IT Management, Project Management, End-User Support

SERGEY MOROZOV

**** ***** *******, ***. **, BROOKLYN, NY 11235

(P) 646-***-**** (E) *********@*****.*** (L) linkedin.com/in/asksergey

SUMMARY OF QUALIFICATIONS

Result-driven IT professional with solid experience working in a fast-paced and high-pressure environment,

who works well both independently and as a team player

CAREER HIGHLIGHTS

IT Management * Project Management * Vendor Management * ITMS * ITIL * Risk Management * CAPEX / OPEX * Compliance * CMS

Systems Administration * Virtualization * Storage * MS Windows * MAC OS X * Active Directory * O365 * Google Apps * O365 * MDM

EXPERIENCE

SBE ENTERTAINMENT GROUP / MORGANS HOTEL GROUP, NEW YORK, NY

03/2014 – 11/2018

Manager of Technology Infrastructure and Compliance

- Owned and controlled all aspects of IT department operations (AD, O365, technology infrastructure, data backup, security system)

- Managed ITSM functions including: incident management, change management, asset management, problem management

- Set and implemented company-wide IT standards, policies and procedures to comply with PCI regulations

- Managed and supported core business applications (O365, Opera PMS, Celopay billing portal, Synxis CRS, Infor Sun)

- Provided top level white glove support to the executive team across multiple locations (AV conferencing, mobile devices)

- Supervised a global IT support team (US / Europe / Asia) to ensure timely implementation of company-wide projects

- Managed relationships with MSPs, ISPs, hardware / software vendors

- Governed company-wide Active Directory, Group Policies, DHCP, DNS, offsite backup and other critical functions

- Responded to after-hours network and system outages and other emergencies

- Maintained inventory and ensure functionality of the corporate IT infrastructure

- Worked with internal and external auditors on quarterly and annual IT audits (SOPs, SFPs, testing, reconciliation and reporting)

- Provided exclusive IT support to a New York based property - Hudson Hotel (1000+ rooms)

PROJECTS AND ACHIEVEMENTS

- Leaded design and implementation of the company ITSM platform

- Collaborated with a MSP on a rollout of the global MDM application (MaaS360)

- Worked with HR and Branding teams to rollout a signature branding solution for all hotels and F&B venues

- Significantly reduced cost of Microsoft O365 licensing by applying PS scripts and analyzing results (over $100,000/year)

- Implemented multiple solutions resulting in a higher efficiency and productivity of the local IT departments (WDS, WSUS, PMS)

- Conducted rollouts of the new applications, targeting financial savings for the company

- Developed extended AD reporting mechanism and processes, which leaded to better IT audit results

- Streamlined internal IT processes and procedures, resulting in higher efficiency of local properties IT team members

MORET GROUP, INC, NEW YORK, NY

10/2006 – 02/2014

IT Manager / ERP administrator (02/2009 - 02/2014)

- Supported and administered core business applications: ERP (AMT), PLM (DeSL, Yunique), WMS (Davinci)

- Controlled workflow of the EDI documents – 850, 860, 856, 810, 997

- Supervised a team of 5 IT specialists, external consultants and developers

- Managed projects through project lifecycles of initiation, planning, execution and closure

- Developed and enforced company-wide security standards, policies and procedures

- Managed relationships with 3rd party vendors and service providers (ISP, offsite data, hardware and software)

- Developed and trained IT team, conducted employees performance evaluation

- Provided executive level support to the VP and C level management of the organization

PROJECTS AND ACHIEVEMENTS

- Designed, coordinated and successfully implemented IT segment of a 3PL warehouse

- Planned and rolled out company-wide system upgrade (VMWare, HyperV, MS Windows Server 2008/2012)

- Managed upgrade of the client workstations from Windows XP to Windows 7 (SysPrep, Symantec Ghost)

- Decreased potential company downtime by implementing network and power redundancy (main office, warehouses)

- Significantly improved productivity of the IT department by implementing ticket-based helpdesk system

- Increased overall company staff efficiency by implementing web-traffic filtering solution

- Slashed operating cost 30% by negotiating pricing and fees while ensuring continuation and enhancement of services

- Designed and deployed disaster recovery and business continuity for some of the core functions of the company

- Played a key role in the network and disaster recovery design and implementation for multiple sites across the country

- Successfully planned, coordinated and implemented multiple acquisitions

Systems Administrator (10/2006 – 02/2009)

- Supervised company network with 50+ servers in multiple locations

- Administered user accounts, permissions, mailboxes, DLs in the Active Directory and MS Exchange Server

- Ensured functionality of the backups, performed restores, checked data consistency and integrity

- Provided remote, phone and local helpdesk support to the end-users

- Researched, recommended and purchased software and hardware from vendors and suppliers

PROJECTS AND ACHIEVEMENTS

- Decreased potential data loss by redesigning company backup solutions

- Minimized IT department response time by implementation of multiple network monitoring tools and solutions

- Achieved better productivity by certain processes automation (desktop deployment, data archiving, etc.)

- Played a key role designing VPN between headquarters, satellite offices, warehouse and colocations

- Implemented multiple open source projects to reduce cost of operation

CITE SOLUTIONS, INC, NEW YORK, NY

03/2004 – 10/2006

Systems Engineer

- Provided on site/remote system management and network administration

- Deployed backup and disaster recovery solutions

- Provided secure remote access to the internal resources

- Provided email, ftp and web hosting for clients using MS Exchange and IIS

PROJECTS AND ACHIEVEMENTS

- Performed installation and configuration of MS Windows 2003 servers, running AD, MS Exchange 2003, IIS 6.0

- Migrated basic email systems to MS Exchange 5.5 and MS Exchange 2000

- Configured monitoring systems to keep internal and external networks fully operational 24x7

- Performed installation and configuration of the X-Serve/X-Raid system running SMB, AFP, WWW, Email, FTP

PREVIOUS CHAPTERS

ZAC POSEN, LLC, NYC, NY

DIGITAL CLUB NETWORK, INC, NYC, NY

MORRIS + KING COMPANY, LLC, NYC, NY

IATSE LOCAL 161, NYC, NY

COMPUTER SKILLS

Operating systems: MS Windows Server / Workstation, MAC OS X, Linux (Ubuntu)

Software: Hyper-V, VMware, MS Exchange, O365, Google Apps, MS SQL, Active Directory, GPO, DHCP, DNS, WSUS, BES, Terminal Server, Backup Solutions, Symantec Endpoint Protection, Symantec Enterprise Vault, Symantec Ghost, IIS, FTP, VPN, Barracuda appliances, FileMaker Server, MS Office, Adobe CS, WhatsUP, LAMP, Nagios, Spiceworks, Joomla CMS, PHPMyAdmin, Webmin, batch scripting

Business Software: Opera PMS, Synxis CRS, Celopay billing portal, MAS90/200, ERP (AMT), PLM (DeSL, WebPDM, Yunique PLM), EDI (850, 860, 856, 810, 997, Lexicom), Seagull Bartender, WMS (Davinci, FDM4),

Hardware: servers, storage, routers, switches, PC and Apple workstations / laptops, phones, tape drives / libraries, tablets, phones, printers, label printers (Zebra), scanners, Wi-Fi, cabling

EDUCATION

Moscow State University of Radio Engineering, Electronics and Automatics

Master of Science in Computer Engineering

09/1992 – 04/1998

References available upon request

Contact this candidate