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IT Professional

Lexington, Kentucky, United States
January 16, 2019

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*** ***** **, *********, ** ****8 614-***-**** voice or text

IT Management Professional with excellent interpersonal skills and a passion for technology combined with over 20 years of direct Information Technology Management experience. A highly motivated self-starter, experienced and extremely versatile expert with a proven track record of delivering successful, high profile systems implementation, support and communications in budget conscious, culturally diverse and customer-centric climates. Proven Relationship Manager; able to cultivate and maintain strategic and cost saving alliances with clients, colleagues and vendors.


03/2015 – 10/2018 Jenzabar, Inc. Harrisonburg, VA USA

Senior Technical Consultant

Provide onsite and remote expert level technical support for colleges and universities utilizing Jenzabar software products. Assist Sales in software physical and SaaS, cloud/virtual and physical hardware. Work with product development team to implement bug fixes and enhancement requests. Enterprise level Installation and Configuration of Microsoft Windows Servers, VMWare virtual environments, SQL Server, Office (including 365), MS Exchange (physical and O365), Jenzabar software products. Instructor Lead for SQL Administration, EX Administration and JICS Administration Training.

09/2014 – 02/2015 Mount Carmel Health System Columbus, Ohio USA

Systems Administrator

Special Projects and System Support. In this newly created position I was able to focus on rebuilding client relationships with clients who had concerns about their past/current levels of service. In this role, I utilized both my personal and technical skill sets to provide our clients with efficient and effective technical solutions while managing expectations.

11/2008 – 09/2014 Mount Carmel College of Nursing Columbus, Ohio USA

Systems Administrator/IT Director

Reporting directly to the President/Dean of the College, responsible for campus wide IT.

Direct College IT team to support approximately 1375 students, faculty and staff. Responsible for purchasing all hardware, software and peripherals; including Workstations, PC’s, Laptops, Printers, Projectors, Cameras, etc. Cultivate relationships and negotiate with vendors to obtain best pricing models necessary to deliver a cutting edge educational technology environment. Responsible for software/hardware licensing and life cycle management. Perform business and technical requirements analysis and design solutions that exceed customer expectations.

Successfully lead the OS conversion of approximately 250 College computing devices from Windows XP to Windows 7 and Office 2003 to Office 2010. Coordinated and implemented a segmented network to allow for separation from Mount Carmel Health System network providing a more appropriate computing environment for Higher Education – efficacious in providing for FERPA versus HIPAA compliancy in a Higher Education environment while offering greater ability to protect PHI on the Health System side. Enterprise level support of multiple MS Servers 2008/2012, MS SQL servers, MS Exchange (physical and O365). Administration of MS SQL2012/2008 driven Jenzabar EX Student Information System; JICS, Web Portal, CRM’s (Customer Relationship Management) including: CRM Candidate, CRM Student, CRM Constituent and CRM Parent as well as eRacer, Learning Management System Applications. Develop College processes and policy pertinent to Information Technology use within the College. Responsible for Change Management within the College. Designed and implemented 70 and 25 unit mobile/portable wireless testing centers. Create/Manage SOP documentation, training and support to Students, Faculty and Staff. SQL DBA for College systems/applications. SQL Data Collection and reporting: systems security, audits, and internet usage. Google Apps for Education Administrator; 4200+ accounts. Chair - Jenzabar Systems User Group – Organize and lead meetings of system users to facilitate collaborative use of the products. Work collaboratively with Health System IT staff on major projects. Support Resident Students technology needs: wireless internet, computer support. Create and maintain collaborative relationships with vendors and supplies of College technology resources.

08/2004 – 11/2008 Trinity Information Services- Columbus, Ohio USA

Mount Carmel Health

Application Specialist

Lead Analyst for the HealthMatics ED Application/ AllScripts ED – Patient Informatics system (EMR), a 24x7 system deployed across multiple sites within the health system, providing patient care services to nearly 350,000 patients per year. Full support including planning, installations, QA, support, maintenance, backup, etc.

