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Manager Service

Birmingham, England, United Kingdom
January 11, 2019

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CV *

Curriculum vitae Abu Kamara ** Windermere Road Handsworth Birmingham B21 9RQ 079********/012*-*******

I am a hard working and reliable individual who has established through past experience that I can work well within a team as well as fully confident working. I am a fast learner and always enjoy taking on new challenges. I have ability to work on my own without supervision. I have a good relationship with services users. I am non-judgemental and impartial to services users. I am always punctual at work. I have respects for people. I value people and accept them as a unique individual. I accept people, and their views, opinion and beliefs. I nurturing and caring for people, and being conscious of their needs. Currently looking for a position within your organisation as a care home manager where I can expand my skills and experience, I am available for work immediately.

Employment History

March -2015- 2015 May Let’s Talk- Psychological Assessment-in psychological wellbeing practitioner-iaptus- This was an assessment I completed it in two months as the job was 2 months locum contract. I took important information about the clients and the psychological difficulties they were experiencing. I maintained client confidentiality at all times. Keeping accurate records and referred clients to suitable therapist. I ensured that data protection was adhered to within company standards, policies and procedures. Adhering to BACP codes of practice and conduct and keeping updated with any changes to policies and procedures.

Working as a psychological assessor in IAPTUS

Check patient: Verify with the patient: name, what name the patient prefers, DOB, address, telephone number, G.P., armed forces ect.

Introduction: introduce yourself to the client and explain the service and its purpose. Reiterate confidentiality and the importance of risk behaviour. Consent issues.

Assessment: ask the client what the current problem is, past diagnosis and treatment. Explore, eating, sleeping, alcohol and drug intake

Risk behaviour: to self and others. Safeguarding issues.

Questionnaires: PHQ9, GAD7ect. Discuss outcomes.

Treatment options: What is the patient cluster? Primary/secondary care? Risk? stress control, CBT, counselling ect. Check availability of allocated places

Information: give leaflet to client.

Closing: phone number for the crisis team or other services. Check feedback

April 2014-2015 February - The Firs- Home Manager-31 Springfield Street, Ladywood, Birmingham, B18 7AU

Telephone: 012*-***-****, Fax: 012*-*******- referee. This was also a managerial position I completed in the date above. The service users were predominantly learning disabilities, autistic spectrum disorders, challenging behaviour, Down syndrome, hearing impairment, profound and multiple learning disabilities. My tasks include: collecting general information plus demographics; I assessed individual needs, budget their finances, I considered their nutrition and diet; I considered their communication methods; medication, activities like taken them to day centres and other significant tasks. Having collected above details then I decide how staff will work with the service users to achieve each goal.

May 2012- 2014 February-Voyage Nursing Home manager- 836 Walsall Road Great Barr Birmingham B41 1EY Telephone 012*-*******/3580412-This was managerial position I completed within 24 months due to pursuing master degree. The service users were mainly elderly people. My duties include: Admission- I gathered an important information from general practitioner including significant other people such as family/friends and social workers; demographics- I collected data from service users including date of birth, gender, country, full name, ethnicity, home address, postal code, telephone, client education, employment, next of kin, major life events and so on; mental health diagnosis- I found out if there was any loss of cognitive functioning such as dementia or cerebrovascular accident/stroke; communication methods- I found out if the service users had abilities or disabilities in relation to speech, hearing and sight difficulties; personal care needs-I established individual preferences of how the services users wished to be cared for, for instance, frequent bathing, hairdressing, toiletries and so on and so forth; mobility- I Identified the strengths and shortfalls of the service user’s mobility needs, either they prefer to be mobile by using walking stick, zimmer frame, wheelchair or hoist; medical needs- I detailed the service users medications on their files and kept in the right place; income- I considered the service users current income and how it was managed in the light of his or her lifestyle and spending priorities; nutrition and diet- the service users food were assessed and screened to know what they eat and what they do not eat and those on diet were made known and also considered how they will be fed for those who have chewing difficulties; cultural and faith needs- the service users cultural and religious needs were considered; activities- the service users hobbies and interests were incorporated including the general exercise which was paramount to every service users; death and dying- implicit and explicit, how they will like the staff to carry out his or her specific wishes and requirements, whether cultural or personal, with regard to s/he is to be cared for as death approaches and immediately thereafter was documented, privacy and dignity- all residents had absolute right to dignity and privacy. Having covered all these areas then I decide how service users will be helped to live under my management.

