Professional Summary

Skills

Work History

A S

*** ******** **, ******* ** 77042 • 646-***-**** • ac76z6@r.postjobfree.com Dedicated to enhancing underwriting department operations with an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.

. Patient

- attentive

-Able to work in a fast past environment

. Good and clear communication Skills

. keep calm and do the job under pressure .

- Good at using positive language

.energetic

-able to read customers

-Good time management

- Acting skills

- persuasion skills

. Team work

-willingness to learn

-bilingual French and English

Family Nanny/ French tutor, 04/2016 to Current

Miller family – Houston, TX

Encouraged children to be understanding of and patient with others. Organized and engaged in recreational activities such as games and puzzles. Developed age-appropriate activities and programs for children 0 to 15 years old. Communicated openly with children's parents about daily activities and behaviors. Prepared, served and cleaned up daily meals for 3 children. Encouraged good behaviors using the positive reinforcement method. Dressed and changed diapers for infants and toddlers. Instructed children on proper health and personal habits. Allowed for ample outdoor recreation time.

Maintained a child-friendly environment with access to outdoor activities. Interpreted for French speaking parents

Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

5 years toddler care experience.

Designed monthly activity schedules.

Implemented curriculum.

Communicated with children in developmentally appropriate way. Made nutritious breakfasts, lunches, dinners and snacks for the children. Established a safe play environment for the children. Engaged with children on an individual basis in a pleasant manner. Incorporated music and play into developmentally appropriate activities. Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.

Continually kept abreast of toy and child-related recalls and safety warnings. Professional Nanny, 05/2017 to 10/2018

College Nannies and Tutors Development Inc. – Houston, TX Established a safe play environment for the children. Conducted trainings and mentored staff, consistently improving performance. Addressed behavioral and learning issues with parents and daycare management. Maintained a safe play environment by emphasizing and maintaining cleanliness and organization. Dressed and changed diapers for infants and toddlers. Prepared, served and cleaned up daily meals for 3 children. Encouraged children to be understanding of and patient with others. Promoted good health by preparing meals with organic and natural ingredients. Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.

Allowed for ample outdoor recreation time.

Designed monthly activity schedules.

Developed age-appropriate activities and programs for children 0 to 15 years old. Encouraged good behaviors using the positive reinforcement method. Communicated with children in developmentally appropriate way. Cook Cashier, 01/2016 to 03/2016

Whataburger – College Station, TX

Monitored dining rooms for seating availability, service, safety and well-being of guests. Delivered quality service by providing a warm and welcoming environment. Kept kitchen areas clean and free of debris and water. Handled customer complaints with poise and grace, immediately resolving issues by contacting the manager .

Maintained clean dining room, lobby and service areas at all times. Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.

Washed and disinfected kitchen area, floors, tables, tools, knives and equipment. Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

Bussed and reset tables and kept dining room and work areas clean. Swept, wrapped silverware and performed other tasks to help the dining room operate in an efficient manner.

Assisted with guest inquiries, take-out orders and restaurant cleanliness. Kept store floor free of hand baskets and shopping carts. Cleared dirty dishes, refilled beverage glasses, cleaned tables and brought baskets of bread. Set dining tables according to type of event and service standards. Completed finishing touches such as garnishes on dishes before final delivery. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Kept facility compliant with health codes, sanitation requirements and license regulations. Established and maintained a positive work environment. Maintain clean, neat and properly stocked check stand area. Resolved guest complaints quickly and efficiently. Operated and sanitized all equipment in a safe and proper manner. Assisted guests with finding items.

Explained menu options in detail so that customers could make educated decisions on food items. Server, 02/2014 to 10/2015

Taralluci-e-vino – New York, NY

Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Maintained clean dining room, lobby and service areas at all times. Upheld highest standard for cleanliness of glass and silverware. Up-sold alcoholic beverages, appetizers and desserts. Ensured all food was prepared on-time and according to specifications. Received frequent customer compliments for going above and beyond normal duties. Answered telephones and completed financial transactions for other team members. Addressed diner complaints with kitchen staff and served replacement menu items promptly. Maintained high standards of cleanliness and sanitation. Seated guests by pulling out chairs, placing clean and current menus in front of guests and recording accurate drink orders.

Promoted items on beverage lists and restaurant specials. Delivered quality service by providing a warm and welcoming environment. Professionally and efficiently resolved issues and enhanced customer satisfaction ratings. Assisted in cashiering and Point of Sale (POS) system procedures during busy hours. Served beverages, breads and butter and replenished items as necessary. Reported accidents, injuries or unsafe work conditions to manager. Implemented effective operational strategies and built customer and employee loyalty. Executed quality assurance practices to ensure positive customer dining experiences. Demonstrated genuine hospitality while greeting and establishing rapport with guests. Resolved guest complaints quickly and efficiently. Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.

Maintained complete knowledge of restaurant menu, including daily specials. Bussed, cleared, cleaned and set tables in quiet and efficient manner. Folded napkins throughout the day to maintain an adequate supply. Maintained clean and presentable tables with tableware, spotless glassware, silverware and linens. Moved and arranged tables, chairs and place settings and organized seating for groups with special needs.

Described menu items, special offerings and appropriately identified wine pairings. Set dining tables according to type of event and service standards. Listened to, understood and clarified guest concerns and issues. Cook, 06/2013 to 10/2015

Altamarea group – New York, NY

Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.

Verified freshness of products upon delivery.

Assisted chef with planning easy but elegant appetizers. Led shifts while preparing food items and executing requests based on required specifications. Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions, temperature control procedures and facility policies. Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties. Verified proper portion sizes and consistently attained high food quality standards. Changed and sanitized all cutting boards, benches and surfaces when beginning a new task to avoid cross-contamination.

Inspected kitchens to observed food preparation quality and service, food appearance and cleanliness of production and service areas.

Education

Planned lunch, dinner and bar menus, as well as special menus for in-house special events and catering.

Practiced safe food handling procedures at all times. Associate of Science: Biology, Current

Houston Community College - Houston, TX

Continuing education in science

Recipient of community health choice Scholarship

Majored in biology

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