Customer Service Data Entry

*** ******* ****** • PORT SULPHUR, LA *****

PHONE 504-***-**** • E-MAIL ************@*****.***

KRASHAUNDA DAVIS

PROFESSIONAL PROFILE

Highly organized analytical professional with superior goal setting, decision-making, and problem solving skills. Solid reputation for having positive impact on both internal and external support and overall productivity. Keeps pace with changes in various industries and evolving needs. Strong ability to identify, develop and sustain a network of people and other resources for tasks. Able to execute strategic initiatives in a methodical approach.

PROFESSIONAL EXPERIENCE

2017 - Present Pallaron/HCA Healthcare

Patient Registrar/Authorization Specialist

Provide exemplary Customer Service

Verify all insurance and obtain pre-certification/authorization

Assign Insurance Plans (IPlans) accurately

Verify insurance benefits and determines pre-certification/authorization status via on- line or other resources for Chemo regiments and procedures.

Provide information when necessary or forwarding relevant documents while working with Physician offices and other departments.

Process patient charts according to paperwork flow needs and established productivity standards.

2009 -2017 Walgreens

Photo Specialist/Cashier

Provider extraordinary customer service

Maintain and restock inventory

Process Cash Transactions

Photofinishing

Operation photo lab equipment

2009 - 2011 Total Community Action

Phone Bank Operator/Office Assistant

Answer phones and transfer to the appropriate staff member

Handle data entry, copying and filing

Prepare outgoing mail for distribution

Maintain office filing and storage systems

EDUCATION

2014 - 2016 Blue Cliff College Metairie, LA

Diploma of Massage Therapy

CERTIFICATIONS

Licensed/Certified Massage Therapist

Certified Customer Service Specialist

Certified Photo Specialist

ADDITIONAL SKILLS & COMPETENCIES

Microsoft Word

PowerPoint

Excel

Access

Meditech

Adobe

ECW

Outlook

Mosaiq

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