Ihab Ali

Self-motivated, proactive and highly analytical thinking, a goal-oriented individual with the ability to multitask efficiently and pay close attention to detail, offers a vast knowledge of IT, Web Development, QA Software Testing, and Cyber Security along with experience in the banking and finance industry. Earned Bachelor of Science in Management Information Systems and pursuing Master of Science in Management with a concentration in Information Technology, I'm looking for a relevant position where my skills and experience can be utilized for mutual benefits. ac76t2@r.postjobfree.com 682-***-**** Dallas, TX, USA

WORK EXPERIENCE

04/2018 – 01/2019

Operations Representative

Bank of America

Fort Worth, TX

Demonstrate knowledge of identifying, indexing and reviewing Mortgage documents.

Handle and resolve complex transactions including customer escalations.

Responsible for reviewing trailing documents and collateral files to verify the integrity of them in their system.

02/2017 – 12/2017

Jr. QA Analyst/Tester

Citi

Irving, TX

Write and execute comprehensive Detail Docs, test plans and scripts for Waterfall & Agile projects that cover the entire user experience. Completed quality assurance assignments utilizing desktop computers, mobile devices (android and apple) & tablets. Performed functional, negative, smoke, integration and regression testing.

Automate those test cases using Selenium WebDriver and Robot Framework.

Open defects in Quality Center (ALM) and JIRA and work with developers to get the defect resolved in a timely manner. Assist in the daily testing workflow to maximize testing opportunities. 11/2015 – 10/2016

IT Desktop Analyst

Vodafone

Monitor ticketing system and support users.

Responsible for 1st tier support, Monitor SCCM ticking and respond all users request.

CreateWindows image and deploy, Repair desktop and laptop. Active Director – create new user account, add, change, update group for policy End User Account, Install standard software –VPN, office365, engineering software.

EDUCATION

2018 – Present

Master of Science in Information Technology

Management

Western Governors University

2011 – 2015

Bachelor of Science in Management Information

Systems

Future Academy - Higher Institute For Specialized

Technological Studies

SKILLS

Management Information Systems IT Management

Time Management Creativity

QA Manual/Automation Testing

Automation Testing using Selenium Webdriver and Robot Framework

Web Developer JavaScript Python Cyber Security

html / css WordPress Developer Excel SQL

System Administrator Defect/Bug Tracking

Troubleshooting proficiency Effective problem solving skills Works well under pressure Work well with a team

Attention to detail The ability to multitask

LANGUAGES

English

Full Professional Proficiency

Arabic

Native or Bilingual Proficiency

INTERESTS

Information Technology Cyber Security

QA Software/Web testing Computer Science

Information System Management Information Security Web Development

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