Directly support Physicians, Nurses and Staff in all Health System Emergency Departments.

Chair – HMED User Groups composed of both ED Physicians, Nurses and Administrative Staff.

Lead Analyst for Enterprise MS SharePoint Services, Enterprise MS Exchange, MicroMedex and Pathlore applications.

Provide 24x7 support of other MS SQL based applications.

Project Management –new installations and upgrades for supported systems.

Plan and Maintain Hardware/Software compatibility.

Plan, implement, maintain and monitor BioMetric Security devices and applications.

Plan, implement and maintain electronic input devices such as signature pads, finger print readers, scanners etc.

Work directly with Help Desk staff to provide Tier 3 resolution to end-user support requests.

Maintain and Monitor Citrix Servers to provide access to various organization wide applications.

Design, Develop and Deploy interfaces to multiple systems via HL7, batch, PDF, PRN file, etc.

Provide IT support for site visits – other facilities who wish to deploy similar products and technologies.

Designed and implemented a system downtime Patient Tracking and Maintenance application.

12/2003 – 07/2004 TEK Systems Columbus, Ohio USA

Technology Consultant

Contracted to Major Health Care Provider in Columbus, Ohio

Microsoft Issue troubleshooting and resolution; acting as Premier Support Point of Contact within the organization on several key issues.

Application and Hardware Troubleshooting, Support and Issue resolution

Evaluation, Recommendation, Implementation and support of Blackberry (RIM) Wireless products.

Product Evaluation and Recommendation of various enterprise solutions as dictated by business need requests, including: Wireless Solutions, Portable Computing, Custom application design/review, Shrink Wrap application research, evaluation, recommendation and integration.

Application integration and support in an Major Health Care Provider environment of 20,000 + workstations and servers, including; MS Windows XP Professional, Windows 2000 Server/Advanced Server, Windows Server 2003. MS Exchange Server, SQL Server, SUS Server, Norton A/V Corporate and LAN Desk.

Software License Monitoring and compliance; Corporate, Site, Seat, Node, etc.

Project Management; example: Medicare/Medicaid Payment Processing area. Migration from Windows 95 to Windows XP Professional, automated a number of manual functions to reduce processing time and increase productivity. Reduced hardware requirements by several complete systems through the elimination of unnecessary redundancy and incorporating multi-tasking into the machine images.

Virus/AdWare/Spyware detection, removal, recovery utilizing software based automated procedures as well as manual removal methods.

02/2002 – 01/2003 CDI, Inc. Columbus, Ohio USA

Technical Consultant

Worked within an environment of 35,000+ workstations and servers for a major Insurance and Financial organization based in Columbus, Ohio.

Enterprise level support of MS Windows NT, 2000, 2000 Advanced Server, MS Exchange, TCP/IP, SMS, SUS

Standardization of Windows Desktops User Configuration and Data.

Implemented and Supported a complete automated migration process for Windows operating systems, which facilitate the migration of user configuration settings, and data for both break/fix and system refresh deployments.

Providing development, testing and automated deployment of various software application products onto standardized Windows 9x, NT, XP workstations within a Windows NT, 2000 network environment.

Technical Writing; including process development and documentation.

Software packaging/deployment methodologies: Microsoft SMS, MSI, Wise Installer, InstallShield, Windows Batch File and Scripting.

Helped to establish, meet and adjust SLA requirements.

Participated in the enterprise conversion from Windows 95 to MS Windows XP Professional.

01/2000 – 02/2002 BancOne Columbus, Ohio USA

PC/LAN Analyst II - Software Engineer/Distributed Computing

Software Integration to a corporate computing environment of 40,000+ workstations and servers (78,000+ users) supporting conversion to WindowsXP and supporting Y2K conversion.

Reviewed, Tested, Recommended Software distribution methodologies.

Established metrics applicable to deliverables and Service Level Agreements (SLA’s).

