Ornelle Henry

**** ****** *****, **********, ** *3414

561-***-****

ac7712@r.postjobfree.com

Detail oriented individual with experience in customer service and retail. Seeking to take the next career step with respected organization. Ambitious with ability to lead and perform solo as well as in groups without compromising service or quality

EDUCATION

PALM BEACH STATE COLLEGE Lake Worth, FL

Associate in Arts in General Studies, August 2016

•Overall GPA 3.49/4.0

• Honors: 2014/2015 Fall & Spring Dean’s List Recipient

FLORIDA ATLANTIC UNIVERSITY Boca Raton, FL

Bachelor’s in Administration/ Minor Business Management

Expected graduation: May 2020

PROFESSIONAL EXPERIENCE

Allied Universal West Palm Beach, FL

Security Officer May 2016-Present

Log all guests’ information into computer database without error

Report safety concerns, security breaches and unusual circumstances both verbally and in writing

Established, improved and maintained effective relationships with both employees and guests

Answer phones or greet guests in a professional, welcoming manner

Supervised cameras around the property in case of an emergency crisis or safety concern

Ross Stores, Inc. West Palm Beach, FL

Front End Supervisor January 2015-July 2016

Supervised new employees and led them through Ross protocol/training

Assisted customers with merchandise and answered customers question politely and knowledgeable manner

Provided quick and effective customer service in order to resolve customer concerns

Maintained a safe working and shopping environment for customers and associates

Received “Employee of the Month”

Domino Effect Productions Orlando, FL

Intern June 2012-July 2015

Maintained records from previous and current customers that worked through Domino Effect

Scheduled appointments quickly and effectively

Provided utmost customer service

Organized and informed team members on customer callings for use of service

Answered phone calls in a kind manner

ADDITIONAL SKILLS AND CERTIFICATIONS

Adobe Software Certificate

Microsoft Office Certificate

D Class Security License

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