Customer Service Medical

James Dir

*** ** ***** ***

Kansas City, Missouri 64155

816-***-****, ******@*****.***

EXPERIENCE

American Medical Response Independence, Missouri

Operations Supervisor/Paramedic August 2006 - present

Was promoted based on excellent performance from paramedic position to Operations Supervisor

Responsible for procurement of medical supplies and medications distribution

Performed Safety and Risk duties including reporting safety initiatives to corporate safety officer

Assisted with orientation of new employee's including field training

Spearheaded the implementation of a new scheduling and payroll program

Developed and implemented a performance appraisal

Analyzes financial reports to identify opportunities to increase profitability

Earns recognition from managers for strong performance

Initiates changes to business processes that increase profitability

Interviews and assesses job applicants to make hiring decisions

Maintains a strong team by properly coaching, counseling, and disciplining direct reports

Cultivates talent by training and mentoring new employees

LifeGuard Family of Companies Blue Springs, Missouri

Director of Operations March 1995 - October 1996

LifeGuard owners had 3 different corporations that operated in 6 different cities

Oversaw the Area Managers to the 6 cities, and the Communication Center.

Overall operation supervision and implementation of new processes to improve profitability

My first objective was to resolve OSHA issues at one of the operations to avoid $250,000 in potential fines

Demonstrated public speaking skills by giving presentations to management

Recruited and interviewed job applicants

Received outstanding performance reviews

J C & L Chance, Inc. St. James, Missouri

President August 1989 - August 1992

Managed a company that provided employees, disposable supplies, fuel, billing and receivables and the first computerized billing for the ambulance service

Increased sales and profitability by developing new business opportunities

Praised for delivering exceptional customer service

Resolved computer issues by coordinating with IT professionals; Improved business operations by detecting and addressing inefficiencies

Nurtured talent by mentoring employees

EDUCATION

Drury University Springfield, Missouri

B.S. in Health Services August 2010 - September 2014

GPA: 3.8; Graduated Magna Cum Laude

Penn Valley Community College Kansas City, Missouri

Certificate in Emergency Medical Technician - Paramedic January 1981 - August 1983

GPA: 3.4

ADDITIONAL

Professional Licenses and Certifications: EMT-P 13603., Insurance producer license in MO

Technical Skills: Microsoft Office Suite, Kronos, Telestaff

Unique Talents and Skills: Zenger-Miller Leadership 2000 program graduate

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