Technical writer, content developer, user guides, desk-top references
Resume:
Scott Irwin - Technical Writer
Fullerton, CA 92831
*************@*****.***
Professional Summary
Technical Writer with over 12 years of experience developing well-organized, user-friendly documentation including diagrams, graphics and screen captures to augment the content making it easier to understand. Created content for a variety of departments including Human Resources, IT, Site Administration, Facility Management, and Help Desk. Experienced with forms creation and maintenance using Adobe Acrobat Pro. Developed processes diagrams using Visio. Collaborated with all levels of personnel from entry level to senior management. Key Skills
• Microsoft Office Suite • Visio • Adobe Acrobat Pro
• SharePoint • Word/Outlook templates • Screen capture software
• Documentation standards • Document formatting • Confluence
• Process flow diagrams • Proofreading and editing • Content research
• Form creation and maintenance • TFS
• Document control, naming
conventions and storage
Significant Accomplishments
• Created file naming and storage protocols, which reduced file retrieval time by 75%
• Designed Word templates, which reduced the time to create initials drafts by 65%
• Created Outlook templates for repetitive emails, which improved content consistency, and reduced recipient errors by 75%
• Developed repetitive content library, which reduced the time required to locate single source content by 70%
• Automated Excel worksheets and added conditional text to identify parameter violations
• Created process flow diagrams using Visio
• Developed document format standards
• Created and managed static and fillable online forms using Adobe Acrobat Pro
• Provided writing, proofreading and editing expertise to other departments Professional Experience
iHerb, Inc., Irvine, CA Technical Writer (contract) 10/18 - 11/18
• Interviewed software engineers
• Created process work flow diagrams (Visio)
• Created ad hoc diagrams for manager
• Wrote basic introduction document for using
Confluence
• Wrote basic introduction document for using
TFS
Biosense Webster, Irwindale, CA Technical Writer (contract) 07/18 - 08/18
• Trained on using cPDM and CDR
• Created Engineering Change Orders
• Created Process instructions
• Created Word templates
Page 2 of 2
Kofax Inc., Irvine, CA Technical Writer (contract) 03/18 – 06/18
• Proofread 50+ documents
• Made corrections for grammar, formatting,
consistency, and presentation
• Created and maintained spreadsheet to track
document status
• Scheduled and facilitated weekly review
meetings with 9 document owners
• Updated SharePoint website with document
disposition
• Created process flow diagrams (Visio)
Kia Motors America, Irvine, CA Quality Communications Administrator (contract) 05/16 – 11/17
• Created and revised documentation
• Published approved documentation
• Annotated closed and superseded
documentation
• Created Outlook and Word templates
• Took parts/service pictures for documentation
• Wrote procedures on creating, updating, and
publishing documentation
• Created reference material for other writers
Stearns Lending, Santa Ana, CA Technical Writer 03/13 – 03/16
• Wrote new policies and procedures
• Implemented global content changes
• Created process flow diagrams
• Created a forms style guide
• Assisted with new employee onboarding
• Updated existing documentation
• Created interactive and static Adobe forms
• Assisted new tech writers with template
functionality
• Proofreading and editing
American Advisors Group, Orange, CA Technical Writer 02/12 - 01/13
• Developed documentation standards
• Developed content formats
• Created templates in Word and Outlook
• Wrote new policies and procedures
• Created process flow diagrams
• Created new documentation
• Managed department documentation
• Reformatted existing documentation
• Created, updated and managed Word and
Acrobat forms
• Created interactive Adobe forms
• Proofread and edited documentation
• Served as System Administrator for a document
management system (DMS)
Southern California Edison, Rosemead, CA Technical Writer (contract) 03/11 - 02/12 and 09/09 – 06/10
• Wrote new policies and procedures
• Created process flow diagrams
• Proofread/edited documents
• Proposed protocol for file naming and storage
hierarchy
• Interviewed Subject Matter Experts
• Developed work instructions/job aids
• Provided administrative support
Union Bank, Monterey Park, CA Technical Writer (contract) 06/10 - 3/11
• Proofread and edited documentation
• Reviewed documentation versions and
consolidate into single document
• Proofed, revised, and formatted BASEL II
Initiative documentation
• Reviewed, proofed and edited PowerPoint
presentations
• Provided 2nd level review for documents prior
to publication
• Performed user acceptance testing
Education
Bachelor of Arts Political Science
Technical Certifications
Microsoft Office User Specialist (MOUS) - Word
Microsoft Office User Specialist (MOUS) – Excel
Microsoft Visio Basic Users Certification
Contact this candidate