Customer Care

CURRICULUM VITAE

RAVI SHANKAR

ContactNo.:+91-885*******, 991-***-****

Email:******************@*****.***,*******************@*****.***

JOB OBJECTIVE

Seeking a position where I could learn new things and utilize my skills and abilities in the field that offers security and professional growth while being resourceful, innovative and flexible.Also believe for my self because I know that I acheive all the battles.

To strive for excellence while overcoming challenges and to grow as a professional acquiring new skills and broader strategic vision and prefer sincerity at work to opportunities.

PROFFESSIONAL OVERVIEW

•A result oriented professional with 2 Years 8 months of experience in BUSINESS PROCESS OUTSOURCES Operation & COMPLAIN.

•Surprized with wow call from airtel client.

Gifted professional with aptitude and will to learn and progress further. As a Self Motivated and highly

Organized individual, my focus is always to see each project work I undertake to an expected end with outmost quality.

•Highly self motivated to achieve personal and prescribed goals efficiently by practical manner with maximum effort.

SKILLS

Operating system

Windows xp,Windows 7,Windows 8

Documentation tools MS Office ( word,Excel,power point,)

Other tools

Internet surfing, sending a mail, system format

EXPERIENCE

ORGANIZATION: SPANCO BPO LTD (AN EUROPEAN COMP.)

TRANSPORT NAGAR DEHRADOON

DESIGNATION: CUSTOMER CARE EXECUTIVE EIGHT MONTH EXPERIENCE OF CUSTOMER QUARY REQUEST AND COMPLAIN ( IDEA RAJASTHAN PREPAID)(DEC 2011 TO AUG 2012)

•LOOKING FOR BARRED AND UNBARRED STATUS OF CUSTOMER ACCOUNT

•MAINTAINING VAS SERVICE FROM CUSTOMER ACCOUNT

•MAINTAINING BALANCE DEDUCTION FROM CUSTOMER ACCOUNT WITH ACCURATE AND COMPLETE RESOLUTION

•SERVING GOOD AND PERFECT COMMINICATION AND CONVERSATION WITH POLITENESS

•MAINTAING ONLINE CUSTOMER COMPLAIN WITH BETTER SERVICE AND PROVIDING COMPLAIN NO. & GIVING ACCURATE TIME TO THE CUSTOMER FOR THEIR RESOLUTION AND SATISFACTION

•COMMUNICATED WITH POLITELY AND NEVER PREJUDJE TO THE CUSTOMER

•HANDLING ALL TYPES OF CUSTOMER QUARY, REQUEST AND COMPLAIN WITH BETTER SUJJESTION

ORGANIZATION: AEGIS BPO LTD.(CANADIAN COMP.)

AEGIS LTD. GROUP COMPANNY OF ESSAR INDUSTRIIES

JUST BEHIND OF SHREE RAM TOWER NEAR BY INCOME TAX OFFICE HAZRATGANJ LUCKNOW

•DESIGNATION & YEARS OF EXPERIENCE: CUSTOMER CARE EXECUUTIVE [AIRTEL UP EAST PROCESS( AIRTEL = ALIVE INCLISIVE RESPECTFULL TELECOMMUNICATION)]

2 YEAR AND 1 MONTH EXEPERIENCE WITH GOOD COMMUNICATION WITH CUSTMER QUARY REQUEST AND COMPLAIN.(MARCH 2013 TO NOV 2014)

•LOOKING FOR BARRED AND UNBARRED STATUS OF CUSTOMER ACCOUNT

•MAINTAINING VAS SERVICE FROM CUSTOMER ACCOUNT

•MAINTAINING BALANCE DEDUCTION FROM CUSTOMER ACCOUNT WITH ACCURATE AND COMPLETE RESOLUTION

•SERVING GOOD AND PERFECT COMMINICATION AND CONVERSATION WITH POLITENESS

•MAINTAING ONLINE CUSTOMER COMPLAIN WITH BETTER SERVICE AND PROVIDING COMPLAIN NO. & GIVING ACCURATE TIME TO THE CUSTOMER FOR THEIR RESOLUTION AND SATISFACTION

•COMMUNICATED WITH POLITELY AND NeVER PREJUDJE TO THE CUSTOMER

•HANDLING ALL TYPES OF CUSTOMER QUARY, REQUEST AND COMPLAIN WITH BETTER SUJJESTION AND FEEDBACK.

Hotel kailash International, Barmer,National Highway 15 Rajasthan.

Work Duration January 2015 to October 2016

Designation- RSOT& CASHIER

WORK DETAILS- Receiving a call from in House guest and taking a order from guest for Break fast, Lunch and Dinner.

Also taking a order from Cocktails, Mocktails, Soft Drink, Hard Drinks.

Generate New KOT from system whatever guest order for MEAL'S AND DRINK, and forward it into the kitchen.

Arranging New bill of customers Room Bill Bar Bill and Restaurant Bill included with GST & VAT.

Calculating a Cash per day and Matching from systems and Handover in Into Front Office Department.

The Gold Beach Resort Devka Beach, Daman and Dui

Work Duration- February 2017 to till Now

Designation- RSOT( ROOM SERVICE ORDER TAKER ) AND CASHIER

WORK DETAILS-

Receiving a call from in House guest and taking a order from guest for Break fast, Lunch and Dinner.

Also taking a order from Cocktails, Mocktails, Soft Drink, Hard Drinks.

Generate New KOT from system whatever guest order for MEAL'S AND DRINK, and forward it into the kitchen.

Arranging New bill of customers Room Bill Bar Bill and Restaurant Bill included with GST & VAT.

Calculating a Cash per day and Matching from systems and Handover in Into Front Office Department

COMPETENCIES

•Self-Discipline, Honesty, Punctuality

•Good Communication & Presentation skills

•Good Interpersonal skills

•Commitment to any work assigned

•Creative and innovative in approach towards work

•Easily adaptable to working environment

•Everyday to take extra responsibility

EDUCATIONAL QULIFICATION

NAME OF INSTITUTE

AND BOARD

EDUCATION DETAILS&

STREAM

YEAR OF PASSING

PERCENTAGE

RGIITE INSTITUTE JHANSI

ADVANCE DIPLOMA IN COMPUTER APPLICATION (ADCA)

2012

B GRADE

INTERMEDIATE(UP BOARD)

P C M

2009

64.80%

HIGH SCHOOL(UP BOARD)

SCIENCE

2007

54.66%

OTHER QUALIFICATION

ADCA, EXCELLENT KNOWLEDGE OF MS-OFFICE TOOLS & INTERNET

2012

B GRADE

RGIITE INSTITUTE Shivaji Nagar,Jhansi

BBA(Bachelor's in Business Administration) Honours from Shobhit University

2015

85.27%

PERSONAL INFORMATION -

Father’s Name- : LATE. Mr. RAM NAGINA

•Date of Birth- : 10.07.1991

•Marrital Status- : Unmarried

•Nationality & Religion- : Indian &HINDUISM

•State Of Domicile- : Uttar Pradesh

•Language Known- : Hindi, English,French,Bhojpuri

•PERMANENT ADDRESS- :VILL AND POST DHANAPUR, DISRICT CHANDAULI (U.P) PIN(232105)

• HOBBIES :LISTENING MUSIC, PLAYING SNOOKER & WRITING DAIRY

Date :

(RAVI SHANKAR)

Place :

Contact this candidate