Manager Sales

Location:

Charleston, WV

Salary:

$45,000

Posted:

January 11, 2019

Contact this candidate

Resume:

Shannon Wilson

*** **** **** **

Charleston, WV *5312

714-***-****

*******@*****.***

Objective

To apply my operations training, sales knowledge, and human resources skills to a leading company in order to assist in increased revenue, productive staffing, and overall improvement.

Qualifications

Operations, Merchandising, and Human Resources Manager - Kroger

CLUB Membership Manager – Cabela’s

Customer Solutions Manager – Best Buy

Sales Manager – Dicks Sporting Goods

Store Manager – The Wet-Seal Inc

Assistant Store Manager – Wal-Mart Stores Inc

Professional Highlights

Operations, Merchandising, and Human Resources Manager - Kroger

Writing realistic and achievable budgets for a small Kroger retail store in Smithers, WV

Hiring the right people for the job in the store which has demands such as stocking, Great Customer Service, maintaining cash control, and preventing accidents while working

Training in new Policies as well as ensuring ones that are in place are being trained out to new staff and monitored daily

Developing people by Teaching By Example, many new people do not always understand what you mean by plainly stating what the job is, some need additional training by working with them side by side

Stand in as Store Manager daily as this retail store is a 2 Manager unit

Holding people accountable when the required operations of a given department are not being adhered

Analyzing monthly and weekly store Shrink information and using this to identify area of possible loss – in turn work with the Departments that are effected by those findings

CLUB Membership Manager – Cabela’s

Grand Opened the store in Charleston, WV – developing and training of all new outfitters in the store on the Cabela’s CLUB Visa and the benefits that the card offers to the customer and how it better assists in the company’s profitability

Trained staff who worked in direct correlation with the issuing of the Visa on compliance and Visa/PCI Standards.

Maintained highest integrity when dealing with customer vital information such as Social Security Numbers and income.

Engaged customers upon entering the store and out on the sale floor promoting the Visa to them while maintaining honest and following UDAAP protocols.

Offered assistance to other stores being part of the Cabela’s Pro Team to instill smooth training of the new employees and keeping the rush of Grand Opening controllable

Played an active role in developing employees to move to the next step to gain advancement in the company

Acted as CLUB Membership Manager and Customer Engagement Manager

Provided disciplinary action and coaching as needed to employees throughout the store

Developed fun and exciting contest throughout the store to re-engage

Established a store set with unachievable goals on approvals for the Visa to still being a top 5 in the company on controllable metrics

Assisted with other areas of the store when help was needed

Customer Solutions Manager – Best Buy

Grand Opened the of store in Charleston, WV – developing new employees from ground up with a culture that was unknown in the area

Motivated staff to focus on selling the brand statement by listening to customer want’s and concerns to come up with an end to end solution

Trained on relationship selling using experience worksheets to come to a mutual agreement with the customer based on their wants or concerns

Provided coaching each day on strategies that are driven by the company to move them in the right direction

Empowered employees to move and grow within the company to get them to their future goal

Led Monthly All Store Meetings to cover new strategies for each department

Performance managed employees, ensuring clear understanding of expectations in their role

Built a customer involved sales culture

Had 3 Sales Supervisors who reported directly to me for their expectations as well as what they are to be working toward.

Responsible for building a business rhythm that will ensure the growth in failing areas of the store and flowing this down to the Sales Supervisors for implementation on the floor

Worked with corporate and District staff to ensure successful grand opening of first Best Buy Connected Store in the country from the ground up that was not a remodel.

Sales Manager – Dicks Sporting Goods

Responsible for daily business working within the Operations and freight flow side of business

Maintained highest level of expectations and follow through for execution of shrink – Store being at Red level of shrink (1.20) before my arrival to the position to a .35 shrink sitting us at a Green level

Responsible for maintaining the stock in the Lodge Department as well as ensuring that all documents were maintained correctly.

Performed daily 4473 checks to ensure that the paperwork was done correctly and filed accordingly.

Developed schedules to meet the business needs for the Front End and Freight Flow team

Ensured proper maintenance of merchandising standards

Maintained cash flow as well as the Cash Office within the store by training then qualifying staff working in cash flow positions

Ensured compliance in Safety, Loss Prevention, and Firearms

Store Manager – Wet Seal

Responsible for daily store operations

Set schedules accordingly for the success of the business day and keeping within payroll guidelines

Oversaw interviews and hiring of the staff for the store with the set guideline for expectations

Opening and closing of the store with cash controls and safety in mind

Inventory control – processing all incoming shipment within a timely manner for the business day and ensuring that all inventory is accounted for

Holiday business control with extended hours as well as increased traffic in the store

Taught classes with supplemental training to management staff as well as sales associate staff

Ensured compliance with Loss Prevention Controls – potential theft internal and external, cash overage/shortage, inventory shipment

Handled development of all team members on new procedures to ensure easy transition

Took a previously underperforming store to a rating of above standard and part of the top 10 in the region – achieved by developing new selling techniques and training for all members to get increased sales within the store and ensuring all customers’ needs were met in a timely and efficient manner

Monthly floor changes made according to company guidelines

Home/Hardlines Assistant Manager – Wal-Mart

Maintained proper levels of inventory

Led training and development of all New and Potential Department Manager to ensure that they have all the information needed to keep in stock in their department as well as the training and development of all new associates in the company to get the most out of each of the people there

Taught classes with supplemental training to associates on the Customer Inventory Flow Process in order to impact the sales in the store for the positive in large group classes with the assurance that if more help is needed that I can train one-on-one

Monitored seasonal merchandise sell through to make sure that we are achieving the most out of profit with the merchandise we have available to the customer

Created suggestive selling displays with the merchandise in the department or season that is not meeting potential

Worked with other management in the store to control accident cost by training associates of proper procedure for working merchandise in during normal business hours as well as adding incentive for those areas and associates who go above and beyond to prevent accidents from happening

Reviewed a monthly Purchase Recap Report with Department Managers to show them the areas of opportunity for their department and provided positive feedback when it is noticed that there has been a great achievement in a previous opportunistic area

Monitored the use of Payroll and identified potential areas of opportunity such as overstaffing and associates not working their schedule

Managed interviews to ensure we were hiring the correct people for the position to cut back on turnover

Front End Assistant Manager – Wal-Mart

Completed audits on registers to help maintain the integrity of the associate operating the register

Completed paperwork each day to monitor the department with the highest potential for shrink, hand keyed items, and price over-rides.

Provided initial training to all new cashiers then monitored through the use of daily paperwork to ensure staff was applying their training properly

Reviewed all cash shortages/overages with the assistance of Asset Protection

Involved with the proper control of Compliance and Regulatory issues at the store such as Alcohol and Tobacco Compliance and Fish and Game Compliance

Maintained paperwork for Patriot Act Compliance for use by associates and retention of by the company. Delivered training to all associates for possible involvement in a Patriot Act transaction on a one-by-one basis

Education

Junipero Serra High School - High School Diploma - San Diego, CA

Wal-Mart Management Training - Buena Park, CA

Relevant Experience

Kroger – 05/2014 - current

Cabela’s CLUB Visa – 05/2012 – 05/2014

Best Buy 09/2010 – 05/2012

Dick’s Sporting Goods 10/2008 – 09/2010

The Wet-Seal Inc. 10/2007-10/2008

Wal-Mart Store Inc. 06/2000-05/2007

References

Patricia Saidi