Customer Service Representative

Keith J. Marshall

OBJECTIVE

Senior Level Production Prepress Compositor with over 30 years of experience in the Graphic Arts Field. I can help guide you through the process of making sure your message is readable and identifies what you do and how you do it. I work well with all aspects of publishing, whether it's Financial, Educational, Pharmaceutical, Direct Marketing, Translations, Catalogues, I can get the job done. Also high level Customer Service Representative.

SKILLS

Customer Service, Production Artist, Word Processor, Graphic Arts

EXPERIENCE

3/17 to Present

Faneuil - Hampton, VA

Customer Service Representative Healthcare

Deliver superior customer services. Listen and understand customer issues, probe and isolate issues, utilize available resources to identify appropriate solutions, explain product features and benefits ensure customer satisfaction through effective resolution.

2/14 to 2/17

Freelance Print Production

Creative Group - New York, NY

Catalogue Production (Darby Dental Supplies). Pouring manuscript, design, retouch photos, redraw logos provided by client. Quark/Indesign/Illustrator and Photoshop. Production requires very specific attention to detail. Willingness to work extensive overtime including weekends and holidays. Worked days, swing and evening shifts.

Creative Circle - New York, NY

7/12 - 2/14

FGS, Inc. - Aurora, IL

Document Automation Specialist / Prepress

Production Prepress / Layout Artist / Document Automation Specialist (Financial Publishing)

Creating styles / macros in MSWord along with HTML and CSS for SEC filings, working closely with upper management as a liaison between developers and programmers to ensure that the templates created in PageFlex software and HP Exstream are accurately implemented to create an effective program for FGS clients.

7/07 - 7/12

Techno Graphics and Translations, Inc. - Chicago, IL

Compositor / Graphic Artist

Catalogue, Installation Manual Print Production, Multi-Lingual. Page layout, retouching, conversion (CAD), working closely with Project Manager and Owner. Various industries ie: industrial, pharmaceutical, medical, etc. Applications: Quark/Indesign, Illustrator, Photoshop, etc.

7/06 - 7/07

Totalworks - Chicago, IL

Page Layout Artist (Catalogue)

Major Catalogue Production. Pouring manuscript, design, marquee/price page, retouch photos, redraw logos provided by client. Quark/Indesign and Illustrator. Production requires very specific attention to detail with respect to pricing catalogues. Willingness to work extensive overtime including weekends and holidays. Worked day, swing and evening shifts.

Keith Marshall Page 2

9/05 - 7/06

Publishing Data Management - New York, NY

Typographer/Layout Artist (Financial Publishing)

Heavy Production. Creating HTML (dreamweaver) Edgars for SEC filing, pouring/importing and styling manuscripts in Quark and Illustrator with heavy emphasis on charting line and pie graphs. Very detailed data manipulation with blacklined proofs.

8/01 - 9/05

Freelance Desktop Production/Compositor/Prepress

Mechanical assembly, pouring/importing and styling manuscripts, photo-retouching, color corrections, redrawing, prepress. Toubleshooting with a good eye for design. On-going freelance positions for my main clients: McGraw-Hill (Education), The Princeton Review (K-12 text Books)

5/89 - 7/01

Burson-Marsteller - New York, NY

Production / Traffic Coordinator

Over 10 years of freelance and permanent employment with Burson-Marsteller Public Relations Firm. Heavy production environment, which included work for all Burson-Marsteller departments in New York, UK and Japan. Compositor, create charts and graphs, scan, retouch, redraw.

7/86 - 5/89

Dean Witter Reynolds, Inc. - New York, NY

Senior Word Processor

Prepare weekly and monthly projection reports for brokers using the Micom 2001, Wang 20 in the original word processing setting.

7/81 - 7/86

Columbia University - New York, NY

Admission Assistant for Butler Library

Reviewed all application for admissions to the graduate school in Librarianship, submitted final reviewed application to Associate Dean and Assistant Dean for their placement.

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