, terminations, and account closings. Hiring, training, setting objectives, problem solving. Education
Associates in Accounting
University of Phoenix/Axia College
Certificate in Supply Chain Management and Transportation Northcentral Technical College - Wausau, WI
Skills
Microsoft, Customer Service, Communication
Certifications/Licenses
Supply Chain Management Transportation
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