Information systems & security professional with a master’s degree in Business Administration and over 23 years’ industry experience in Information technology operations. Specialized experience in Telecommunications, Network Infrastructure, VoIP, and wireless technologies. Air Force Veteran with leadership and team building abilities, strategic planning, and resource allocation methodologies.

Skills

Budgeting, Cost Controls, & needs analysis

Business Intelligence & Analytics management

Security Incident response & root cause analysis

Project Cost Evaluation & Forecast Planning

HR compliance/Strategic leadership skills

Corporate legal & regulatory law mgmt.

Incident resolution & Strategic Planning

Cash Flow Estimation & Risk Analysis

Experience

NETWORK ENGINEER OCTOBER 2015 – APRIL 2016

SolarCity (Tesla Energy), Las Vegas, NV

Organized southern Nevada datacenter and wireless network activity compliance for 7 sites three call centers, and over 1500 users

Designed Tesla Buffalo plant wireless facility solution (876K Sq. Ft.), $600K network infrastructure project and over 375 wireless access points.

Instrumental in identifying breaches of contractual service level agreements and facilitating new contracts

Southern Nevada project manager for SolarCity San Mateo Datacenter migration and compliance to Las Vegas Switch Communications datacenter.

Prioritized installation of Cisco Nexus routing and switching equipment, as well as storage devices.

Supervised cross-departmental teams for compliance and installation of datacenter devices totaling over $3.5 Million in network assets.

Managed 3rd party fiber optic installation teams in town square, $150K plant infrastructure upgrade.

SENIOR NETWORK/VOIP ENGINEER APRIL 2013 – SEPTEMBER 2015

Vegas.com, Las Vegas, NV

Strengthened vendor compliance according to contract negotiations and telecommunications service level agreements. Incident resolution and root-cause analysis reporting for senior leadership.

Worked closely with CIO to develop budgetary Quotes for VOIP engineering projects. Created standard operating procedures for telecommunications departmental operations.

Mentored and trained junior engineers for analysis, diagnosis, and maintenance solutions for VoIP/Telephony systems.

SOX & PCI compliance, billing account audits, and cross company percentage allocations for shared resources

Streamlined 3rd party vendor support including ISP’s to ensure service level agreements were maintained. Managed VoIP technology & security for call centers 100+ agents including roaming agents using VoIP desktop software.

Oversaw Process improvement for Tier I & II helpdesk anti-malware installation compatibility procedures.

IT SYSTEMS ADMINISTRATOR FEBUARY 2011 – AUGUST 2012

Comprehensive Cancer Centers, Las Vegas, NV

Supervised administration of central medical communications site.

Synchronized and directed engineering team’s tactical alignment of multi-site network refresh project.

Oversaw 3rd party Electronic Medical Record (EMR) applications such as IKnowMed, Medical Manager, and IMPAQ-Mosaiq administration & security.

Realized cost savings of over $1800 quarterly through failed service provider SLA agreements

Bridged communication gaps and control requirements between physicians and senior management.

Approved system audits of applications such as, Citrix client 12.x, office applications, and MS client-server installations.

Audited layer 2 and 3 core networking configurations & legacy implementations. Reviewed integrity of HIPPA security and anti-malware compliance in smart devices & tablets such as iPhones/iPads.

Processed a wide variety of support request relating to faulty network peripherals such as database file integrity & medical diagnostic devices.

Developed point of contact procedures for all network vendors, 3rd party software, and hardware solutions for corresponding software affiliates.

4G LTE WIRELESS ENGINEER JUNE 2010 – AUGUST 2010 (CONTRACT)

Wireless Facilitates Inc/Samsung America, Las Vegas, NV

Planned commissioning & security implementation of Samsung Long Term Evolution (LTE) base stations across Las Vegas metropolitan area.

Developed base station configuration deployment strategies and UNIX patch updates.

Monitored RF measurements, developed Tx/Rx power reading schedules for LTE microwave antennas commissioning.

Implemented enhancement strategies for fiber optic installation of SONET traffic migrations.

Monitored spectrum analysis compliance to determine if Microwave backhaul met Samsung guidelines of CDMA/LTE integration.

COMMISSIONING & INTEGRATION TECH AUGUST 2009 – JUNE 2010 (CONTRACT)

Clearwire, Las Vegas, NV

Coached and developed junior level technicians on programming and provisioning techniques.

Designed training and provisioning templates for international collaboration team members residing in India. Managed network elements based upon vendor service level agreements.

Process creation for provisioning and configuration of Foundry & Ciena switches, site controllers, RF devices, and power controllers.

Monitored metro-ethernet, MAN/WAN WiMAX networks.

Oversaw network acceptance testing based upon 3rd party vendor specifications.

Ensured system readiness, monitored security alarm points and transport level configurations.

Market leader and interim project manager for San Antonio 4G development and market launch.

Managed microwave wireless patching and security updates for RAN/SAN networks

VOIP TECHNICIAN MARCH 2009 – AUGUST 2009 (CONTRACT)

UNLV Telecommunications Dept., Las Vegas, NV

Mentored and trained student workers within department.

Managed vendor support and maintenance upgrades during contract negotiations.

Managed campus LAN/WAN Cisco/Nortel campus network and remote campus sites.

Managed fiber installation diagrams.

Oversaw 3rd part contractors to ensure campus service level agreements for network health during layered phases of TDM to Voice-over-IP campus migration.

Instructed junior technician/student worker administration of Nortel Fiber Super Loops, Cisco Call Pilot, Cisco Unified CM console (UC), Cisco Unity voicemail, Cisco 7940 series phones, & IP-Telephony IVR’s

Education

Master of Business Administration July 2017 – December 2018

Keller Graduate School of Management

GPA 3.73 Cum Laude Graduate

Concentration studies in business intelligence and analytics management.

Bachelor’s Degree in Network & Communications Management September 2001 – April 2005

DeVry University

GPA 3.53 Cum Laude Graduate (Dean’s List)

Project Management Coursework completed

Certifications

CISSP (Test date April 2019)

MCP, MCTS (Windows Server Datacenter 2012)

CCNA-Security, CCNA, CCENT

CNSS (Infosec)

ICCS-ININ, (VoIP) Interactive Intelligence Contact Center Solution 2015

Community Activities/ Volunteer

Asian Community Development Center (ACDC) October 2016

Network assessment and enhancement solution recommendations

Mentored apprentice technicians on network installations

Cultural Diversity Foundation May 2016

Computer lab assessment and wireless buildout recommendations

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