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Project Manager Customer Service

Haysville, Kansas, United States
January 11, 2019

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Eric Evans

*** *. **** **. *.

Haysville, KS ****0


Foreman/Project Manager/Estimator

An accomplished Foreman/Estimator/Project Manager in the construction and Restoration field; with more than 10 years of experience in Management, Warehouse, Marketing and Customer Service. Proficient in all areas relating to construction. Background knowledge in restoration and waterproofing with emphasis in Air barrier and caulking. Knowledge of blue prints and all aspects of structural reinforcements.


Project Manager and Estimator

QSI Inc. - Colwich, KS - September 2016 to Present

Worked as a project manager and estimator for facilities.

Managed all aspects of Commercial and Residential Construction

Estimated all projects for the East Coast Team

Managed and maintained all their needs and inventory

worked closely with the G.C. Engineers and Architects.

Worked on a day to day with the owners of said properties.

Foreman/Project Manager/Estimator

Restoration and Waterproofing - Wichita, KS - September 2011 to August 2016

• Project Managing and Estimation.

• Supervised day to day operations in the field, managing job sites and crews.

• Ran blueprints by general contractors to make sure that all requirements are being met in a timely manner.

• All previously listed skills and abilities.

• Oversaw all safety regulation with OSHA were completed.

• Handled all scheduling for subcontractors for jobsites, recorded and implemented all punch lists to be


Business Analyst/ Project Manager

Sprint - Lenexa, KS - October 2005 to September 2011

• Analyze and Document System and Process Requirements

• Gathered requirements for project management plans, test scripts and plans, process work flow diagrams,

and gap analysis reports

• Provided technical support for clients and users.

• Provided all support for Sprint's Mainframe and Software applications.

• Communicate and Coordinate varies Projects for the Esc IT support team.

• Documented and established Sarbanes Oxley guidelines for the IT Department.

First Lieutenant

United States Marine Corp - 1997 to 2009

Trainer, Great Plains Communications

United States Marine Corp - Wichita, KS - August 1997 to March 1999

• Communicate effectively with Clients on cost estimates, man-hour estimates and implementation schedules.

Deployed team members to national sites for project construction.

• Identify and Document System and Process Requirements.

• Lead and Coordinate Team through Project Life Cycle.

• Gathered requirements for project management plans, test scripts and plans, process work flow diagrams,

and gap analysis reports. Implemented solutions that included system design, user support manuals, and

training sessions.

• Documented Great Plains Communications Network Security Policy. Compiled requirements and developed

best practice agreements with respect to network security, network communications, and network


• Provided technical support for department of 20 employees. Conducted software training classes, converted

departmental database for Microsoft Access environment to SQL Server and developed user manuals.

Department Team Lead

National Auto Cellular - Wichita, KS - 1993 to 1997

• Assisted SBC with the Implementation of a corporate standard document management and information

lifecycle management environment. Participated in all phases of the project like cycle and created the

supporting documentation for each. Led Project teams to develop and document project implementation

processes for enterprise-wide rollout.

• Led a team for the corporate-wide rollout of Global Scheduling Systems conference calling reservation


• Coordinated end-user training and corporate communications and worked closely with the system

administrators to ensure the application met the business requirements of the organization.

• Examined current business processes in the Nation Auto Cellular Call Center. Gathered requirements for

necessary Call Center improvements and areas that required automation. Documented new processes and

assisted with developing and implementing enhancements that resulted in a more efficient call center.


Certification in Technical Writing

Johnson County Community College


Bachelors in Business and Marketing

Baker University


Associates of Construction Science

Baker University



• Spot Coating

• Removing and Replacing Terra Cotta and Masonry Units

• Tucking Pointing

• Brick and Clay Tile Repair

• Joint Repair

• Air Barrier

• Concrete Restoration

• Stone Restoration and Cleaning

• New Cast Stone

• Installation of CDD Fluid Waterproofing System

• Split Slab Deck Waterproofing

• Joint Sealants and Expansion Control

• Below Grade Waterproofing

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