Customer Service Administrative Assistant

Andrea M. Grosso

*** ***** *****, ********, ** **031

315-***-**** *********@*****.***

Objective

Receptionist/Administrative Support Position with a thriving law firm. Skills & Abilities

● Highly experienced in administrative support and customer service in the fields of business offices and call center environments for 10+ years.

● Highly proficient in Windows Office Environment. Excellent computer and typing skills.

● Completed multiple training classes including Customer Service Phone Etiquette, Soft People Skills and “Upset Customer” techniques.

● Excellent interpersonal skills required for communicating with customers to determine and carry out needs.

● Excellent communication with supervisors and co-workers to ensure productive work environment.

● Outstanding organizational skills.

Career Profile

Legal Assistant 2016-2017

Alexander & Catalano Law Firm East Syracuse, New York

● Duties included answering a high volume of inbound calls for a fast paced, busy law firm.

● Greeting clients, walk-ins, visitors, etc.

● Processing Intakes for new clients including creating hard copy files and data entry into Lexis Nexus Program.

● Processing Closed and Settled cases in Lexis Nexus and archiving hard copy files.

● Maintained Excel database for Closed, Settled and Pending cases.

● Promoted to Legal Assistant acting as support to Paralegals and Attorneys. Duties included drafting legal documents, mailing requests to obtain medical records, police reports, property deeds, etc. Also made outbound calls regarding clients/cases.

● In addition to primary duties, assisted fellow co-workers with various tasks as needed. Customer Service Specialist 2014-2017

Ferrellgas Syracuse, New York

● Duties included scheduling propane deliveries and generating service orders for existing customers.

● Creating new customer accounts in PeopleSoft Oracle computerized operations system.

● Processing phone payments and generating billing statements for customers.

● Coordinating tank sets, tank pick-ups, service orders and urgent deliveries with branch Logistic Supervisors.

● Providing all customers with one stop resolution, complete customer service care. Scheduling/Customer Service Specialist 2013-2014

Aspen Dental Syracuse, New York

● Duties included scheduling new patients for all Aspen Dental offices in the United States.

● Creating New Patient accounts in specialized computer operations program.

● As first point of contact, explaining general dentistry and specialized services.

● Handling general inquiries for new and existing patients.

● Answering phones and providing general customer service for all offices in the United States. Administrative Assistant 2012-2013

Office Team /Robert Half Company Syracuse, New York

● Completed multiple short and long term administrative support assignments for temporary agency/Contractor.

● Agency consistently received excellent reviews for my job performance upon completion of each assignment. Andrea M. Grosso

Customer Service C.A.D. Specialist 2007 – 2011

Rapid Response Monitoring Services Syracuse, New York

● Duties included monitoring residential and commercial property and processing alarms including dispatching authorities.

● Held last position as esteemed CAD Customer Service Specialist. The Complex Account Dealer Team is a specialized department that monitors high-profile accounts requiring customized alarm processing.

● Monitored confidential military accounts requiring Department of Defense clearance.

● Monitored properties via Video/ Live Camera surveillance.

● Conducted remote management as virtual doorman.

● Monitored Sound Detection System accounts for Sonics Department.

● Monitored 2 way Linear PERS medical systems.

Education Profile

University of Computer Technology (U.A.T.) Tempe, AZ Web Design/Computer Graphics Certification

Adobe Illustrator, Adobe Photoshop, HTML/Internet Programming, 3D Studio Max, Macro Media Flash, and Macro Media Dream Weaver Excell Center @ Onondaga Community College Syracuse, NY Computer Software/Networking/Hardware Certification Microsoft Windows Suite Word, Excel, PowerPoint, and Access, Lotus 123 for DOS and Windows, Basic HTML

Saddleback Community College Mission Viejo, CA

Small Business Management

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