Test Manager

Frederick Stewart Bramley

Tempe, AZ ***** • 309-***-**** • ***********@*****.***

linkedin.com/in/frederick-stewart-bramley-90b28952

IT Manager

Areas of Emphasis: Strategic Vision, Leadership, Quality Assurance, Project Mgmt

IT Manager with 25 years of experience, including more than 14 years of management experience, seeking a new opportunity. Extensive experience overseeing the day-to-day operations of an IT department responsible for supporting major products and overseeing all aspects of production and test environments for America’s 33rd largest company. Well-developed skills building and mentoring successful teams, implementing Agile methodologies to manage project lifecycles, and creating technical products and solutions. Dedicated leader with outstanding communication, technical, and management skills and a proven track record of success developing and executing strategies that improve efficiency and reduce costs. Military Veteran; Served 4.5 years in the U.S. Army.

Areas of Expertise

IT Operations Management

IT Testing & QA

Budgeting & Forecasting

Cross-functional Leadership

Team building & Mentoring

Project Management

IT Strategy & Vision

Application Management

Agile Techniques &

Professional Experience

STATE FARM INSURANCE, Phoenix, AZ 1995 – 2018

The largest property-casualty insurer in the U.S. with more than $76 Billion in revenue and 68.2K employees.

IT Test Manager (2014 – 2018)

●Direct responsibility of over 30 employees, teams comprised of developers and QA analysts.

●Accountable for successful testing, budgeting, and strategic and operational planning for B2B applications.

●Oversaw all aspects of production and test environments using Agile methodologies.

●Planned, directed, monitored, and controlled all development testing activities in an Agile environment.

●Defined and executed Service Mgmt processes, to include requirements, SLAs, costs, and quality.

●Cross-functional leadership of application development ensuring internal/external timelines are met.

●Successful navigation and coordination of application support from requirements to post-production.

●Hired, trained, and mentored employees to perform at their best and meet career goals.

●Set expectations of employees, provided timely feedback, and rewarded employee performance.

●Supported continuous development of employees, evaluated outcomes, and addressed problem areas.

●Administered HR policies, resolved issues, and ensured completion of compliance items.

●Built and maintained strong relationships with business and systems partners, external agencies, and vendors.

●Worked with System Engineering and Test Teams to help with strategic direction and educational sessions.

●Collaborated with Security Team to ensure environments and data were protected.

●Performed product risk analysis and served as point of escalation for testing and quality issues.

Key Accomplishments

●First Test Manager to create 2 separate Automation Test Teams with mostly college graduates with development backgrounds, resulting in more robust teams able to take both development and automation tasks and work closely with developers, which cut test time from months to just hours.

●Helped manage the development of an enterprise solution tool for automation, developers, testers, and business analysts to identify their own data needs and use that data to conduct testing from all aspects of the project lifecycle, resulting in saving countless hours of requesting data and reducing the size of the Data team.

●Mentored several Analysts and met at least once a month to discuss chosen topics and provide guidance.

●Member of the University of Arizona Recruiting Team responsible for building strong relationships with college faculty and Program Directors to provide an introduction to the company and meet potential employees.

Application Performance Manager (2011 – 2014)

●Managed, coached, and mentored diverse Technical Teams responsible for supporting web technology (web infrastructure support, internet, and intranet web farms) and more than 50 digital applications.

●Directly supervised 19 Capacity Performance Leads, Proactive Performance Engineers, Network Analysts, Distribution Analysts, and Performance Coordinators, including 6 offshore.

●Managed production and test environments and the lifecycle of Agile project work.

●Oversaw implementation project sponsorship to provide direction, resource allocation, and funding decisions.

●Developed and implemented solutions, communicated production challenges, and provided Agile leadership.

●Managed budgets, coordinated performance reviews, and provided real-time application performance status.

●Collaborated with offshore vendors on training, performance issues, and replacement of offshore resources.

Key Accomplishments

●Spearheaded creating the Performance Team for the 50 area applications to ensure consistency among Performance Analysts on projects, resulting in more efficient and effective resources.

●Created a team responsible for reclaiming idle hardware, resulting in more than $25 Million in lost revenue within 1 year; implemented guidelines to monitor hardware utilization.

●Managed the team that created an application monitoring dashboard, saving more than $3 Million annually in idle hardware and software.

●Served as the single point of contact for capping memory on the technical platform for Digital, saving $5 Million annually by reducing memory sitting idle and eliminating need for new memory.

Lead Proactive Performance Engineer and Modeler (2004 – 2011)

●Served as Business Continuity lead and assisted with managing work, budgets, and a team of 20 employees.

●Created mitigation strategies and document rationale for course of action.

●Developed workload models to size project/application demand for resources to meet business requirements.

●Analyzed network traces and performance data for calibrating system models.

●Developed systems models to test alternatives and predict response time, potential risk, and bottlenecks.

Key Accomplishments

●Created a learning plan that allowed the team to start hiring internal Analyst; cost savings of $400K annually.

●Implemented a process that analyzed the amount of hardware, software, and memory needed for each project; reduced number of Analysts from 20 – 10.

Technical Analyst (1995 – 2004)

●Supported remote access by developing and maintaining emulation software and dial-up and VPN access.

Key Accomplishment

●Designed, installed, and expanded a dial-up system from 100 to more than 20K available modems.

Military Experience

U.S. ARMY, Specialist – Strategic Microwave System Repair, Honorable Discharge, 1989 – 1993

Education & Personal Training

SOUTHERN ILLINOIS UNIVERSITY AT EDWARDSVILLE, Edwardsville, IL

Bachelor of Science Degree in Business Administration; Minors in Finance and Management, 1988

Vendor Relationship Servant Leadership Vendor Risk Assessment Method Engagement Manager Training Business Continuity & Technology Recovery Understand & Manage the Risk of IT Changes

Computer Skills Microsoft Excel, PowerPoint, Word, Outlook, OneNote, Visio, Project, Skype, Window Servers, Microsoft projectCisco Routers, Lynx

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