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QA Analyst

Canonsburg, Pennsylvania, United States
January 16, 2019

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Rachna Namdeo


Mobile: 412-***-****


Over 6 years of IT experience in Software Quality Assurance Testing (Manual)

Excellent understanding of QA Principles, QA Process, Test Plans and Use Cases.

Expertise in preparing Test Documentation, Test Plans, Test Scenarios, Test Cases, and Software Requirement Specifications, Integration Test Specifications and Test Scripts.

Expert in analyzing Functional specifications, Software Requirement Specification (SRS) and writing Test Plans and Test Cases.

Experience in Requirement Traceability Matrix(RTM).

Have experience of generating a formal defect report

Participated on Defect Triage Meetings

Extensively involved in testing of Web based and Windows based applications.

Expertise in Performing GUI Testing, Functionality Testing, User Acceptance testing and System testing. Back-end Testing using SQL, Unit/Integrated Testing, Regression Testing, Black Box, White Box, Gray Box Testing, Defect Tracking.

Experience with Selenium automation tool

Expertise in Microsoft Office Suite (Word, Excel & Access) also Office 365.

Exposure to all aspects of software development, troubleshooting, testing, and maintenance.

Performed troubleshooting of the problems originating in the production environment and resolved the production problems.

Excellent understanding of Software Development Life Cycle (SDLC), Software testing Life Cycle (STLC) and Test Methodologies.

Experience testing in Agile/Scrum and Waterfall Methodology.

Experience in writing SQL queries.

Ability to work well in fast paced, dynamic team environments with strong verbal and written communication skills, Quick learner, Team Player.


●Master of Computer Application (MCA) (University- Bhoj university Bhopal) – 3 Years (2000)

●Bachelor of Science (BSc) (Mathematics) (University-Pt. Ravi Shankar Shukla university) – 3 Years (1997)

●Certified in Java Programmer from NIIT (Bhilai)


Languages : C#, JAVA, Visual Basic, JavaScript, SQL, PL/SQL

Operating System : Windows

Databases : Oracle 9i, SQL Server

Browsers : IE, Chrome and Mozilla

Microsoft Products : Word, Excel, PowerPoint, SharePoint 2013, Office 365

Testing Tools : Quality Center (QC), Quick Test Professional (QTP), ALM, I-Vista, ePro, DST RxNova, Selenium

Documentation : Test Plan, Test Approach, Test Cases, Requirements Traceability Matrix, Production Test plan & Checklist, Test execution Report, Defect Report, Daily/Weekly Status Report.

QA Analyst October 2018 – Present

CIGNA, Pittsburgh PA

Project: Pharmacy Benefit Testing

Project description: Cigna is a global health service company. I worked as a functional tester on Cigna’s health and pharmacy benefit plans. I have tested the Cigna’s Clients In network and Out of network benefit plans based on different pharmacies. Perform the different drug testing for End to End Process, Created the test scenarios based on comments of business document. I have used different web-based tools to get the benefit reports and members list.

As a QA Analyst, I was involved in various kinds of testing of the End to End application modules like Membership, Providers, Finance and Claims. End to End uses the data feed for the claims adjudication, claims error processing and to prepare the auto- generated reports and correspondence using the Batch Cycle.


Attended daily stand up meeting and weekly refresher meetings.

Performed Functional testing to check Coinsurance, Copay, Deductible amount and member Liability based on different scenarios for different Benefit Options and pharmacy.

Generated Macros to get the claim test result.

Developed test scenarios for different drugs based on different comments of business doc.

Reviewed and analyzed requirements and use case documents to write the test cases, working with the business and business analysts to resolve ambiguous requirements.

Gathered test data for various functional test scenarios.

Used SharePoint for document repository, QA work tracker and QA issue tracker.

Raised issues to ISR (development team) and PIM (Business Analysis team).

Used DST tool for manual claim test

Coordinated with Healthcare Subject Matter Experts (SMEs) to understand business requirements.

Follow up management on errors made by Data Entry associates.

Worked under HIPAA compliance standards.

Environment: MS Office 2013, Windows 10, I-Vista, ePro, Java, SharePoint 2013, DST RxNova, Visual Basic.

QA Analyst January 2015 – September 2018

ETS, Princeton, NJ

Project: Web development of ETMS Application

Project description: ETS works with education institutions, businesses and governments to conduct research and develop assessment programs that provide meaningful information they can count on to evaluate people and programs. ETS develops, administers and scores more than 50 million tests annually in more than 180 countries at more than 9,000 locations worldwide.

