Michael Lignelle

***** ******** **.

Williamstown, NJ 08042

Phone: 609-***-**** Email: ac771a@r.postjobfree.com

Systems Integration and Administration

Dynamic IT Professional with Proven Testing and Technical and Expertise

Results-driven professional with more than 20 years of professional experience with computer technology working on a variety of computer systems supporting several platforms.

Professional Experience

SMCO, MPower, Egg Harbor Twp., NJ 2013-present

FAA Help Desk

Red Hat Linux System Administrator for FAA ARTCCs, TRACONs, Towers, by monitoring the Traffic Flow Management System (TFMS) software in a helpdesk, production environment. Routine duties performed are responding to Air Traffic Controllers inquiries about software.

Handles Customer issues and generates tracking tickets and reports. Escalates unresolved issues to appropriate management levels.

Quality Assurance, MPower Software (Subcontracted to ITA), Philadelphia, PA 2010-2013

Manually executed pre-defined tests cases. Ad hoc and exploratory testing.

Reproduced and reported defects. Verified defect fixes and other code changes.

Performed regression testing, document review and provided help desk support.

Reported test status and results and verified equipment (Legacy System).

Quality Assurance, MPower Software (Subcontracted to CSC), Egg Harbor, NJ 2009-2010

Integrated Traffic Flow Management-Modernization (TFMM) - Supported Formal Factory Acceptance Testing (FAT) and WJHTC System Acceptance Testing (WSAT) Testing.

Developed and maintained standardized quality assurance documentation for projects and tasks to include quality metrics. Ensured documentation complies with established software development standards, policies and procedures or best practices.

Conducted assessments and evaluations through independent analysis and interpretation of objective and subjective evidence to verify compliance to established standards and applicable Quality Plan. Determined level of process and product quality.

Evaluated work products to independently assess quality and reports findings. Researched alternative solutions to problems, determined proper approaches and made verbal and/or written recommendations to appropriate parties.

Systems Engineer, L-3 Communications, Marlton, NJ 2001 - 2008

ERAM- Key member of the Independent Test Team assigned to monitor and witness FAA formal testing of the EnRoute Automation Modernization (ERAM) Installation and Checkout (I&C), and Integration and Checkout (I&C).

Scheduled all test aspects of new hardware and software systems being implemented and tested at the Air Traffic Control Centers (ARTCCs).

Traveled to different ARTCC sites, verified test steps and procedures, reviewed documents, and attended document review meetings.

URET – Key member of the independent Test Team monitoring and witnessed User Request Evaluation Tool (URET) Installation and Checkout (I&C) and Integration and Checkout (I&C), and D-position processor replacement Checkout I &C.

Technical Field Representative, Raytheon Systems Company, Egg Harbor, NJ 1998 – 2001

Oceanic System - Developed and wrote test procedures against problem determination reports generated by air traffic on problems encountered in Air Traffic.

Planned code review meetings, implemented and developed ways to test problems encountered, and implemented ways to reproduce the problems in the Oceanic Lab environment

Maintained and repaired RISC 6000 computers for all Oceanic test bed systems within the OSDS Program.

Y2K - Performed the installation of the Y2K software upgrades on the ODL, TP, and ISD (servers, system & oceanic consoles) as well as the upgrades of the DCX’s at the William J. Hughes Technical Center and at the Oakland, CA ARTCC sites.

Tested Y2K software upgrades for the ODL, TP and ISD systems, and performed upgrades to ensure Y2K compliance. Assisted the Network Coordinator in the receipt, installation, upgrade and maintenance of all office personal computers (PCs) both locally and remotely.

Acted as a liaison between the Network Coordinator and PC vendors.

Hardware Specialist, Farina Boeshe Real Estate Company, Sea Isle City, NJ 1988 – 1995

Maintained all hardware and software for a UNIX SCO server, all user terminals and all office personal computers.

Provided system administration for backup, security management and additional user support.

Installed new hardware components to all PCs to include ability to interface with digital cameras to install removable hard disks drives as a method of backup and performed numerous PC motherboard upgrades.

Education and Professional Development

Business Courses – Goldey Beacon College 1984-1985

Contact this candidate