RAMYA
Phone: 437-***-**** Email: **************@*****.***
Address: North York, Toronto
SUMMARY OF QUALIFICATIONS
Aspiring to be a business analyst and continuously learn new techniques to tackle complex business problems and find innovative solutions by leveraging skills from my experience. KEY STRENGTHS
Exceptional written and
verbal communication skills
Negotiation skills
Critical thinking
Requirements gathering
Solid organizational skills
Decision making
Problem solving
Detail-oriented team
player with ability to
handle multiple projects
Experienced in meeting
strict deadlines
Has an engaging
personality with great
interpersonal skills
Strong planning and
analytical skills
Facilitation
TECHNICAL PROFICIENCY
Fundamentals of SDLC and its methodologies: Waterfall, Spiral, Incremental, Scrum and RAD
Business models: Competitive Comparison Matrix, Process flow diagrams, User stories, Use cases, SWOT analysis, RACI matrix, Stake holder maps and User Interface Wireframe
Technical models: System context diagram, Data flow diagram, CRUD matrix and State diagram
Tools: JIRA and CONFLUENCE, MS office - Word, Excel, PowerPoint
Business Analysis Fundamentals and Concepts
Agile Fundamentals: Including Scrum and Kanban
PROFESSIONAL EXPERIENCE
Loblaws, Toronto Sep 2018 – Present
Front End Cashier
Gained domain knowledge of Canadian retail system
Provide exceptional customer service and answer clientele questions regarding store products
Note customers' comments, questions and resolve their concerns
Perform reconciliation duties and ensure that any discrepancies are resolved immediately
Maintain positive work relationships to achieve store goals. Auto components India Sept 2017– Mar 2018
Journalist
Gathered news and elicited information from major automobile companies
Conducted one-one interviews with CEOs and CFOs of major automotive firms to record latest happenings and releases
Documented files, reports and validated them for monthly releases
Interacted closely with the Subject matter experts (SME) of auto industry to comprehend the technical aspects of the vehicles
SSM School Oct 2015 – Sep 2017
English Language Teacher
Developed and presented comprehensive lesson plans including lectures, reading materials, and tests; improved students' classroom performance with one-on-one tutoring.
Implemented varied strategies and differentiated assessments in order to accommodate diverse needs of students
Directed the “after-school” program in partnership with peers on a rotational basis.
Coordinated and planned social events in school
Worked as a liaison between parents, students, and school EDUCATION
Master of Arts in English Literature 2015 - 2017
Annamalai University
Bachelor of Arts in English Literature 2012 - 2015 Fatima College
AFFILIATIONS
Elected as ‘Vice President’ of student council in Fatima College
Honored with ‘Best Student Award’ in College for securing the highest marks consistently in all the semesters
Received accolades in ‘Scouts and Guides’ and National Service Scheme (NSS)
Published more than forty articles in National magazines like Commercial Vehicle and Auto Components India