I worked on ETMS Application. This application is web-based application designed to register organizations and authorize users for the Organization. An authorized user can create, view or edit organizational users. Authorized User can then create users for their organization and assign tests to their users.


Attend the Scrum Master stand up meeting every day.

Development of Functions test cases.

Developed test cases, test data and test scripts based on functional system requirements for authorized users of Application systems.

Reviewed and analyzed requirements and use case documents to write the test cases, working with the business and business analysts to resolve ambiguous requirements.

Gathered test data for various positive and negative functional test scenarios.

Defined a QA process to streamline defect reporting, validations, defect status and other testing activities.

Used SRTS software to create a defect triage process by involving the business, QA and development teams in streamlining the defect remediation process.

Performed Web Service testing using.

Worked closely with development teams to test / reproduce defects and enhancements in the Development, Systems test, and Production environments.

Created requirement traceability matrix, to ensure all the requirements are covered with test scenarios / cases.

Used SQL tools such for database validations.

Created automated smoke testing scripts using QTP. Executed them before performing detailed system testing to ensure that basic functionalities were working.

Executed integration test scripts to perform regression testing on the web site for every major release.

Responsible for conducting integration and end-to-end testing to ensure the business workflow was sufficiently replicated.

Assisted business teams in performing UAT scenarios.

Environment: MS Office 2013, Windows 7, Quick Test Pro QTP, Unified Functional Testing (UFT), Visual Basic.

Alcoa Inc, Pittsburgh

QA Engineer March 2013 - April 2014

Controlled Document System (CDS) is web based document management system integrated with office. This system was designed and developed to manage company processes documents used in manufacturing processes. it is developed on top of SharePoint 2010 standard version and this system leverage core SharePoint capabilities like storing document and maintain versions with metadata.


Analyze business requirements,

Create Test plans, Test cases for custom workflow application designed and developed using SharePoint 2010.

Performed Functional testing, user interface testing, System testing, Integration and User acceptance tests.

Execute test cases and provide the feedback to developers and project manager.

SharePoint User Management based on custom Roles defined in CDS.

Environment: SharePoint 2010 Standard, Microsoft Office 2010. C#, SQL Server, Window Server 2008,

HR Payroll Correction App:

This application was designed and developed to provide HR managers to correct the payroll calculations for single or multiple employees. This app was developed and hosted on SharePoint 2013 and integrated with legacy employee data in Oracle. This form was secured and used only authorized personals for a specified location. SharePoint core functionalities used for security and handle location based mapping to allow only authorized personal to access the information and submit correction to payroll processing service.


Analyze business requirements,

Create Test plans, Test cases for the application.

Performed Functional testing, user interface testing, System testing, Integration and User acceptance tests.

Execute test cases and provide the feedback to developers and project manager.

Secure the application using SharePoint user security and upload data for location and user location mapping.

Environment: SharePoint 2013, JavaScript, JQuery, Oracle, Window Server 2012.

National Institute of Science, Technology and Development Studies (NISTADS), New Delhi, India

QA Tester July 2002 to April 2004

Worked as QA Tester for the Customized application (Inventory control and Management System). This is a windows based system software that was designed and developed for small industry Jatan Enterprise Client of NISTADS. Jatan Enterprise is a supplier and Manufacturer of massage oil, their popular products are: Hyssop oil, Lemongrass oil, Diffuser oil, Black Cumin oil etc. The project mainly deals with four major modules named as

‘Suppliers management’ where they keep the Supplier's record

‘Manufactured Items’ to up-to-date their stocks

‘Sales management’ to maintain the sales order record and sales order owner’s records

‘create shipping orders’.


Attended the Business and Functional Requirement Document (BRD) review meetings conducted by BA team to better understand the application functionality and to gather Functional Requirement Document (FRD)

Verifies that software/applications are programmed according to specifications

Creates and executes test cases with test data and documents test results for all testing phases

Performed various types of testing like Functional, user interface testing, System testing, Integration and User acceptance tests

Conducts test case reviews with Software/Applications Engineers and IT Managers

Attends walkthroughs (design, functional and test case) for assigned area modules

Re-test fixes

Works with software/applications engineers, other QA engineers, technical writers, and technical operations team members, as needed, to ensure quality and the successful rollout of new applications or features

Documented and tracked defects

Participated in defect review and go-no-go meeting.

Assist with performing application smoke testing in Production

Environment: Windows NT/98, Java, Oracle 9i, SQL Server 2000, VB 6

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