Manager Sales
Resume:
Shannon Wilson
Charleston, WV *5312
ac76mb@r.postjobfree.com
Objective
To apply my operations training, sales knowledge, and human resources skills to a leading company in order to assist in increased revenue, productive staffing, and overall improvement.
Qualifications
Operations, Merchandising, and Human Resources Manager - Kroger
CLUB Membership Manager – Cabela’s
Customer Solutions Manager – Best Buy
Sales Manager – Dicks Sporting Goods
Store Manager – The Wet-Seal Inc
Assistant Store Manager – Wal-Mart Stores Inc
Professional Highlights
Operations, Merchandising, and Human Resources Manager - Kroger
Writing realistic and achievable budgets for a small Kroger retail store in Smithers, WV
Hiring the right people for the job in the store which has demands such as stocking, Great Customer Service, maintaining cash control, and preventing accidents while working
Training in new Policies as well as ensuring ones that are in place are being trained out to new staff and monitored daily
Developing people by Teaching By Example, many new people do not always understand what you mean by plainly stating what the job is, some need additional training by working with them side by side
Stand in as Store Manager daily as this retail store is a 2 Manager unit
Holding people accountable when the required operations of a given department are not being adhered
Analyzing monthly and weekly store Shrink information and using this to identify area of possible loss – in turn work with the Departments that are effected by those findings
CLUB Membership Manager – Cabela’s
Grand Opened the store in Charleston, WV – developing and training of all new outfitters in the store on the Cabela’s CLUB Visa and the benefits that the card offers to the customer and how it better assists in the company’s profitability
Trained staff who worked in direct correlation with the issuing of the Visa on compliance and Visa/PCI Standards.
Maintained highest integrity when dealing with customer vital information such as Social Security Numbers and income.
Engaged customers upon entering the store and out on the sale floor promoting the Visa to them while maintaining honest and following UDAAP protocols.
Offered assistance to other stores being part of the Cabela’s Pro Team to instill smooth training of the new employees and keeping the rush of Grand Opening controllable
Played an active role in developing employees to move to the next step to gain advancement in the company
Acted as CLUB Membership Manager and Customer Engagement Manager
Provided disciplinary action and coaching as needed to employees throughout the store
Developed fun and exciting contest throughout the store to re-engage
Established a store set with unachievable goals on approvals for the Visa to still being a top 5 in the company on controllable metrics
Assisted with other areas of the store when help was needed
Customer Solutions Manager – Best Buy
Grand Opened the of store in Charleston, WV – developing new employees from ground up with a culture that was unknown in the area
Motivated staff to focus on selling the brand statement by listening to customer want’s and concerns to come up with an end to end solution
Trained on relationship selling using experience worksheets to come to a mutual agreement with the customer based on their wants or concerns
Provided coaching each day on strategies that are driven by the company to move them in the right direction
Empowered employees to move and grow within the company to get them to their future goal
Led Monthly All Store Meetings to cover new strategies for each department
Performance managed employees, ensuring clear understanding of expectations in their role
Built a customer involved sales culture
Had 3 Sales Supervisors who reported directly to me for their expectations as well as what they are to be working toward.
Responsible for building a business rhythm that will ensure the growth in failing areas of the store and flowing this down to the Sales Supervisors for implementation on the floor
Worked with corporate and District staff to ensure successful grand opening of first Best Buy Connected Store in the country from the ground up that was not a remodel.
Sales Manager – Dicks Sporting Goods
Responsible for daily business working within the Operations and freight flow side of business
Maintained highest level of expectations and follow through for execution of shrink – Store being at Red level of shrink (1.20) before my arrival to the position to a .35 shrink sitting us at a Green level
Responsible for maintaining the stock in the Lodge Department as well as ensuring that all documents were maintained correctly.
Performed daily 4473 checks to ensure that the paperwork was done correctly and filed accordingly.
Developed schedules to meet the business needs for the Front End and Freight Flow team
Ensured proper maintenance of merchandising standards
Maintained cash flow as well as the Cash Office within the store by training then qualifying staff working in cash flow positions
Ensured compliance in Safety, Loss Prevention, and Firearms
Store Manager – Wet Seal
Responsible for daily store operations
Set schedules accordingly for the success of the business day and keeping within payroll guidelines
Oversaw interviews and hiring of the staff for the store with the set guideline for expectations
Opening and closing of the store with cash controls and safety in mind
Inventory control – processing all incoming shipment within a timely manner for the business day and ensuring that all inventory is accounted for
Holiday business control with extended hours as well as increased traffic in the store
Taught classes with supplemental training to management staff as well as sales associate staff
Ensured compliance with Loss Prevention Controls – potential theft internal and external, cash overage/shortage, inventory shipment
Handled development of all team members on new procedures to ensure easy transition
Took a previously underperforming store to a rating of above standard and part of the top 10 in the region – achieved by developing new selling techniques and training for all members to get increased sales within the store and ensuring all customers’ needs were met in a timely and efficient manner
Monthly floor changes made according to company guidelines
Home/Hardlines Assistant Manager – Wal-Mart
Maintained proper levels of inventory
Led training and development of all New and Potential Department Manager to ensure that they have all the information needed to keep in stock in their department as well as the training and development of all new associates in the company to get the most out of each of the people there
Taught classes with supplemental training to associates on the Customer Inventory Flow Process in order to impact the sales in the store for the positive in large group classes with the assurance that if more help is needed that I can train one-on-one
Monitored seasonal merchandise sell through to make sure that we are achieving the most out of profit with the merchandise we have available to the customer
Created suggestive selling displays with the merchandise in the department or season that is not meeting potential
Worked with other management in the store to control accident cost by training associates of proper procedure for working merchandise in during normal business hours as well as adding incentive for those areas and associates who go above and beyond to prevent accidents from happening
Reviewed a monthly Purchase Recap Report with Department Managers to show them the areas of opportunity for their department and provided positive feedback when it is noticed that there has been a great achievement in a previous opportunistic area
Monitored the use of Payroll and identified potential areas of opportunity such as overstaffing and associates not working their schedule
Managed interviews to ensure we were hiring the correct people for the position to cut back on turnover
Front End Assistant Manager – Wal-Mart
Completed audits on registers to help maintain the integrity of the associate operating the register
Completed paperwork each day to monitor the department with the highest potential for shrink, hand keyed items, and price over-rides.
Provided initial training to all new cashiers then monitored through the use of daily paperwork to ensure staff was applying their training properly
Reviewed all cash shortages/overages with the assistance of Asset Protection
Involved with the proper control of Compliance and Regulatory issues at the store such as Alcohol and Tobacco Compliance and Fish and Game Compliance
Maintained paperwork for Patriot Act Compliance for use by associates and retention of by the company. Delivered training to all associates for possible involvement in a Patriot Act transaction on a one-by-one basis
Education
Junipero Serra High School - High School Diploma - San Diego, CA
Wal-Mart Management Training - Buena Park, CA
Relevant Experience
Kroger – 05/2014 - current
Cabela’s CLUB Visa – 05/2012 – 05/2014
Best Buy 09/2010 – 05/2012
Dick’s Sporting Goods 10/2008 – 09/2010
The Wet-Seal Inc. 10/2007-10/2008
Wal-Mart Store Inc. 06/2000-05/2007
References
Patricia Saidi
Business Owner - Patty’s Precious Poodles
Professional Reference
Chris Looney
Supervisor – Heiner’s
Professional Reference
Erica Parker
Employee – Kroger
Professional Reference
Lindsey Hudson
Employee – Kroger
Professional Reference
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