Administrative Assistant Customer Service

Lisa Angello

****.*******@*****.***

**** **** ***** *****, **** Richey, FL 34668

Mobile: 813-***-****

PROFESSIONAL SUMMARY

An accomplished Senior Administrative Assistant with extensive experience and knowledge within the health care insurance industry. Very personable and service oriented. Energetic professional with a positive can-do attitude. Proficient with many technical administrative support tools, including the MS Office Suite. Highly responsive, customer service focused. Very organized with a track record of consistently achieving high quality and excellent performance results.

Excellent time management skills

Proficient in MS Word, PowerPoint, Excel, Outlook

Strong interpersonal skills

Always represent the team in a professional manner

Excellent verbal and written communication skills

Exceptional problem solver

Highly diplomatic and respectful

Confidential and trusted

PROFESSIONAL EXPERIENCE

March 2015 – November 2018

Sr. Administrative Assistant - UnitedHealthcare

Handled all of the administrative support functions for the Enrollment and Billing teams consisting of over 120 employees. Created PowerPoint presentations for executive-level visits, created and updated Business Continuity Plans for the site and the Enrollment and Billing functions. Responsible for coordinating building upgrades and build-outs for the site. Coordinated issue resolution activities for the Site Director in his absence. Created and maintained expense and staffing trackers, maintained operational SharePoints, completed operational performance reports, and served as Fire Marshall for the north side of the site. Selected to lead the Employee engagement Committee (which contributed to significant improvement in Vital Signs Survey results). Handled all BSL (Business Segment Liaison) activities for the Oldsmar, Florida office. Handled all supply orders for the E&I division for Oldsmar, including onsite and telecommuting employees. Coordinated all visits to the Oldsmar office including logistics and food.

May 2013 – March 2015

Sr. Administrative Assistant – UnitedHealthcare International

In charge of booking travel (International and Domestic) through Concur while making sure visas were up-to-date for all travelers. Created and processed expense reports for global travelers. Booked appointments, and coordinated calendars and schedules for several different leaders. Ordered supplies through Ariba. Coordinated all International visitors to Tampa including logistics and food for meetings, and created PowerPoint presentations for the visits. BSL duties performed and also mentored new BSLs.

March 2003 – April 2013

Sr. Administrative Assistant – Aetna international

In charge of booking travel (International and Domestic) through Concur while making sure all visas were up-to-date for all travelers. Created and processed expense reports all travellers. Booked appointments, and coordinated calendars and schedules for several different leaders. Ordered supplies through Ariba.

October 1982 – March 2003

Aetna, Inc.

Various positions.

EDUCATION

Attended 1980

University of South Florida

Earned credits toward Business degree

Graduated March 1979

Dunedin High School

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