Derrick Eric Scholz
480-***-**** ************@*****.***
Objective Experienced, results-oriented professional with exceptional abilities in
internal and customer relations seeking to obtain a position where skills, experience and knowledge will be developed for future leadership within a professional company.
Skills Resourceful and efficient problem solver who is motivated to exceed position requirements. Skills include:
Skills in Citrix, Finance Management Information System, Oracle JD Edwards, Microsoft Office, Word, Excel, Outlook, Skype
Requesting for price quotes, soliciting for bids, vendor research, and preparing bid specifications
Excellent in gaining knowledge of sources of supply, market and price trends for a variety of materials, supplies and equipment
Monitored and facilitated training for agencies on procurement policies and procedures
Secure product samples, photos, and descriptions for departments
Developing outstanding customer relations and customer service
Accurate and timely generation of cases and orders
Train new employees and explain protocols clearly and efficiently
Supported customers with online billing and account issues
Excellent customer service skills and personable demeanor
Capable of performing work independently, efficiently, quickly and who consistently exceeds performance standards
Report and documentation of all purchase orders and contracts
Ensured program compliance with applicable policies and procedures
Preparing Requests for Direct Payment
Selected and notified customer or vendor of bid award or payment
Monitoring vendor and customer compliance with contracts
Skill in utilizing public relations techniques when responding to requests and inquiries
Excellent skill in establishing and maintaining effective working relationships
Excellent knowledge of utilizing vendor source listings
Executing payments in a timely manner
Excellent knowledge of computer hardware, software and peripherals
Work ethic and focus necessary to work in a busy office setting
Amend, cancel or close purchase orders
Experience Processor I January 2017 to December 2018
Nationwide Insurance
Issued Excess, Property, and Casualty policies
Compiled past and present policies for agents, claims and legal departments
Sent completed inspection reports to agents
Processed and mailed legal notices such as insurance cancellations, non-
renewal, and conditional renewals to insured.
Processed endorsements for policies
Support Analyst June 2014 to October 2015
Education Management Corporation
Provided Tier One technical support to students, staff, and faculty of Argosy University, South University, Brown Mackie College, and the Art Institutes.
Researched issues on various computer systems and databases to resolve customer issues and inquiries
Received "outstanding" ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving
Support Analyst November 2013 to June 2014
Tech One IT
Provided tier one technical support as a contractor to Education Management Corporation.
Displayed courtesy and strong interpersonal skills with all customer interactions
Assisted in software installations
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems
Enter all data into computer system for future reference
Buyer April 2010 to June 2012
Navajo Nation Purchasing Department, Window Rock, Arizona
Purchased mass products and services in accordance with established Navajo
Nation Policies and Procedures
Trained Navajo Nation programs on Navajo Nation procurement policies and
Procedures Knowledge of Navajo Nation Procurement processes and procedures
Skills in FMIS Oracle JD Edwards EnterpriseOne
Worked with federal and Navajo tribal funds
Assisted vendors on enlistments onto Navajo Vendor Source Lists
Ensured vendors meet all specifications and requirements
Office Assistant July 2009 to April 2010 Navajo Nation Purchasing Department, Window Rock, Arizona
Set up and maintained filing systems
Organized and coordinated meetings, conferences and travel arrangements
Arranged and confirmed appointments
Organized internal and external events
Liaison with internal and external contacts
Handled and distributed incoming mail, requisitions, and contracts
Photocopying and printing various documents
Handled phone and email enquiries
Corporal August 2004 to February 2011 United States Marine Corps
As a Marine Non-Commissions Officer, led Marines with judgment, dependability, initiative, decisiveness, tact, integrity, enthusiasm, bearing, unselfishness, courage, knowledge, loyalty and endurance
Army and Marine Bulk Fuel Course 821-1391
Helicopter and tactical vehicle fuel
Joint Service Achievement Medal
Iraq Campaign Medal
Global War on Terrorism Service Medal
National Defense Service Medal
Armed Forces Reserve Medal
Selected Marine Corps Reserve Medal
Sea Service Deployment Ribbon
3 Letters of Appreciation
Enlisted Professional Military Education Corporals Course
Operational Risk Management
Public Speaking
Mentor and counsel subordinate Marines
Joint Operations
Fire Team Leader
Squad Leader
Acting Platoon Sergeant
Education Training to You INC, Phoenix Arizona
2014 Completed Project Management Training
Dine College, Tsaile, Arizona
2003-2005 Completed 84 towards Associate’s Degree in Liberal Arts
Ganado High School, Ganado, Arizona
Graduated 2002
References References are available on request.