Manager Customer

TIAN YU (Eric)

Address: **** ********** ***, *** ****** Township, NJ 08234

Phone: (917) 345 - 0600

Email: ************@*****.***

Education

Rutgers University, Rutgers Business School New Jersey, NJ

Finance; Fall 2014 - Fall 2016 GPA: 3.5

Atlantic Cape Community College Mays landing, NJ

Associate Degree of Business Administration; 2009-2012 GPA: 3.6

Atlantic City High School Atlantic City, NJ

2005-2009

Experience

Hard Rock Hotel and Casino, Atlantic City, NJ June 2018 – Present

VIP Host

Develops relationship with VIP players to grow VIP player base and revenue.

Assist in resolving guest conflicts, and complaints on behalf of the Company.

Makes decisions based on a consideration of recorded play, earned points, comp availability and customer profitability.

Gain Capital, Forex.com, Bedminster, NJ November 2016 – May 2018

Priority Response Unit

Process requests/cases from Accounts, Financial Operation, and Compliance.

Initiate 1st contact to clients in regard of required information/documents.

Place Spot FX, CFD's and Commodity trades per clients request.

Trade research/Quotes

Steel Pier Amusement Park, Atlantic City, NJ Summer 2009 - Summer 2016

Cashier Manager

Direct, supervise, schedule and train a team of 15-20 front line cashiers.

Work effectively in a cohesive team atmosphere with all departments.

Assign employees to specific duties.

Skills/Abilities

The ability to speak, read and write/type English, and Chinese.

High attention to detail and ability to manage multiple, competing priorities simultaneously

The ability to work in a team structure.

Excellent problem solving skills and ability to pay close attention to detail.

Excellent oral and written communication skills.

Passed Series 3 and Series 34 exams. (Finance)

Basic knowledge of Html, JavaScript, and CSS.

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