Sales Customer Service

Y.S.KEERTHANA

Contact: +91-868*******

Email: *************@*****.***

Career Objective

To secure a challenging position where I can effectively contribute my skills as electronics and communication engineer, possessing competent technical and managerial skills and ability of achievement.

Profile Summary

Well versed with Channel/Vendor Management Customer service, Operations and CRM tools like Sales force CRM.

Excellent interpersonal skills with problem solving, critical thinking and analytical abilities.

Core Competencies

An effective communicator with team leadership & relationship management skills, strong analytical, problem solving & organizational abilities.

Developing & maintaining effective long-term professional association with clients to evaluate, improve & expand the business.

Professional Synopsis

Started my carrier in HDFC LIFE by 10th July 2017 as a sales development manager and got promoted as corporate agency manager Since March 2018.

Organizational Experience

HDFC LIFE – Chennai (Since 10th July 2017-March 2018)

Key Responsibilities

Develop new clients by targeted program concentrating on brand awareness, PR and demand generation.

Enhance market penetration by acquiring new client in prime target markets.

Establish and manage demand generation procedures and operations.

Perform with marketing to prepare campaigns for lead generation.

Develop and progress “book of business” as well as head by example.

Prepare pricing strategies for current customers to enhance sales and increase profitability.

Conduct entire management activities inclusive of coaching, evaluating, training and monitoring performance.

Motivate, establish sales quotas and provide education to target accounts as well as markets.

Train and coach employees to be upbeat in sales process implementation and development of new business.

Ensure to distribute performance goals to attain individual as well as team goals.

Develop sales and activity reports along with interact and follow-up with sales team.

Head and support sales team to maximize positive results in area of company modification and progress through proactive, ongoing and effectual communication.

Enforce an environment of open interaction to assure affirmative employee morale and effectual conflict resolution.

Stimulate creative ideas upward flow for benefit of company and its personnel.

Key Responsibilities:

Developed the brand identity, brand strategy and brand communication

Managing the media sales process coordinating with media agency and closing the sale.

Consulting, pitching and closing deals.

Cost savings outdoor/print.

Timely implementation of all marketing plans and launches.

Selling creative media solutions to agencies and clients.

Ability to priorities leads and maximizes revenue generation via sales pipeline control.

Working with market leading titles in the sports, food & lifestyle, FM CG sectors.

Building client and Media agency relationships in the short and long term.

Knowledge of doing a consultative sells by listening to a customer’s requirement.

Identifying and assessing a client’s critical needs.

Identifying short and long term growth opportunities.

Presenting business proposals to prospective clients.

Attending meetings with clients.

Maintaining tight budget control over expenditure.

Forecasting and tracking key account metrics.

Keeping up to date with market trend and competitor activity.

Being a point of contact to priority clients and resolving any issues that they have.

Collecting and communicating customer requirements to all necessary departments.

Providing technical customer support as necessary.

Conducting regular Business Reviews with Clients and suppliers.

Responding to client communications or queries.

Networking with business partners and Clients.

Monitoring the effectiveness of any marketing campaigns.

Extra-Curricular Achievements

Participated in various cultural events at school and also in college.

Executive cultural leader of personal development committee in school.

Education Details

Completed B.E in electronics and communication engineering from Jaya Engineering College (JEC) with an aggregate of 72% in the year 2017.

Completed higher secondary from Jaya Matriculation Higher Secondary School with 81% in March 2013 Completed 10th standard from Jaya Matriculation Higher Secondary School with 82% in March 2011.

PERSONAL DETAILS:

NAME

: Y.S KEERTHANA.

FATHER NAME

: Y.R Sreenivasulu.

MOTHER NAME

: Y.S Latha.

DOB

: 02/03/1996.

MARITAL STATUS

: Unmarried.

GENDER

: Female.

RELIGION

: Hindu.

LANGUAGE ABILITY

TO SPEAK : English/Tamil/Telugu.

TO READ : English/Tamil.

TO WRITE : English/Tamil.

DECLARATION

I, hereby solemnly declare that all the above provided information is true to the best of my knowledge and belief. I sincerely hope that will find me a deserving candidate and consider my application favorably for suitable post in your esteemed organization.

PLACE:

DATE:

(Y.S KEERTHANA)

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