July 2010-2011 August- Telephone Counsellor- This was an improving Access to psychological therapies (IAPT) role where I completed within 12 months I was doing telephone counselling advising and counselling clients who have been referred to the providers from doctors and other charity organisations. Ensuring that I maintained client confidentiality at all times. Keeping accurate records and reports on all clients, ensuring data protection was adhered to within company standards, policies and procedures. Adhering to BACP code of practice and conduct; keeping updated with any changes to policies and procedures.


Arranging staff rotas

Monitoring staff

Building a small team

Effective records keeping

Managing budget economically

Managing risks

Planning, organising, staffing, controlling, directing and making decisions

Formulating personal care plan for each individual

Assess individual needs

Putting proper safety regulation and various Acts in place

Making sure the service users achieve unconditional care

Making sure the environment is frequently checked

Be accountable for the service users care

Providing information and counselling support to service users and their families


Making sure the service users care reflects on their care plan

Ability to integrate mental health care model and social care model of health to manage dementia

In depth knowledge of psychological and mental health care assessments

In depth understanding of dementia and the various types of neurodegenerative disorders


•Excellent computer skills- fully conversant with Microsoft using word

•Good communication skills and an experienced report writing

•Excellent in time management

• Have a good rapport with client

• Have empathy and understanding for client

•Non- judgemental and impartial to clients

Consideration of ethical principles and theories

Consideration of principles of safeguarding

Marketing the organisation

Planning strategically

Implementation- by converting planning, goals and objectives into actions

Motivating staff

Able to spot critical issues

Ability to fill all occupancies

In depth knowledge of making risk assessment

Ability to combine the skills of a repertoire of social and health profession


Very good at organisational change management

Staff management

Policy implementation

Business strategy

My philosophy is- achieving outstanding care is possible

Have very strong expectations and standards

I will promote anti-discriminatory practice

I will maintain confidentiality of information

I will provide an individuals from abuse

I will provide an individualised care

I will provide an effective communication and rapports

Education and training

2015-2015 NVQ Health and Social Care Level 4/Diploma UKDLP and passed with distinction

2012-2014 Postgraduate Diploma in Health Research (mental health phd) University of Lancaster

2008-2011 Masters in integrative counselling & psychotherapy Birmingham City University

2004- 2008 BSc in Health Studies Birmingham City University


I enjoy reading and watching football.

Covering letter

Dear Sir/Madam,

I am writing to confirm my interest in being shortlisted for the role of Care Home Manager. As a manager in your establishment I shall be responsible for day-to-day running of the home and support the team to achieve our goals. I will oversee all activities within the home, and make sure the quality of the services and care provided meets the National minimum standards of the home and beyond. As a manager I will be responsible for everything that happens in the home. As you can see my background, I have worked in the care environment in the past. I have worked with supervisors and managers and acquired significant skills in health and social care roles.

When selecting a candidate for a post, it is required to consider a candidate with excellent communication skills. Consider a candidate with the ability to deal with staff and clients situations of excessive stress. Consider an applicant who is able to collect the important information about a client and about the difficulties he or she is experiencing and be able to manage the situations. Consider a candidate who is very good at problem solving, able to deal with issues promptly, good communicators at all levels; consider a candidate who has an ability to build effective working rapports with residents, their families, staff and other professionals; Consider a candidate who can apply the principles of evidence-based practice in health care settings, I will provide the right services that have been demonstrated to work for each patient’s needs. Consider an applicant who will be able to plan how to implement the findings of research to improve health care. Consider an applicant who will be able to provide a clear rationale for the care he will be given to the service users. Consider a candidate who will be able to tell the service users why an intervention is required and able to provide a clear rationale.

There are many reasons inspired me to apply for this position. Through the life of my working in nursing homes, I have noticed abuses going on in work places. As a manager I will design abuse free policy in my working settings. I will instruct the carers to treat the service users with full respect and dignity according to Department of Health 2009.There should be no discrimination under my care from both workers and service users. It is criminal offence to discriminate against individual under the Human Right Act 2010, each and everyone should be treated equally. As a manager my responsibilities will include formulating personalised care plan for each individual; assess individuals’ needs; implementation- I will convert planning, goals, and objectives into action through administrative structure, management activities, policies, procedures, regulations, and organizational actions of new programs; evaluation- is where the manager will assess the activity against the values and goals.

