Customer Service Mental Health

Aruna Kambang Limbu

571-***-****)● *******@*****.*** ●Centreville VA. 20121

PROFESSIONAL SUMMARY

I am able to adapt well to new environments and learn new processes quickly to achieve outstanding results. Strong ability to multi-task and prioritise, and able to organise. Knowledge of applicable financial and accounting statutes and regulations. Possessing excellent communication skills and having the ability to communicate professionally with clients and colleagues on detailed financial issues. Fluent in English and Nepali, seeking a new challenging role in which will utilise existing skills.

KEY SKILLS

Finance and Accounting:

oPrepare, review and analyze financial reports

oFinancial analysis

oReporting on P&L

oCoding and entering journal entries

oPosted to the general ledger

oAccount reconciliation/ process recevable, bank reconcialation,

Customer service:

oStrong record of increasing customer satisfaction

oStrong attention to detail

oProactively research and solve vendor issues

Language skills: English, Hindi and Nepali

Computer and software skills: Microsoft Office (Word, Excel, Outlook, PowerPoint) very strong with MS Excel; Pivot table, V-Lookups, H-Lookups

EDUCATION

Bachelors, Business Management (Finance) August 2018

University of the District of Columbia, Washington, DC

Associates Degree, Business Technology

University of the District of Columbia, Washington, DC 2014 - 2016

Bachelor’s in business studies (Accounting) 2005 - 2008

Tribhuwan University, Nepal

Associates Degree in Business Studies 2003 – 2005

Tribhuwan University, Nepal

EXPERIENCE

Assistant Teacher, Kinder Care Learning Center- Arlington, Virginia 2015 – 2016

Assisted teacher in performing specific duties as assigned or undertaking specialize task

Created student engagement by conducting learning exercise with small group of students

Helped plan daily and long - range lessons and classroom activities

Indique Restaurant, Washington DC. 2009 – 2014

Five years’ experience in meeting customers’ need

Committed to full service dining experience

Turned tables efficiently and profitably

Seven Eleven (Leading Cashier) 2009 – 2010

Take money in the form of cash, debit and credit card transactions

Operated cash register and completed end of shift cash audits

Ensuring guest satisfaction at the service desk.

PROFESSIONAL DEVELOPMENT & VOUNTEER EXPERIENCE

Annual Citizens Diplomat Conference, University of the District of Columbia, Washington, DC

Conference regarding the right and responsibility to help shape U.S. foreign relation.

The National Society of Collegiate Scholars (nscs.org) Conference, University of the District of Columbia, Washington, DC

Recognized academic achievement and attended workshops to develop leadership skills.

National Alliance on Mental Illness (NAMI) Conference, Volunteer, Washington, DC

Assisted with the organization of conference for the mental health community.

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