Customer Service Administrative Assistant

JOSE R. CASULA

**** ******** ******, *** ***** BROOKLYN, NEW YORK, 11226 718-***-**** (H) 1-971-***-****(C) OBJECTIVE/SUMMARY

A highly experienced digital imaging professional with comprehensive technical and customer service skills, seeking a position as a senior scanning operator in a challenging and rewarding environment that will provide further growth, development and opportunity.

EXPERIENCE

06/2000 – Present Williams Lea corporate information solutions – New York, NY Electronic Print/Imaging Specialist

3 4 Lead Digital Operator, specializing in Investment Banking operations 3 4 Responsible for the production and output of all reprographics (printing/imaging) projects 3 4 Proficient in multiple types of imaging hardware, including:

Xerox and Canon high speed scanning devices

Flatbed desktop scanning equipment

Oversize (blueprint format) scanning

3 4 Proficient in multiple types of imaging software, including:

IPRO Copy+ litigation scanning software

FoxPro imaging/scanning software

Kofax document capture software

Optical Character Recognition (OCR) scanning

3 4 Convert native documents to PDF and TIFF file formats 3 4 Scan and burn DVD/CDs

3 4 Perform general office duties and routine administrative tasks 3 4 Perform 1st level maintenance support of all equipment 3 4 Managed equipment manufacturers 2nd level break/fix service support 3 4 Assumed the responsibilities of the Manger during vacations and absences 3 4 Negotiate time with clients to ensure the successful completion of their projects 3 4 Managed the day-to-day activities of employee cross training programs 3 4 Supervised up to eight people

3 4 Project Manager for select banking client portfolios 06/1998 – 06/2000 Empire Insurance Group – Brooklyn, NY Administrative Assistant

3 4 Managed the day to day activities of the print shop 3 4 Provided administrative support to the Mailroom 3 4 Promoted several times during my tenure

3 4 Performed daily repairs on the buildings infrastructure 3 4 Certified duplication specialist

10/1997 – 05/1998 Attorney’s Duplicators Company – New York, NY Digital Operator

3 4 Perform general office duties and routine administrative tasks 3 4 Served as a digital operator

3 4 Executed package delivery and retrieval

01/1996 – 09/1997 Metro Copy & Duplicating – New York, NY Digital Operator

3 4 Served as a Digital Operator

3 4 Provided resolutions for customer inquiries

EDUCATION:

Franklin K Lane High School, Queens, NY

Major: Law program

SKILLS:

Operating Systems Microsoft Windows, Microsoft Office specializing in Word, Excel, PowerPoint and Explorer. Various proprietary Williams Lea systems including Symphony (production tracking), Ultipro

(human resources management) and Kronos (time keeping and attendance) Equipment/Misc. XEROX: WCP 265/275, DC252/240, DT 135/3535 and many more OCE machines, Canon Machines, Oversize scanning/printing, Fiery, Bates labeling and electronic endorsement and coding, Binding, Electronic faxing, Mail/distribution process Bilingual: Written and Spoken Spanish

References furnished upon request

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