Junior Business Analyst

RAMYA

Phone: 437-***-**** Email: **************@*****.***

Address: North York, Toronto

SUMMARY OF QUALIFICATIONS

Aspiring to be a business analyst and continuously learn new techniques to tackle complex business problems and find innovative solutions by leveraging skills from my experience. KEY STRENGTHS

Exceptional written and

verbal communication skills

Negotiation skills

Critical thinking

Requirements gathering

Solid organizational skills

Decision making

Problem solving

Detail-oriented team

player with ability to

handle multiple projects

Experienced in meeting

strict deadlines

Has an engaging

personality with great

interpersonal skills

Strong planning and

analytical skills

Facilitation

TECHNICAL PROFICIENCY

Fundamentals of SDLC and its methodologies: Waterfall, Spiral, Incremental, Scrum and RAD

Business models: Competitive Comparison Matrix, Process flow diagrams, User stories, Use cases, SWOT analysis, RACI matrix, Stake holder maps and User Interface Wireframe

Technical models: System context diagram, Data flow diagram, CRUD matrix and State diagram

Tools: JIRA and CONFLUENCE, MS office - Word, Excel, PowerPoint

Business Analysis Fundamentals and Concepts

Agile Fundamentals: Including Scrum and Kanban

PROFESSIONAL EXPERIENCE

Loblaws, Toronto Sep 2018 – Present

Front End Cashier

Gained domain knowledge of Canadian retail system

Provide exceptional customer service and answer clientele questions regarding store products

Note customers' comments, questions and resolve their concerns

Perform reconciliation duties and ensure that any discrepancies are resolved immediately

Maintain positive work relationships to achieve store goals. Auto components India Sept 2017– Mar 2018

Journalist

Gathered news and elicited information from major automobile companies

Conducted one-one interviews with CEOs and CFOs of major automotive firms to record latest happenings and releases

Documented files, reports and validated them for monthly releases

Interacted closely with the Subject matter experts (SME) of auto industry to comprehend the technical aspects of the vehicles

SSM School Oct 2015 – Sep 2017

English Language Teacher

Developed and presented comprehensive lesson plans including lectures, reading materials, and tests; improved students' classroom performance with one-on-one tutoring.

Implemented varied strategies and differentiated assessments in order to accommodate diverse needs of students

Directed the “after-school” program in partnership with peers on a rotational basis.

Coordinated and planned social events in school

Worked as a liaison between parents, students, and school EDUCATION

Master of Arts in English Literature 2015 - 2017

Annamalai University

Bachelor of Arts in English Literature 2012 - 2015 Fatima College

AFFILIATIONS

Elected as ‘Vice President’ of student council in Fatima College

Honored with ‘Best Student Award’ in College for securing the highest marks consistently in all the semesters

Received accolades in ‘Scouts and Guides’ and National Service Scheme (NSS)

Published more than forty articles in National magazines like Commercial Vehicle and Auto Components India

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