Maxine Bryce

631-***-****

E-MAIL ADDRESS: ac772a@r.postjobfree.com

Education:

Certificate in Business Studies, Cornell University Off-Campus College Program – 09/1992 – 06/1994

Accomplishments:

Proposed two TITAN Workstation system enhancements, performed functional testing during implementation

JP Morgan Chase Service Star recipient

Washington Mutual Kudos award recipient

Skills:

Windows NT

MS Word

MS Excel

Lotus Notes

Lotus 1-2-3

CSW

GTI/TITAN (mainframe systems)

Edge

StatusMart

Fiserv and Encompass

Professional Experience:

05/2016 – 03/2018 Freedom Mortgage Corporation, Melville

Operations Coordinator

Responsible for clearing any outstanding deficiencies received from various Investors once loan files are shipped in order for the loan to be purchased.

Communicate internally as well as externally with Co-workers, Customers, Closing Attorneys and Title Companies to get necessary documentation needed to clear Investors conditions.

Review Pipeline report daily to ensure that outstanding loan conditions are cleared in a timely manner.

Assist coworkers with clearing conditions when necessary.

04/2011 – 06/2015 Bank of America, N.A, Melville

Enterprise Customer Care Resolution; Operations Consultant

Responsible for responding to executive complaints on behalf of the Office of the CEO and President from State Presidents, Consumer Executives, Regulatory Agencies, Media Relations, Investor Relations, Law Offices, Special Interest Groups and Customers.

Train customer advocates in research methods, program usage and assist with developing writing skills.

Adhere to all regulatory agency guidelines while providing the highest level of Customer Service.

Manage pipeline of assigned cases on a daily basis.

Complete thorough research on each cases and written correspondences sent to customer and

Regulatory Agencies with final resolution.

12/2010 – 04/2011 Bank of America, N. A., Melville

Loan Closer/Funder – Closing Department

Responsible for the loan from Closing through Funding, ensuring we are in compliance.

Work closely with closing attorney to close and fund loans within the appropriate time frame.

Prepare and approve preliminary HUD-1 to make sure all figures are accurate before closing.

Assist processors and underwriters with questions regarding Title, taxes and insurance calculations.

12/2004 – 11/2010 Countrywide Bank, FSB/Bank of America, N.A., Melville

Lead Post Closer/Shipper – Post Closing Department

Responsible for contacting closing agents to confirm receipt of closed package and obtaining any corrections/additions needed to complete package.

Review closed files final signed closing documents for accuracy and quality.

Using a pipeline management report, responsible for managing the pipeline of files to ensure that all closing packages are audited within 24 hours of receipt.

Follow up with closing attorneys to complete loan paperwork in compliance with the 24-hour requirement for shipping the loan documents.

Completing the post-closing checklist to ensure all documents have been returned and are signed and notarized appropriately, utilizing Countrywide’s guidelines.

Work with attorneys to correct errors in a timely manner, and follow up on any missing items.

Track and forward trailing documents.

Hold training classes for attorneys to improve on quality and accuracy of closing documents.

Resolve all post-closing deficiencies.

08/2002 – 09/2004 Washington Mutual Bank, FA

Reconciliation Analyst – Home Loans and Insurance Services

Responsible for reconciling all General Ledger (GL) accounts associated with closed and funded retail mortgage loans.

GL outages would occur in funding and wire accounts due to interests’ adjustments, escrow reserve changes, sent wire amounts to attorney’s bank accounts, waived fees, etc.

Outages need to be reconciled within 60 days to avoid being written off.

Reconciled loan outages by analyzing HUD-1 (Housing and Urban Development) forms, Estimated Disbursement Statements, and Final Disbursement Statements generated by Lender Washington Mutual.

Supply management team with monthly report of existing loan outages and associated notes on outages. This would allow the management team to foresee any potential GL problems and associated write off risk. Reports also enabled management to address recurring problems and Implement improved procedures.

Assist closers with loan processing and preparing documents to send to attorney for closing. Also assist closers with funding of loans after they are closed.

Supervise/audit the check writing and wiring.

Pull appraisals from Optis.

04/1999 – 07/2002 JP Morgan Chase, Investor Services – IMIG

Customer Service Support Officer

Provide supervision and management to growing Cash Processing unit. Effectively manage the workflow received from the client and client service staff. Ensure adherence to all regulatory policies, operating procedures and controls. Responsible for data quality of errors, potential or actual losses. Approve funds transfers. Identify and initiate training opportunities. Provide assistance to business service manager in business unit’s projects.

02/1986 – 04/1999 Cash Management Analyst

Reconciled cash balances daily for 50 Fidelity mutual fund accounts with assets in excess of $242MM. Monitored cash balances and confirmed cash investments. Compiled data and prepared daily/monthly reports and spreadsheets of cash variances and adjustments. Responded to clients’ inquiries in a timely manner. Monitored and resolved overdrafts.

Ensured the accuracy and completion of all prepared trades and account transfers. Inputted trades into the TITAN system. Assisted trade administrator with various trade related duties.

Assisted various teams with projects and research on an ad-hoc basis. Researched incoming unidentifiable funds to determine the correct account for application.

06/1983 – 01/1986 Head Telex Operator

Transmitted telexes to various countries. Manually prepared trades and payment instructions as received from clients. Managed the daily workflow of three telex operators. Ensured the accuracy of telexes and trades before transmittal. Trained new employees on the use of the telex system.

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