Customer Service Representative

I am currently looking to secure employment with a company that hires persons to Work from Home. I am currently working from home now for TTEC. The program that I have worked with for the past 7 years is now ending.

My objective:

Find employment with a company where my skills and experience will be an asset to the business. Further my knowledge and acquire new abilitites in the process.

My attention to detail/organization skills along with excellent customer service experience has always given me opportunity for advancement with the companies I have previously worked for. My ability for problem solving/multi tasking and accuracy was a "must" in all the jobs I held. With these skills and being a "a quick learner" I have always excelled in any position.

Believing in "whatever job you do, you do it well" has always allowed me to exceed expectations of my employer.

Thank you for your time and consideration. I would appreciate an opportunity to discuss securing employment with your company

Sincerely,

Carole Shank

7324 C S. Xenia Cir

Cell Phone : 720-***-****

Strengths: Strong Organization Skills

Excellent Customer Service & Exceptional Communication Skills both written and verbally

Ability to Solve Problems/Issues

Work History:

11-2011- Present (this job is ending 1/19/19)

TTEC CORPORATION

Customer Service Representative/ Supervisor

Job Description:

-Accept inbound calls from customers

-Answer back to back calls and resolving issues

-Effectively resolve issues or concerns quickly by listening to the cx needs with empathy and patience and understanding so the customer feels they are being heard and that they do matter.

-Gather information from the customer to make appropriate recommendations

-Maintain knowledge of client products and/or services

-Prepare complete and accurate work including appropriately notating accounts as required

-Continual education and classes

-Reviewing all metrics and address any issues, maintaining all goals.

6-1997 - 10/2010 - SELF EMPLOYED

Self Employed: Real Estate Investments Property Management Right of Way Easements Bookkeeper

Job Description:

Researched public records for properties to purchase, handled written and verbal correspondence on purchase offers.

Review/Prepare Real Estate Offers and promissory notes

Worked with counties offices to meet requirements for development of properties

Right of Way Easements : assisted in negotiation and execution of property Easement Agreements

Tax preparations/Bookkeeper for all Businesses and Personal

Manage rental properties for 5 to 10 rentals at any given time

5/1992- 6/1997 ICM MORTGAGE CORP

SENIOR LOAN PROCESSOR/TRAINER

Job Description:

Compiled all information for original loan applications

Responsible for preliminary underwriting on loans, determined best loan products for each borrower

Discussed and resolve derogatory items with the borrowing that arose

Handled all correspondence between Borrowers, Real Estate Agents, Loan Officers, Investors, Title Companies, Insurance Agents and the Loan Closer

10/1988 - 5/1992 GOULDS PUMP

Job Description: SECRETARY

Secretary to five Salesmen in the Oil and Gas Pump and Supply business.

Managed office

Prepared Sales Quotes

Maintained all customer records for the home office in New York

Maintained inventory including issuing Purchse Orders #'s

Recommended spare parts list for pump orders and quotations

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