VPN development, testing and troubleshooting.

Software packaging/distribution methodologies: Wise Installer, InstallShield, MSI, Batch and Windows scripting, Tivoli and ZENworks.

Installation/Custom Configuration/Distribution/Support of all Microsoft products, including: MS Office Suite (Word, Excel, Access, PowerPoint, Outlook, FrontPage), SQL Server/Clients, Back Office.

Lotus Notes 4/5 client s, Domino Server, VPN Client/Server applications, RIM (Blackberry) Wireless email solution.

Developed processes for software integration testing, training, implementation.

Technical Writing: process, testing and training documentation.

Training of team members.

Project Management of numerous deployments.

Root Cause Analysis.

Responsible for hardware procurement and support for equipment utilized in development areas.

Hardware configuration and support in development areas to include: PC/Server setup and troubleshooting, hardware installations, upgrades, system assembly.

01/1999 – 01/2000 Modis, Inc. Columbus, Ohio USA

Technology Consultant

Please see above, I transferred from this contract position into a full time position with BancOne.

05/1992 – 01/1999 American Medical Respose, Inc. Pontiac, Michigan USA

Paramed/United Ambulance

IT Support / Communications Supervisor/Paramedic – Field Supervisor/Trainer

Began work as a Lead Field Paramedic, became Supervisor of 150+ employees 1996.

Responsible for all operations of ambulances, Wheel Chair Vans and personnel. Duties included: hiring/terminations, training, evaluations, payroll, union related issues, vehicle accident investigations and reports, Client relations including complaint investigation and resolution, Contract client negotiations and relations, as well as SSM (System Status Management) – an emergency service industry standard for providing high level patient care with minimal response times.

Contributed to the introduction of Computer Aided Dispatch as well as computer accounting systems.

Supported network of 100+ Windows 95/98/NT workstations located within 24/7 E-911 (Enhanced 911) PSAP (Public Service Answer Point). Provided support for Alpha based UNIX servers for CAD (Computer Aided Dispatch), Insurance and Ambulance billing systems.

Design, Configuration, Troubleshooting, Installing Networks: Novell and MS, TCP/IP, IPX.

PC and Server configuration, troubleshooting and support. Application support of MS Windows 95/98 and NT, MS Office Suite, Kronos, Dispatch Works, PSC – CAD Software, as well as other applications specific to other work units.

Additionally, supported radio and telephone communications systems: antennas, base stations, repeaters, mobile and hand-held radios, pagers, cellular phones to include research and purchasing, programming, installation, activation, troubleshooting and minor repair.

Installation and support of PBX, ATT Phone Switch and call center management software.


Operating Systems

Microsoft Windows 3.x, 95, 98, ME, NT, 2000, XP, Vista, 7, 8, 8.1, Windows 10

Microsoft Windows Server: NT, 2000, 2003, 2008/2008R2, 2012/2012R2, 2016

RedHat, Ubuntu and Fedora distributions of Linux.

SCO and AIX Unix Systems, Apple iOS through 8.x, Apple OSx through 10.x


VMWare, Microsoft Virtual PC, Hyper-V, Oracle VM VirtualBox


Novell Netware 4x, 5x., MS Exchange, Active Directory, VPN, Firewalls, Routers, Switches, Wiring, TCP/IP, IPX, NetBIOS, NetBUI, DNS, WINS, SMS (Systems Management Server), SUS (Software Update Services), RIS (Remote Installation Services), RAS, Novell ZenWorks 1, 2,3, VoIP, Lotus/Domino Servers, HP OpenView


802.11a,b,g, n, BlueSocket, Cellular CDMA, TDMA, Blackberry (RIM), Pocsag, Flex, iDEN, VHF, UHF, 800MHz, Motorola Trunked Radio Systems (Type I and II - Smartnet, Smartzone)


