Human Resources

Luiza Pereira Sardenberg

*** ****** *****, *******, ** M6C 3T9

Phone: 416-***-**** - *******@*******.***

https://www.linkedin.com/in/luiza-pereira-sardenberg-b4067739/ SUMMARY

Human Resources Professional with good experience in Recruitment and in the Training & Development area. Currently coursing Human Resources Management at George Brown College aiming to conquer the CHRP designation. RELEVANT PROFESSIONAL BACKGROUND

Star Remittance Inc. (Toronto, Canada)

Teller (July/2016 – Present)

Activities:

Responsible for training new employees in daily practices, procedures, and how to properly operate the company's computer system.

Conduct daily activities such as cheque cashing, money transfer and currency exchange; and authorize routine deposits and withdraws.

Ensure the work quality based on internal policies and procedures.

Manage and solve work routine problems.

Ensure that compliance procedures are followed, identifying and informing the Compliance Officer about the reports that must be filled.

Guarantee that specific forms are filled out by customers when necessary (Compliance form, Power of Attorney form, Pre-Authorized Debit form).

Monitor overseas remittances deposits through the bank system.

Maintain customers’ files accurate and up to date.

Monitor, identify and require the system update when necessary.

List and require materials and supplies.

Provide efficient customer support, answering inquiries and concerns. Lojas Leader (Rio de Janeiro, Brazil)– A Brazilian Retail Company founded in 1951 and headquartered in Rio de Janeiro, Brazil. It is one of the largest retailers with over 90 stores in different states of Brazil. HR Analyst (Oct/2012 - Apr/2014)

Activities:

Contribute to the creation and implementation of the company’s Training & Development policies and procedures, the T&D annual action plan, and the Training & Development Key Performance Indicators (KPIs).

Implement and guarantee the execution of the annual Performance Evaluation/ Competency Assessment, monitoring and orienting the employees throughout all the process stages.

Map out the core competencies of each job position according to the job descriptions.

Identify training needs to improve staff performance.

Develop and administer specific training for new and existing employees; implement and monitor career development programs.

Create and conduct specific training for leadership positions.

Measure training quality using appropriate techniques and tools.

Maintain training records.

Analyze the employees’ turnover rate through a satisfaction survey, creating new strategies based on the results to guarantee employees retention.

Psychologist (Rio de Janeiro, Brazil)

Private Practice (Sep/2012 - Apr/2014)

Swift Worldwide Resources (Airswift) (Rio de Janeiro, Brazil)– A premier Oil & Gas human resources provider, with over 30 years of exclusive focus in the Oil & Gas sector in over 35 countries. On the 20th of January 2016, Air Energi and Swift Worldwide Resources officially merged to become Airswift, headquartered in Huston, Texas. Recruiter (Aug/2011-Feb/2012)

Activities:

Responsible for all the recruitment stages of specialized professionals for top Oil and Gas Companies. Luiza Pereira Sardenberg

450 Winona Drive, Toronto, ON M6C 3T9

Phone: 416-***-**** - *******@*******.***

https://www.linkedin.com/in/luiza-pereira-sardenberg-b4067739/

Search for operational and administrative talents.

Publish available positions online.

Conduct Behavioral/Competency-based interviews with Candidates. HCN Complexo Hospitalar de Niteroi (Rio de Janeiro, Brazil) Psychologist - Intern (Jul/2010 - Aug/2011)

VOLUNTEER EXPERIENCE

Volunteer experience as Psychologist in 2012 at Pasteur Hospital (Rio de Janeiro, Brazil). EDUCATIONAL BACKGROUND

Certification – Human Resources Management – George Brown College – (ongoing)

Bachelor’s Degree – Psychology – Faculdades Integradas Maria Thereza – FAMATH (Maria Thereza College, Brazil) – 2012

Bachelor’s Degree – Physical Education – Universidade Federal do Rio de Janeiro (Federal University of Rio de Janeiro, Brazil) – 2007

ADDITIONAL TRAINING

2013 - Course: Management Development: Integrated Management System (PDCA) - Mubarak Consulting;

2013 - Course: Competence Management: Theory to Practice - RH-LF;

2013 - Workshop: Presentation of T & D Programs – ABTD;

2013 - Course: Emotional Management and Leadership Development – ABTD; ADDITIONAL INFORMATION

Portuguese – Native

English – Fluent

Proficient in using Microsoft Office package.

Article Published in Brazil – 2013: The Social Representations of Faith and Religion in the Hospital context. Author and coauthor: Luiza Pereira Pereira Sardenberg and Helenice Sardenberg. ISBN 978-85-85562-40-3. X Southeast Regional Meeting of Oral History. Education of Sensitivities: Violence, Contemporary Challenges - Available at http://www.sudeste2013.historiaoral.org.br/resources/anais/4/1373661456_ARQUIVO_ASREPRESENTACOESSO CIAISDAFEEDARELIGIAO.pdf

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