Ability to establish and maintain effective communication with service users- Poor communication can affect treatment outcomes and failure to elicit significant information can cause inaccurate treatment, including client physical and psychological needs .As a care manager, it is my role to listen to the users, staff and family members attentively and clarify what they are saying. Notes will be taken and appropriate measures will be taken.

As a manager I will be responsible for arranging staff rotas, ensuring adequate numbers of staff are employed and all staff shifts are covered, managing staff holidays and sickness levels. As a manager I will support staff to receive appropriate training, professional development, supervision and appraisal.

Monitoring staff- I will make sure that neophyte staff will be allocated to staff mentor. This is going be a senior member of staff who will responsible for helping me in the induction of the new member of staff. Consider a manager who will make sure that residents are registered with a general practitioner (GP). Consider a candidate who understands of the medical disorders affecting service users.

Building a modicum team- as a manager I will build a small leadership team. It may comprise of supervisory obligations for practitioner (key-workers) including other specific areas of duties like catering, cleaning or medications.

Effective Record Keeping-Record keeping is an integral part of professional practice and it is a tool to support care practice .Failure to record information accurately in Health record have serious consequences for service users .Failure to record information may result in reducing quality care and result to litigation. Good record keeping enhances to protect the welfare of service users by promoting good treatment, to meet legal requirement, to protect self in legal situation, to support clinical audit and help the care manager to evaluate her objectives. Record keeping will be one of my tasks.

As a manager I will be able to manage a budget economically and keep records and have ability to negotiate and manage a budget well. Managing budget, I will apply cost benefit, cost effective and cost utility analyses concepts into practise.

As a manager I will support residents with their personal financial arrangements maintain confidentiality of all information, and that any financial transaction is recorded and treated with the utmost honesty.

Ethics must be taken into account when working in Health care settings as a manager. It is very imperative to understand the most precious ethical theories and lovely ethical principles in Health care treatment in case a dilemma may arise. The ethical principles such as autonomy, confidentiality and non maleficence must be regarded at all times. I believe that I understand them very much and I am applying both ethical theories such as utilitarianism and deontology and ethical principles in practice as a care manager.

Managing risks will be one of my tasks – as a manager, I will make sure that I keep people safe from hazards, and the risks relating to the standards of professional practice. It is my obligation to have day to day responsibility to take steps to ensure that the safety of the people who live in the home, and visitors and the workforce.

Marketing the organisation will be a core of my responsibility- it is known that all residents care homes are businesses, whether private, voluntary or publicly owned. As a manager I will promote the services to the public and funders; I will ensure the purpose of the home is known.

To fill all occupancies, I will make sure that the home looks attractive. I will publicise the home and allow those who want to be residents to come and look at the home. I will distribute leaflets to houses and GP surgeries for people to know that I am recruiting staff. If there is enough funding I will advertise the home on radio stations.

As a manager, I will look at the critical factors that may lead to service users feel unhappy to live in the home and then discontinue to be residents. As a manager, I will make sure that resident needs are met. As a manager, I will project where the home will be in the 3 years time, and then I will invent it. As a manager, I will work hard so that the home will become an outstanding care home in the UK.I will focus on five key areas appraised and rating by CQC.

To achieve safe care- I will make sure that the equipment are regularly maintained; enough staff are on duty with staff who are very skilled; I will make sure that the home is kept clean and hygienic; I will protect the service users from the following: neglect, abuse, financial abuse, being bullied, harassed or harm; I will deal with accidents promptly and investigate them at the right time; I will make sure that service users take their medicines safe and sound and the medications should be kept on a right place. I will instruct Staff to empower service users to make decisions whenever they can, and protect those who lack capacity. I will teach staff to understand the deprivation of liberty safeguards when it is necessary to deprive a user liberty. I will teach staff to understand how to use the deprivation of liberty safeguards-so that they can apply to the local authority for permission known as standard authorisation. As a manager, I will make sure that one staff will be looking after 4 service users and the ratio will be to 1: 4 or 1:3 depending on their conditions in the day. The staff ratio will be 1: 5 or perhaps 1:6 in the night.

To achieve effective service- I will make sure that service users care reflects on their care plan and follow throughout; Staff should know health needs and personal preferences of services users; staff should have the right knowledge, qualifications and skills to carry out role. Staff should establish people’s wishes and obtained their consent before care is given. Manager should provide a healthy balance diet which meets their needs. I will provide staff training and support to help them meet service users need effectively. Staff should ensure that the services users get enough right food and drinks. I will ask for feedback of the services I will provide in order to improve the services.