Microsoft SQL Server 7, 2000, 2005, 2008R2, 2012/2012R2, 2014, 2016; Microsoft Office 4, 95, 2000, XP, 2003, 2007, 2010, 2013, 2016, 2011(Mac) to include: MS Word, Excel, Access, PowerPoint, Front Page, Visio, Publisher; Microsoft InfoPath, Microsoft OneNote, Microsoft Internet Explorer, Netscape, Mozilla Firefox, Wise Installer, InstallShield for Windows Installer, Adobe Photoshop, Acrobat, LANDesk, Visual Studio, Quest MessageStats & Spotlight, Cyberlife, IBM Rapid Restore PC/Ultra, IBM System Migration Assistant, PCAnywhere, Citrix, Siebel, ApStar, NetBench, Crystal Reports, Norton/Symantec Antivirus Corporate, PestParol, AdAware, SpyBot S&D, VNC, McAfee Antivirus, Symantec Client Firewall, Lotus Notes, Citrix, HIM Systems, Health Information Systems, MS SharePoint Portal Server 2000/2003, HealthMatics ED, eWebIT, GE PACS, GE Quantative Sentinal, Phillips OB TraceView, HEAT – Incident Tracking Software, Pathlore, Dragon Naturally Speaking Medical v6 - 10, API TimeKeeping Software, McKesson STAR Patient Care and Accounting (HBOC), ChartMaxx, VB6 and .net, Visual Basic Scripting, Windows Scripting, PowerShell, Jenzabar EX/JICS/CRM’s/eRacer, InfoMaker


IBM, Dell, Compaq/HP, Gateway, Lenovo and Toshiba; Desktops, Laptops, Notebooks, Palm, iPAQ, Apple iPod, iPad, iPhone, MacBook, iMac

Printers, Scanners, Fax; Compaq ProLiant Servers, Dell PowerEdge Servers, Cisco, BlueSocket, Linksys, Orinoco, 3Com, NetGear, D-Link, Zyxel, Nortel Network Equipment, UPS and Generator Power backup, Installations, Troubleshooting


Current Baldwin Wallace University Berea, Ohio USA

Preparing to attend Executive MBA program.

June, 1983

Lakewood High School

Lakewood, Ohio USA

General Studies – College Prep

1983 – Diploma – High School Graduation

1992 - 1993

Emergency Education Inc.

And Garden City Osteopathic Hospital

Westland, Michigan USA

Garden City, Michigan USA


1993 – Certificate and State of Michigan Paramedic Licensure

August, 1996

Developmental Dimensions, Inc.

Pontiac, Michigan USA

Interaction Management

1996 – Certificate of Completion – Interaction Management

February, 2001

IBM Training Center

San Francisco, CA USA

Tivoli Management Framework/Software

2001 – Certificate of Completion – Tivoli

July, 2001

Microsoft Onsite Training

Columbus, Ohio USA

MSI – Microsoft Installer

2001 – Certificate of Completion – MSI

September, 2004

New Horizons

Columbus, Ohio USA

MS SQL – Administration of SQL Database

2004 – Certificate of Completion SQL Administration

January, 2005

New Horizons

Columbus, Ohio USA

Citrix MetaFrame XP

2005 – Certificate of Completion Citrix Administration

February, 2005

API Software, Inc.


API Time and Attendance Software Training

2005 – Certificate of Completion – API Support


May, 1983 – May 1989

Ohio Army National Guard

Brookpark, Ohio USA

HHC 112th Engineer Battalion

09/1983 – Completion of Basic and Advanced Individual Training

10/1983 – 5/1989 – Team Leader Reconnaissance/Intelligence Section

1989 – Honorable Discharge


Dr. Ann Schiele, RN, PhD

President/Dean Emeritus

Mount Carmel College of Nursing


Mrs. Karen Greene


Mount Carmel College of Nursing


Former Manager/Colleague

Mr. Michael Poma

Senior Business Consultant

Jenzabar, Inc


Former Colleague

Ms. Lauren Boyd

Learning and Development Coordinator

Jenzabar, Inc


Former Colleague

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