HAYLEY J. ITCZAK

**** * ******** **.

Gilbert, AZ 85295

Phone: 219-***-****

Email: ac76u9@r.postjobfree.com

Objective

To obtain a position that will allow me to grow professionally as a Project Scheduler, while being able to utilize my strong organizational, educational, and exceptional people skills.

Education

Griffith High School 1998 - 2002

High School Diploma

Axia College Online (Phoenix University Online) 2016 - Present

Experience

Scheduling Leader – Construction 11/15-Present

NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)

Scheduling of construction gas main and underground electric installation.

Scheduling of internal bore crews, tap crews, and welders

Building relationships with outside resources, Hydro-excavation, Traffic Control, & Sewer Camera.

Hosting weekly engineering meetings, bi-weekly external developer meetings, monthly scheduling and planning meetings

Site visits to assure jobs are going as planned and getting any updates as needed.

Setting up Site Pre-Construction meeting so scheduler, engineer, and operations all have same expectations and know what is needed to start

Communicate with Engineering, Operations (Gas/Electric), Dispatch, Planning, Call Center, and Outside Resources

Proficient in Ventyx, Maximo, CIS, P6, Maxavera, Cognos, Microsoft Office, Netnors, Lotus Notes, Learning Management System (LMS), Myspend, Workbrain & Indiana 811

Knowledge and experience of working with union contracts

Lead the planning, prioritization, and direction of work and resource allocation for a significant portion of the field operations, including labor, materials equipment, and scheduled overtime

Analyze and implement work load level and company/contractor decisions to enable effective resource allocation to ensure budgetary goals are met

Responsible for issue identification, tracking and resolution both internally and externally

Determine the impact and significance of obstacles/changes in execution of the work plan, prioritize and solve as appropriate

Responsible for work direction of clerical resources on an on-going project basis and actively participate in performance management process

Identify opportunities for improvement to procedures, processes and/or personnel based on data.

Develop a proposed solution and partner with the appropriate manager/field leader to implement enhanced improvements

Partner with Planning, Operations, Engineering, Procurement, and material handling to anticipate requirements necessary to meet customer expectations and the business plan.

Define and participate in the achievement of short and long-term corporate business objectives

Responsible for partnering with Engineering, Planners, and Field Leaders on work preparation as appropriate based upon financial implications, compliance issues and availability of resources

Collaborate with field leadership in the identification and resolution of productivity or performance issues of field resources

Identify, propose and support work management system improvement opportunities

Understand internal and external customer needs and ensure solutions are developed to address

Active member in the Process Improvement Team for scheduling department

Assigner - ESSO 5/15 – 11/15

NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)

Assign activities of all field employees for all field work based upon workload and requests and manpower availability

Prioritize and assign daily work orders to optimize utilization of resources

Monitor work throughout the day, and reprioritize and reassign work as necessary to properly manage overtime

Assign labor and equipment resources that will support the schedule

Coordinate the distribution of work to maximize operation effectiveness

Work with schedulers to ensure the appropriate prioritization and routing of daily work

Manage backlog of undated and filler work that needs to get done

Direct and instruction personnel to respond to emergency orders and facilitate locates throughout Distribution Operations to assure compliance is attained

Communicate with mobile workforce, field operations, system operations, meter to cash, call center, construction, forestry, and all others that are impacted

Coordinate with outside resources and customers as needed

Perform call outs and notify supervisor of employee call offs

Field calls and emails from Call Center

Reschedule work as needed and update customers

Proficient in Ventyx, Maximo, CIS, Netnors, & Lotus Notes

Administrative Assistant – Fleet 1/11 – 5/15

NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)

Scheduling and tracking vehicle maintenance and emergency maintenance

Filing and organizing all DOT Records

Processing vehicle work orders, licensing, and insurance

Tracking and maintaining daily job briefings and training

Proficient in excel, Microsoft Office, ARI, Insights, PowerPoint, Access, and Lotus Notes

Initiated cost saving improvements within the Fleet Department

Assisted with vehicle auction every year

Supplied and tracked internal rental vehicles

Entering of internal stock parts, ordering and invoicing from external companies

Active participant in Safety, Employee Engagement, & Process Improvement Committees

Customer Service Representative 1/09 – 1/11

NIPSCO (Northern Indiana Public Service Company/Gas Electric Utility Company)

Gas and electric emergency call

Billing, credit, and general account questions and concerns

Timed and one time call expectations to be met

Entering notes, correct information, and possibly billing and meter reading adjustments

Following all company guidelines for customer issues and concerns

Scheduling of new business, emergencies, and possible maintenance

References Upon Request

Contact this candidate