Manager Customer Service
Resume:
RENEE D. PERRY
Vassalboro, ME 04989
**********@**.***
Experience
****-**** ******** *******, *******
Florida
Private Estate
Responsible for the day-to-day running of a private estate, maintenance, ensuring the home and property are kept clean. Oversee the staff. Establish a budget and maintain contracts. Communicate with clients on a daily basis. Help clients with the Activities of Daily Living. Provide clients with transfers and assist them moving to different homes. Create and maintain a pleasant work environment. Perform household tasks; laundry, shopping, errands and transportation. Support clients.
2006-2006 FIRST RESIDENTIAL MORTGAGE SERVICES CORPORATION
SAN FRANCISCO, CA
This is a condominium management company
Property Manager
Responsible For the operation of a 250unit high rise building.
2002-2005 HOLIDAY INN ORANGEBURG, NY
This hotel was managed by Ocean Hospitality a part of Portsmouth Corp. Financial Services
Onsite Assistant General Manager
Oversaw the operations of a 167-room hotel, managed market research and room rates.
Assisted in the production of annual budgets, tracking sales, training, hiring, and terminations.
Managed all property renovations and purchasing of all SRD products to comply with chain standards.
Set up and negotiated all contracts and warranties with contractors and venders.
Established many successful quality control programs to ensure superior customer service.
Pro-actively involved in employee relations and human resources. (This was a hands-on property that required me to wear ten hats at once and resolve the issues that arose in all departments.)
2000-2002 THE MAIDS ALBANY, NY
A global chain of private house cleaning services.
General Manager
Responsible for the management of three separate franchises including financial statements, sales, marketing, budgets, and hiring a staff to handle the daily operations and report all financial information directly to owners.
Increased the profits of this company by 30% within first six months.
Designed an ongoing training program to give a total quality product to our customers.
1996-2000 PORTSMOUTH CORPORATE / FINANCIAL SERVICES INC PORTSMOUTH, NH
A family owned and operated hotel company with over 100 hotels in the US and Canada
Payroll and Purchasing Assistant
Directly responsible for the benefits and payroll for 150 hotels and two corporate offices.
Manager of a three-person department that managed workers compensation, billing, 401k, as well as maintaining all health coverage for employees.
Responsible for the sourcing and procurement of all inventories for eighty hotels.
1992-1996 HOLIDAY INN (P.C.F.S.I.) BATH, ME
A corporate hotel owned and operated by Ocean Properties, P.C.F.S.I.
Assistant General Manager
Responsible for the day-to-day operational management of the property.
Analyzed financial statements, A/P & A/R, payroll and all bank procedures.
Managed the recruiting process in all phases of employment.
RENEE D. PERRY
126 Holman Day Road
Vassalboro,ME 04989
**********@**.***
Education
Date 1992 BOSTON UNIVERSITY BOSTON, MA
School of Business
B.A. Degree
Date 1990 MOUNT IDA COLLEGE NEWTON, MA
A.S. Business
Date: 1988 KENTS HILL PREP. SCHOOL
KENTS HILL, ME
High School
Interests Golfing, Travel, Music, Fitness
Computer Excel, Microsoft office and work, Lotus, Outlook, Internet, Opera, Power Point, Apple Systems, WIFI Systems
RENEE D. PERRY
126 Holman Day Road
Vassalboro,ME 04989
**********@**.***
References
John Bowen
1000 Market Street
Portsmouth,NH
****.*****@*********.***
Perry Voscott
420 35th Avenue
San Francisco,CA
*******@***.***
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