Manager Customer Service
Resume:
William E. Harris
Virginia Beach Va. 23455
**********@*****.***
*********@***.***
OBJECTIVE
My objective goal is to seek employment with a company that has a progressive organization that offers opportunity for performance-based career advancement in a setting that best utilizes my experience and training background. My future intent is to find a good company and to grow with them.
SUMMARY
As a proactive leader, I offer a strong background in Postal Clerk, Warehousing, Logistics, Distribution, Inventory Management, Hazardous Material Management, Order Processing, Transportation, Customer Service and Private Security Services. Excellent team management skills, coupled with the ability to communicate effectively, enhancing the management of a large group of people.
EDUCATION
Norlina High School
US Navy Supply Corp School
Hazardous Material Control School
Transportation Shipment School
Leadership School
Tidewater Community College: Principles of Public Speaking Preparing College Writing English 1
Preparing College Writing English 3
Business 100 College Writing
West Civilization 1
Security Consultants, INC
B & B Forklift Safety Training
Checkmate Barcode System
WORK EXPERIENCE
Postal Clerk 2015-2017
My job as a Postal Clerk is process and scan over 5000 pieces postal mail, plus Amazon packages daily, this include making sure that each piece get place in the corrected containers for daily deliveries. Mail/packages, also comes in with incorrect documentation, it’s my job to correct the problems; so customers can receive their mail/packages without delays. The vendors/postal departmental vehicles arrive at the post office seven times daily, seven days a week. My job is to scan the vehicle for arrival time and assist in off-loading the mail in a timely matter; each truck has to be documented for proof of deliveries. I am very familiar with the use of hand held scanners. I also treat each driver with respect; if you want to get there respect as well. This is what the postal service is lacking throughout their system, respect. My manager and supervisor put their trust in me by giving me keys to the building and security gates after only one month of employment.
Warehouse Manager 2014-2015
Advanced Integrated Technologies
My job as Warehouse Manager is to ensure that all vehicles are properly inspected and maintained for daily services, by making sure that supplies are order and staged for next day deliveries; also make sure good housekeeping is maintained in the warehouse daily; as well as the neatness of the outside grounds. There are over 1300 shop tools and welding equipment that are properly maintained, inventoried and barcoded, by the use of “Checkmate Barcode System,” this equipment is use on various jobs for Naval Vessels repairs. My job also entails receiving, shipping, forklift operator, inventory of incoming and outgoing supplies. I am very knowledgeable in the uses of various commercial shipping such as FedEx, UPS, and DHL. As a manager, I have to keep a positive attitude toward customers and co-worker. My good leadership skills are set at a high standard and that’s where it is going to stay. I put out 100% effort for my employer’s by sometimes coming in early or staying late to get the job done; that’s what I expect from my workers, if needed.
Security Officer Supervisor 2013-2014
Linxx Global Solution
My job as Linxx Security Officer Supervisor, first of all is to make my Officers are properly trained in their jobs. All Officers’ will have with them at all time their DCJS card and be familiarize with the company “Standard of Operation Procedures.” I have to make sure all posts are covered for each shift, armed or unarmed. Officers will conduct continuous security rounds, this includes checking office buildings, warehouses, restrooms, parking lot areas, monitor cameras, conduct vehicles, bag inspections and personnel inspections using a hand wand; professionalism at all times while conducting radio and telephone uses, personal appearance at the highest, responding to medical emergencies, safety hazards, alarms and filling out incident reports. If any problems occur each officers will know how to handle it in a professional manner.
Material Handler 2004 - 2012
MDV Nash/Finch
Norfolk, VA
My job as a selector is to supplies cold products to military commissaries located on the Eastern Coast of the United States. This includes picking frozen and chill products using a Vocollect headset and a battery operated riding pallet jack, this system would call out the product to be pick. Once the product is received, it is inspected, packed and loading on trailers for deliveries. Some of the products get put in the wrong locations; it is then put in frustrated status. I would use a handheld scanner to scan the barcode labels for the correct location. After working in the freezer for (8) years it took a toll on body, I took a ((6) months break between jobs for health reasons.
