Customer Service Manager

Maureen Gargiulo

North Palm Beach, FL ***** – 561-***-**** – ********@***.***

Objective

Marketing Manager offering a comprehensive background in the development and execution of strategic communication

plans to drive member acquisition, retention and reactivation.

Experience

Marketing Specialist

Velocity Community Credit Union, Palm Beach Gardens, FL

January 2017 – Present

Manage the youth account programs and events, write copy for newsletters and messages, create collateral pieces for promotion using InDesign and Photoshop software, send out constant contact email blasts, update the website, head the onboarding program, organize workshops, maintain our social media outlets, update all e-channel ads

Marketing Coordinator

Distinct Estates, Jupiter, FL

April 2015 – December 2016

Successfully wrote two or more creative real estate blogs per day,

answered twenty plus sales calls per day and assigned to the specific agent, efficiently read and responded to all agent and client’s emails, effectively handled concerns of agents regarding computer programs and client challenges with the computer programs, greeted all incoming agents and clients with enthusiasm

Business Manager

Nordstrom - Palm Beach Gardens, FL

November 2011- March 2015

Drove sales to attain 20 percent sales increase monthly, built client relationships through inter selling, events, and replenishment, excelled in delivering customer service communicating stock and visual concerns with corporate buyers, pre-sell for line and store events, opening and closing cash registers, communicating the most recent products and events to clients, applied cosmetics and skin care products on

clients

Marketing and Operations Director

The Princeton Review- North Palm Beach, FL

January 2007- July 2009

Developed a new location for test preparation courses, hired and trained educational staff, daily operation of office and classrooms, hire and set up trainings for educational instructors, publish the courses to the website, enroll students into courses, set up off site course locations, cultivate strong relationships with principals and educators networking in the county

Education

Bachelor of Science : Marketing

Johnson and Wales University - North Miami

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