Customer Service Sales

JOSE C COTO-LOPEZ

**** ******** **.******,**.****3

**********@*****.***

PROFESSIONAL OBJECTIVE

A challenging position in the hospitality industry which offers exposure to employee development and enhancement.

EDUCATION

Le Cordon Bleu College of Culinary Arts Dec, 2016

Atlanta, Ga

Electronic Techical, I.T.I. School. El Salvador 1986-1988 SKILLS

• Nineteen years of hands on experience in all forms of aviation. ground support equipment and ticketing

• three years of hands on experience in the hospitality industry

• One year experience on flooring sales

• Comfortable with Microsoft Office 2010: Word, Excel and PowerPoint. EMPLOYMENT HISTORY

Mike's Big Burger Mcdonough, Ga

Lead Cook 08/2015 -06/2017

• Responsible to receiving food suppliers, stored food correctly

• keeping record of the product coming in

• Over seeing during hours of operation

Lowe's Home Improvement

Customer Service Flooring Mcdonough, Ga 03/2014- 07/2015

• Including, indentifying and resolving customer complain.

• Greeting customer, answering phones, building reletionships with customer.

• Selling product base upon customer need or plans.

• Stocked assigned primarily to one zone on the sales floor. Delta Air Lines Atlanta, Ga

Customer Services Ramp, Ticket Agent,Resource Coordinator 3/2/1994 - 7/15/2013

• Responsible to assist customer with checking-in, guiding through the ticketing, & reservations process.

• Directing them to their gate, deplaning and dispatching flights on-time.

• As an agent in charged my duties include towing aircraft, communicating with ground to air coordinates to maneuver aircrafts.

• Responsible for coordinating the ramp crew, and overseeing the operation of the international team.

• Responsibilities ensuring proper loading data are input into the computer system and stored.

• Coordinating the station's resources to ensure the completion of all primary and secondary operational task

• Responsible for monitoring software assignment of resources to both primary and secondary task.

• Ensure agents are placed appropriately base on operational need.

• Developed the standards and procedure of Delta Air Lines. Worked as a team player and concentrated on safety.

• Developing the customer services aspect needed for the company.

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