Customer Service Data Entry
Resume:
Ornelle Henry
**** ****** *****, **********, ** *3414
*********@*****.***
Detail oriented individual with experience in customer service and retail. Seeking to take the next career step with respected organization. Ambitious with ability to lead and perform solo as well as in groups without compromising service or quality
EDUCATION
PALM BEACH STATE COLLEGE Lake Worth, FL
Associate in Arts in General Studies, August 2016
•Overall GPA 3.49/4.0
• Honors: 2014/2015 Fall & Spring Dean’s List Recipient
FLORIDA ATLANTIC UNIVERSITY Boca Raton, FL
Bachelor’s in Administration/ Minor Business Management
Expected graduation: May 2020
PROFESSIONAL EXPERIENCE
Allied Universal West Palm Beach, FL
Security Officer May 2016-Present
Log all guests’ information into computer database without error
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Established, improved and maintained effective relationships with both employees and guests
Answer phones or greet guests in a professional, welcoming manner
Supervised cameras around the property in case of an emergency crisis or safety concern
Ross Stores, Inc. West Palm Beach, FL
Front End Supervisor January 2015-July 2016
Supervised new employees and led them through Ross protocol/training
Assisted customers with merchandise and answered customers question politely and knowledgeable manner
Provided quick and effective customer service in order to resolve customer concerns
Maintained a safe working and shopping environment for customers and associates
Received “Employee of the Month”
Domino Effect Productions Orlando, FL
Intern June 2012-July 2015
Maintained records from previous and current customers that worked through Domino Effect
Scheduled appointments quickly and effectively
Provided utmost customer service
Organized and informed team members on customer callings for use of service
Answered phone calls in a kind manner
ADDITIONAL SKILLS AND CERTIFICATIONS
Adobe Software Certificate
Microsoft Office Certificate
D Class Security License
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