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Customer Service Manager

Brooklyn, New York, United States
January 16, 2019

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Professional with sales and occupational health & safety experience. Excellent managerial and supervisory skills. Seeking to obtain a position where I can utilize these skills to enhance my professional career.

Skills Summary:

General Office Skills

Customer Service


Strong interpersonal skills

Cable Installation


Manage 20+ staff members

Report Preparation

Written Correspondence


Cipriani Labour College, Trinidad, West Indies 1995 - 1996

Major: Human Relations

Brooklyn College

General Equivalency Diploma 2001


Ezees Event Services April 2013 - Present

Event Concierge (Part-time)


Cable Tech Inc. April 2013 to Present

Lead Cable Technician (Part-time)

Installed wireless access point

Structural Cabling - Terminating, pulling and punching down cat5E and 6E

Mega Starr Real Estate May 2012 - Present

Real Estate Agent

Coordinate appointments to show homes and apartment to prospective buyers.

Interview clients to determine what type of property they are seeking.

Prepare documents such as representation contracts, purchase agreements, closing statement, deeds and leases.

Arrange meetings between buyers and sellers when details of transactions need to be negotiated.

Vision Pro Communication Brooklyn, NY Sept. 2009 – May 2012

Cable Tech Installation Supervisor

Installed commercial services for business including, phone, cable and internet.

Supervised staff of 85 technicians.

Maintained profit and lost system.

Scheduled routes/assignments of employees

Observed and evaluated reception to trouble shoot

Repaired effective cable systems

Vision Pro Communication Farmingdale, NY Sept 2006 – March 2009

Commercial Cable Technician

Provided customer service

Installed commercial services for business including, phone, cable and internet

Prince Telecom Hicksville, NY May 2008 – March 2009


Supervised a staff of 35 technicians.

Maintained the profit and lost system.

Maintained the scheduling and assignments of all employees

Assistant Manager July 2007 – May 2008

Provided technical support to technicians in the field.

Provided excellent customer service.

Maintained scheduling and assignments of all employees.

Supervised technicians.

Prince Telecom Nassau, NY 2005-2006

Cable Technician

Provided customer service

Installation of residential services (phone, internet & TVs

Gilmour Plumbing Supplies August 2005 – 2006



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