Warehouse Supervisor 2003 –2006
Navy Exchange
Little Creek, VA
Manage and direct activities in state property distribution center including supervision of 10 employees, making sure employee’s had current forklift certification, operating a700,000 square feet of warehouse space. Receive, screen, store and distribute AFEES property within an assign geographic area. Coordinate transportation of properties, distribution of inventory products, and assess service charges. Plan and implements and maintains policies, procedures for the distribution center. Analyze and improve department processes and procedures. Generate and monitor daily, weekly, monthly inventory and cycle count reports, monitor available inventory to ensure proper display in windows. Provide assistance to the Operations Manager and Director on special projects allocate appropriate type and location of storage for all property, create and maintain a high performance environment characterized by positive leadership and strong team orientation Interact with all levels of the AFEES in a professional manner that promotes respect, encourages cooperation and contributes to excellent performance. Monitor workload to assure attainment of facility meeting or exceeding weekly goals. Maintain facility security and security cameras; ensure housekeeping and safety of facility.
Storekeeper/Logistics Management Specialist 1981 –2003
United States Navy
Serve as the Lead Supply Technician with duties typified by the following: Distributes and balances the workload among employees in accordance with established workflow or job specialization, assures timely accomplishment of the assigned workload, standing shipboard/ashore duty security watches over my 21 years. I secure a safe environment for personnel and equipment. Keeps in touch with the status and progress of work, and makes day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor of problems that may arise, such as backlogs which cannot be disposed of promptly. Estimates and reports on expected time of completion of work, and maintains records of work accomplishments and time expended and prepares production reports as requested. Instructs employees in specific tasks and job techniques and makes available written instructions. Give on-the-job training to new employees in accordance with established procedures and practices. Maintains an up-to-date knowledge of procedures, polices, directives, automated systems and computer output. Answers technical questions, and obtains information or decisions from supervisor on problems that arise and provides to clerks. Checks on work in progress or spot checks work not requiring review and reviews completed work to see that supervisor’s instructions on work sequence, procedures, methods and deadlines have been met. Amends or rejects work not meeting established standards, refers to supervisor questions or matters not covered by standards and problems in meeting performance standards. Resolves simple informal complaints of employees and refers others to supervisor. Research is done through analyzing pre-research data and physical research of warehouse, receiving and packing areas analyzes all actions to determine cause of lost stock. Performs causative research on denials and provides recommended corrective action to decrease denial rate. Review denials that have not been resolved by lower graded clerks. Ensure that all research has been completed. Contact the nearest local Defense Supply Centers to determine, if duplicate receipts have been posted or similar problems. Maintain a transaction history on documentations. If potential denial has not been resolved, the document will be to Supply Systems Analyst for further research.
US Navy Hazmat Coordinator
Manages controls, oversees, coordinates and implements the base HAZMAT program and function. Provides day-to-day management and oversight of assigned personnel and monitors daily HAZMAT operations and activities. Reviews computer-generated listings; coordinates office budget requirements; and provides work assignment, guidance, and direction to lower-graded personnel. Coordinate with a variety of functional elements, personnel, and off-base contacts to accomplish assigned mission. Receive issue and ship hazardous materials. Determine the storage requirements, arrangements of material, and space utilization required. Use safe and secure storage and distribution practices to ensure maximum protection of workforce personnel and the environment. Processes approvals, rejects, denials, waivers, or terminations; and provides interchangeable or substitute stock items. Process local or special purchase requests, if required.. Manages shop excess, performs shelf life inspections, coordinates stock level adjustments, and distributes inventory listings to appropriate users. Develops, replenishes, and monitors stock levels. Maintains listing of partially consumed hazardous materials or "free issue" items. Stocks, inventories, and track deployable HAZMAT kits before and after deployments. Assist in the identification of limited quantities of hazardous materials. Develops specialized purchase procedures for the purchase of hazardous materials in smaller quantities, to provide short lead time for deliveries, and to reconsider economic order quantities. Coordinates base-wide pick-up and delivery of hazardous materials.
Retired from the Military with a Honorable Discharged 1981-2003
Technical Skills/Training
Warehouse Management System (WMS)
Hazardous Material
Property Management Inventory System (PMIS)
Microsoft Word
People Soft Property Management System
Forklift Certification 2016-2020
Checkmate Barcode System
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