To achieve unconditional care, I will instruct staff to treat service users with kindness, respect, compassion, warm, friendly, calm; staff should know all residents background, likes, hopes and needs. This may include any needs the service users have owing to the following: age, gender, gender identity, race, religion or belief, sexuality whether you are lesbian, gay, bisexual or heterosexual; manager should allow family and friends to come and visit services users; service users should have enough privacy; service users should have right to express their view.

To achieve responsive care I will review service users care plan as well as risk assessments frequently and involve them and their families. People should know how to make complaint if it is necessary over the telephone or through meetings and at reviews of their care. Service users should have a choice about who provides their personal care such as helping with washing and dressing. Staff should work hard to prevent users from feeling lonely by helping them to keep in contact with family and friends. Service user appointment for example going to hospital or day centre should be told in advanced. Staff should consider service users hobbies and interests and get involved in the community if they want. The care plan of a service user should incorporate information about the entire of their life, their goals, their abilities and how they want to manage their health.

To achieve well-led, I will make sure that, the environment is checked regularly. Manager should know his responsibilities. Staff should know what is expected of them. Manager should be available to support the staff. I will put systems in place to make sure the service learnt from events such as accidents and incidents, whistle-blowing and investigations.

Health and safety in the care homes

As a manager, I will pay attention to the regulations of health and safety in the care home. I will consider the legislations such as: reporting of incidents; moving and handling; equipment safety; safe use of bed rail; falls from height; slips, trips and falls on the level; Legionella; work-related stress; Work-related violence and aggression; hot water surfaces; hazardous substances, infectious and diseases; general work environment; general welfare

Being a manager in the care home does not mean be a responsible for activities in the home alone, but rather being a leader is a part of a care home manager’s role. Being a leader in the establishment, I will be inspiring, directing and guiding. I will be confident, commitment and be a resilient manager who will hold a vision for the home and drive forward change of the organisation. As a manager I will lead, develop, manage and support other homes to deliver good services to the residents. As a manager I will implement the business strategic plans and policies in the organisation. As a manager I will motivate staff of their work so that it enables them to have a clear mind to reduce work related stress.

As a manager, my management style will include: Planning- I will set a direction and determine what needs to be accomplished; Organising- I will design the overall of the organisation or specific division, unit, or service of my responsibility; Staffing- my function is to acquire and retain human resource, to develop and maintain the workforce through various strategies and tactics; Controlling-I will monitor staff activities and performance; Directing- I will initiate action in the organisation through effective leadership and motivation; Decision making- I will make an effective decision based on consideration of benefits and shortfalls of alternative. I could also use double column approach to weigh the pro and cons of making the decision.

Change management- if there is a need for a change I will use these principles including: Diagnosing the problem- I will identify the problems and then draw the plans to change it, Communication- I will give the reasons for the change; Resistance to change individual uncertainty about job performance, employees fear of change because change is unusual, employees lack of confident in the change agents who are implement the change, fear of inept, employees may fear if what the future task will be distinct from the way we work or the way we do things here, I will deal with the resistance.

I have a clear philosophy-my philosophy is that achieving outstanding care is possible. I will ensure that all staff understand this philosophy and we will work together to achieve it.

Treating each person as an individual; protecting a person dignity; respecting a person’s right and preferences will be considered.

Teamwork- I will build a strong team, a good teamwork will improve staff motivation and commitment.

Supervision- I will supervise staff. This will help staff to learn from their own experience. It will help staff to raise professional issues and gain further expertise

Safeguarding comes in many forms, as a leader I will consider the key principles of safeguarding including: physical abuse; domestic violence; modern slavery; financial abuse; sexual abuse, neglect, psychological abuse, institutional abuse and discriminatory abuse. I will make sure that I protect vulnerable people from abuse.

Care manager appeals to me especially because (i) it will enable me to protect the vulnerable people from neglect and abuse (ii) it will enable me to improve the work environment which may attract new support workers and carers as well as engage current professionals’ in developing innovative models of care delivery and nurture future generation of carers (iii) it will enable me to improve people mental health and inhibits people mental health disorders as far as my counselling and psychotherapy background is concerned.

