Engineer Technical Support
Resume:
H.Dileswar Rao
House No - **, ** Biswa Galli number II,
Near Sheetla Mata Mandir, Gurugram,
Haryana 122006
**********@*******.***
Career Objective
To use my capabilities in the best possible way for achieving organization’s objectives and there by developing my own career in the process.
Experience
Total Experience is 3 Years 6 Months in Technical support field.
1.Working as Virtual Solns Integration Associate (Corporate vArchitect) in Accenture
(January 2016 – August 2018)
2.My Pay role company is Futuresoft Solution Pvt. Ltd. I am working in Client location at HCL Technologies Ltd. (October 2014 – October 2015)
Designation: System Engineer
Support for 1600+ users on Windows
Roles & Responsibilities
Accenture Solution Pvt. Ltd.
Configuration Tool
Correct configuration in EMC Tools My Quotes Tool ( EMC Storage Product )
ACT (Advanced Configuration Tool) CISCO Product and VMware Product.
Ticketing Tool: Service Now
Work Description
Provide 1st level technical support, guidance and direction for products supported.
Analyze and resolve escalated problems.
Designed VLANs & VTP configuration routing between them.
Maintain and manage various storage and networking solutions.
Taking backup cisco router & switches IOS using TFTP.
Knowledge on configuring zones.
Ensure integrity of supported environment. Work experience on Resolving the customer issues and queries.
Live issue analysis and Windows support when required.
Interacting with the End Customers Directly over the chat and call.
Providing Global Technical support to Windows and EMC’s Clients on VMAX, VNX & Cisco Products
Having knowledge about EMC Storages and Software like (VBlock, VxBlock VMAX, VNX, and Ports) to Technical Consultants.
HCL Technologies Ltd.
Ticketing Tool: BMC Remedy
VPN i.e., Citrix, Cisco VPN, Aventail vpn, VDI client Connection for Troubleshooting IPsec and Network Issue and Basic Server Issue.
Knowledge on EIGRP, OSPF and RIP.
Troubleshooting of routing, switching, configuration issues and network performance/failure issues.
Good knowledge of OSI model, TCP/IP protocol suite (IP, ICMP, TCP, UDP, SNMP, TFTP).
Responsible for the team, managing LAN/WAN configuration and providing WAN network support.
TROUBLESHOOTING all the Network Related issues like configuring the PROXY, Releasing the MAC-Address Blinded LAN port and Domain Related Issue.
Planning and Implementing of AD DS, DNS, DHCP, FTP for the Windows servers.
Managing user’s accounts, user rights, file/folder permission and system policies.
Monitoring workstations and Network problems and Troubleshooting.
Installation, configuration, monitoring and trouble shooting of different Operating Systems Like Windows 8 and 7, and Windows 2003 and 2008 servers.
Providing MacAfee Safe boot Encryption and Bit Locker Encryption for end users Laptop for Securities purpose and updating in Server.
Configuration and troubleshooting for Office Outlook.
Monthly preventive maintenance check for Hostname, Patch Update and AV updates.
Professional Summary
Knowledge on EIGRP, OSPF and RIP
Configure and maintain LAN & WAN.
Monitoring and troubleshooting various networking devices including routers, Switches.
Network connectivity troubleshooting PING, TRACERT, TELNET.
Active Directory, DHCP, DNS, Domain, FTP.
Installation of OS with corporate standard software’s.
Educational Qualification
Graduation on BCA under Imperial College Berhampur University at Berhampur in the year of 2011-2014.
Pass out Intermediate under CHSE Odisha in the year 2010.
Matriculation completed under HSE, Odisha in the year 2008.
Certification
Higher Diploma in System and Networking, NIIT Berhampur branch.
Certificate No - 12DXZZZZZ3603
Completed CCNAat NIIT Berhampur branch.
Cisco ID No - CSCO12153291
VCE-CIA (VCE Converged Infrastructure Associate) from VCE.
Personal Skills
Work effectively with diverse group of people.
Good Analytical, problem solving skills
Ambitious hardworking and committed to excellence.
Honest, Sincere and a Hard Worker with a high level of integrity.
Hobbies
Playing Computer Games, Watching TV, Listing Songs.
Personal Profile
Date of Birth : 25th May 1993
Location : Bangalore
Nationality : Indian
Marital Status : Single
Declaration
I hear by declare that above information is true to the best of my knowledge and belief.
Place: Gurugram (H.Dileswar Rao)
Date:
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