James Minor

**** *. ****** **** ● San Dimas, Ca *1773 ● 424-***-**** ● ac773b@r.postjobfree.com

Experienced Manager

Strategic, goal oriented and educated manager with professional experience across multiple industries; government, restaurant, entertainment and military service

Education

MBA- UNIV OF PHOENIX 2012

bsB/M -univ of phoenix 2011

Key Skills

• Conflict resolution

• Personnel Management

• Inventory Management

• Resolve human and technical issues

• Personnel Development & Staff Supervision

• Establishing solid partnerships

• Strategic direction of talent acquisition

• Knowledge of benefit programs for employees

Professional Experience

freeway insurance –norwalk, ca branch manager, 2018-present

MY DUTIES INCLUDE:

• Maintain daily and weekly sales goals

• Manage a floor of selling agents

• Report to DM daily

• Hire and develop new staff

• Employee evaluations

• Audit performance of employees

G2 Secure staff –westchester/lax, ca audit supervisor, 2016-2016

My duties include:

• Team supervision and duty delegation

• Monitored proper cleaning techniques

• Gave one on one feedback and training

• Evening briefings before work begins

• Employee evaluations

• Audit performance of employees

• Conduct random audits for safety and company policy

Aston Marketing group – Torrance, CA

Call Center Lead, 2013-2013

As a lead in the outbound department I:

• Trained new employees on proper phone etiquette

• Monitored daily activity on the outbound que

• Gave feedback on the hiring/firing of staff

• Completed weekly employee evaluation

• Calculated/input daily & week booking percentages

• Maintained top tier booking percentage

staples center – Los Angeles, CA

Stand Lead/Manager, 2005-2007

As stand lead I:

• was solely responsible for not only the opening and closing inventory counts

• nightly manual financial inputs/reports

• managed anywhere from 4-30 employees depending on the duty station

• held the role of first line supervisor for customer complaints and concerns

TEAM LEADER- Camp Pendleton, CA

United States Marines, 2000-2004

. After my promotion to team leader, my duties included but were not limited to:

• carrying out all the daily duties set out by the platoon Sgt

• junior Marine training and education of military operations and professionalism

• I was also well equipped to redevelop other Marines within the team and prepare them for leadership

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