Scheduling Leader, Customer Service, Administrative Assistant
Resume:
HAYLEY J. ITCZAK
Gilbert, AZ 85295
Phone: 219-***-****
Email: ************@*****.***
Objective
To obtain a position that will allow me to grow professionally as a Project Scheduler, while being able to utilize my strong organizational, educational, and exceptional people skills.
Education
Griffith High School 1998 - 2002
High School Diploma
Axia College Online (Phoenix University Online) 2016 - Present
Experience
Scheduling Leader – Construction 11/15-Present
NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)
Scheduling of construction gas main and underground electric installation.
Scheduling of internal bore crews, tap crews, and welders
Building relationships with outside resources, Hydro-excavation, Traffic Control, & Sewer Camera.
Hosting weekly engineering meetings, bi-weekly external developer meetings, monthly scheduling and planning meetings
Site visits to assure jobs are going as planned and getting any updates as needed.
Setting up Site Pre-Construction meeting so scheduler, engineer, and operations all have same expectations and know what is needed to start
Communicate with Engineering, Operations (Gas/Electric), Dispatch, Planning, Call Center, and Outside Resources
Proficient in Ventyx, Maximo, CIS, P6, Maxavera, Cognos, Microsoft Office, Netnors, Lotus Notes, Learning Management System (LMS), Myspend, Workbrain & Indiana 811
Knowledge and experience of working with union contracts
Lead the planning, prioritization, and direction of work and resource allocation for a significant portion of the field operations, including labor, materials equipment, and scheduled overtime
Analyze and implement work load level and company/contractor decisions to enable effective resource allocation to ensure budgetary goals are met
Responsible for issue identification, tracking and resolution both internally and externally
Determine the impact and significance of obstacles/changes in execution of the work plan, prioritize and solve as appropriate
Responsible for work direction of clerical resources on an on-going project basis and actively participate in performance management process
Identify opportunities for improvement to procedures, processes and/or personnel based on data.
Develop a proposed solution and partner with the appropriate manager/field leader to implement enhanced improvements
Partner with Planning, Operations, Engineering, Procurement, and material handling to anticipate requirements necessary to meet customer expectations and the business plan.
Define and participate in the achievement of short and long-term corporate business objectives
Responsible for partnering with Engineering, Planners, and Field Leaders on work preparation as appropriate based upon financial implications, compliance issues and availability of resources
Collaborate with field leadership in the identification and resolution of productivity or performance issues of field resources
Identify, propose and support work management system improvement opportunities
Understand internal and external customer needs and ensure solutions are developed to address
Active member in the Process Improvement Team for scheduling department
Assigner - ESSO 5/15 – 11/15
NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)
Assign activities of all field employees for all field work based upon workload and requests and manpower availability
Prioritize and assign daily work orders to optimize utilization of resources
Monitor work throughout the day, and reprioritize and reassign work as necessary to properly manage overtime
Assign labor and equipment resources that will support the schedule
Coordinate the distribution of work to maximize operation effectiveness
Work with schedulers to ensure the appropriate prioritization and routing of daily work
Manage backlog of undated and filler work that needs to get done
Direct and instruction personnel to respond to emergency orders and facilitate locates throughout Distribution Operations to assure compliance is attained
Communicate with mobile workforce, field operations, system operations, meter to cash, call center, construction, forestry, and all others that are impacted
Coordinate with outside resources and customers as needed
Perform call outs and notify supervisor of employee call offs
Field calls and emails from Call Center
Reschedule work as needed and update customers
Proficient in Ventyx, Maximo, CIS, Netnors, & Lotus Notes
Administrative Assistant – Fleet 1/11 – 5/15
NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)
Scheduling and tracking vehicle maintenance and emergency maintenance
Filing and organizing all DOT Records
Processing vehicle work orders, licensing, and insurance
Tracking and maintaining daily job briefings and training
Proficient in excel, Microsoft Office, ARI, Insights, PowerPoint, Access, and Lotus Notes
Initiated cost saving improvements within the Fleet Department
Assisted with vehicle auction every year
Supplied and tracked internal rental vehicles
Entering of internal stock parts, ordering and invoicing from external companies
Active participant in Safety, Employee Engagement, & Process Improvement Committees
Customer Service Representative 1/09 – 1/11
NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)
Gas and electric emergency call
Billing, credit, and general account questions and concerns
Timed and one time call expectations to be met
Entering notes, correct information, and possibly billing and meter reading adjustments
Following all company guidelines for customer issues and concerns
Scheduling of new business, emergencies, and possible maintenance
References Upon Request
Contact this candidate