Manager Program

Claudia Steele, PMP, CSM

******@*****.*** 412-***-****

*** ***** ****, **** ********, PA 15108

SUMMARY

A veteran, results-oriented IT leader, specializing in IT Consulting, Program and PMO Management. Adept at leading project teams from development to delivery. Expert in scrum and agile processes.

SKILLS

Certified PMP and Scrum Master

Strong Service Management

Software, Infrastructure and Business PM

Mentor and IT Process/Methodology Trainer

Portfolio and PMO Management

Change and Organizational Management

EXPERIENCE

Sr. Program Manager

ANSYS Inc. Canonsburg, PA February 2016 - December 2018

Run multiple Agile Programs for Product Creation and Information Technology.

Implemented 7 applications within ServiceNow.

HCM Program Manager, Implemented HR Compensation Management Software.

Implemented CA Clarity-PPM - Lead Manager.

Agile Coach for Product Creation and Information Technology.

Develop Infra-Scrum process for Infrastructure.

Scrum Mentor for IT Managers, Project Managers, and Business Analysts.

Lead and Process Owner for Change, Portfolio and Resource Management.

Accountable for program budget, staffing, training, communications, and process improvement.

Sr. Technical Program Manager

Consultant - Thermo Fisher Scientific – via ConsultUSA Pittsburgh, PA Sept. 2014 - February 2016

Led the Overall Management of the Data Center Consolidation Program.

Partnered with Third-Party vendor to develop Data Center Strategy.

Prepared RFP and managed third-party vendor selection process.

Managed program schedule, resource plans, budget, and vendor resources.

Managed all work-stream project managers and their associated workload.

PMO Management

Consultant - Black Box - via Newton Consulting Lawrence, PA February 2014 – Sept. 2014

6-month consulting engagement for Black Box - PMO.

Stand up new PMO and roll out PMO Charter.

Develop a New Demand Process for project candidate intake and review.

Develop a set of required Project Management and New Demand templates.

Train and mentor PMO Manager.

IT Program Director

Xerox Corporation Norwalk, CT January 2011 - January 2014

Program Director for Business Transition and IT Services Department.

Assigned Program Director for prime accounts (Heinz and Burger King).

Managed Global Exchange, Data Center Migration, E-Business and PMO Outsource Programs.

6 Direct Reports (Service Delivery Managers and Project Managers).

Managed remote team/tower resources on behalf of Programs.

Responsible for all schedules, budgets, staffing, process, agile training and governance.

PMO Consultant

Software Specialists and CEI Pittsburgh, PA January 2009 - January 2011

PNC Consulting Assignment:

Assigned to partner with the PNC SIO team to develop and roll out PMO Strategic Services.

Partnered with PNC Program Management and Change Management Work-Streams to develop New Demand, Project Management and Change Management Processes.

Responsible for training PNC staff on New Demand, Project Management and Change Management processes, templates and methodology.

CEI Consulting Assignment:

PMO Manager responsible for JAVA and MS Development software projects.

Responsible for overall Program Management, scheduling, staffing, budget and billing.

Agile and CMM Mentor.

3 Direct Project Management Reports.

IT Director - PMO

Fiserv Inc Brookfield, WI February 2006 - January 2009

Stand up PMO. Create all process, templates, training programs, mentoring and auditing.

Leader for Project and Program Management, methodology and portfolio training.

Active Program Manager for top tier client base.

PMO Director with 13 direct reports.

Managed company's project portfolio and owner of portfolio process.

On-Line Banking Application lead and split stream banking process transaction lead.

EDUCATION AND TRAINING

Bachelor of Science: Business Management and Computer Science

Point Park University Pittsburgh, PA 1991

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