Managing dementia-evidenced based practise

Managing dementia-memory training- in the form of enhancing important memory performance like asking the user to count back from 1000 in 100 seconds; or ask the user to mention animals names in alphabetical order; or by using cognitive remediation- in the form of making exercise; by increasing social interactions through communications. Reminiscence and life review- is a psychological therapy in the form of playing songs from 1920s-1980s; celebrate one birth day party will recall episodic memories from their past. Reality orientation training in the form of inhibiting baffle and inappropriate behaviours confronting demented individuals give service user a good one-to-one interaction it could be reading together; given occupation activities such as art sessions like painting, games like draughts; or spending time in the garden; weekly church services; individual and group outings for instance, to the seaside, shopping, walking, cafes, circus; knowing how to communicate with demented individuals; ponder their independence; do not take their autonomy, involve them in decision making; be aware of depression and anxiety confronting demented individuals and then treat them; monitoring- as demented individuals found themselves wandering and distressed sometimes check the status of the patients; remember to build their confidence and self-esteem; be aware of their defying behaviours; be aware of avoidance and build good rapport with them; consider both delusions and hallucinations confronting demented individuals; be mindful of their frequent falls; do not forget to involve them in meaningful social activities; remember aggressive behaviour in some of the demented individuals- identifying activating events or antecedent.

Managing autistic spectrum disorders

Autism- family counselling, psycho-education, behavioural modification, stress management, depression and anxiety management, communication skills, awareness of sleeping difficulties, awareness of self-harming, awareness of epilepsy, know how to communicate with autistic individuals

Disability and related challenging behaviour

Managing challenging behaviour-evidenced based practise, some people with learning disability exhibit behaviour that challenges- Challenging behaviour- temporary exclusion; behaviour reinforcement- rewards for accepted behaviour and consequences for negative behaviour; sanction in the form of missing an outing or missing their most favourite games, time out; consider the causes of their difficulties including: pain; medication; the need for sensory stimulation; boredom, physical aspects including noise and lighting; feeling excluded; lonely and devalued.

Learning disability and related obesity-There is an association between disability and obesity. Management- increasing physical activity such as exercise and healthy eating.

Care plan for service users


Admission- information from general practitioner including significant other people such as family/friends and social workers:

Demographics- data from service user including date of birth, gender, country, ethnicity, home address, postal code, telephone, client education, employment, next of kin, major life events and so on:

Mental health diagnosis-find out if there is any loss of cognitive functioning such as dementia or cerebrovascular accident/stroke:

Communication methods- Find out if the service user has abilities or disabilities in relation to speech, hearing and sight difficulties:

Personal care needs--establish service user preferences of how s/he wishes to be cared for, for instance, frequent bathing, hairdressing, toiletries others:

Mobility--Identify the strengths and shortfalls of the service user’s mobility needs, either s/he prefers to be mobile by using walking stick, zimmer frame, wheelchair or hoist:

Medical needs- detailed the service user medications on file and keep them in the right place:

Income- considered the service user current income and how it will be managed in the light of his or her lifestyle and spending priorities:

Nutrition and diet- assessed and screened to know what food s/he eats and what s/he does not eat and those on diets should be made known:

Cultural and faith needs- the service user cultural and religious needs should be written down:

Activities - the service user hobbies and interests should be incorporated including the general exercise which is paramount to every one:

Registered with GP:

Death and dying - implicit and explicit, how service user would like the staff to carry out his or her specific wishes and requirements, whether cultural or personal, with regard to s/he is to be cared for as death approaches and immediately thereafter should be documented:

Terms and conditions of admission & contract

Name: Date: Room:

The acceptance of a person to stay at a Nursing Home involves a special relationship of intimate care. Please be assured that we do our utmost to nurse and care for all our residents in all circumstances. However to do this we need to define the terms and conditions in which we operate and make clear any relevant financial arrangements.

Below are listed our basic conditions for mutual benefit.

1) Where possible, a letter from a Doctor, Social Worker, Ward Sister or Hospital Consultant should accompany the resident on admission.

2) All drugs medications and creams must be handed in on admission. Relatives and visitors are expressly asked not to bring in any medication or food or drink for the resident without consulting Matron or the Nurse in charge.

3) Residents are asked to discuss arrangements for alcoholic drink requirements on admission. Personal stocks are allowed but amounts taken must be monitored by the Nurse in charge. The Home is a non smoking.

4) The fees due to the home (whether paid by the resident or social services) include accommodation, full board, laundering of personal items and nursing care. Registration with doctors can be private or under the NHS. If private, the supply of

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