Air Force Customer Service

Danny P Johnson

**-*** ******** ** #** – Waipahu, HI 96797 P: 808-***-**** **********@*****.***

Basic profile

Veteran Status Claimed: 5 Point Veteran (VEOA & VRA Eligible)

Security Clearance: Top Secret

Plans, coordinates, and meets deadlines of multiple assigned Program & Readiness Management, Logistics Management & Planning and Operations Management projects. Goal driven and customer focused; executes first-class solutions on time and under DOD budget as a Director, Manager and as a valued Team Member.

Flexible and versatile – Maintains absolute focus under pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrives in deadline-driven environments. Excellent mentoring.

Education

Air University, Air War College - Maxwell-Gunter AFB, Alabama (2007)

Marine Command and General Staff College – Quantico, Virginia (2006)

Air University, Squadron Officer School – Maxwell-Gunter AFB, Alabama (1996)

Master of Business Administration/Aviation (1994) Embry Riddle Aeronautical University – Biloxi, Mississippi

Bachelor of Science – Finance (1991) University of Southern Mississippi – Hattiesburg, Mississippi

Federal Military Experience

Supervisory Logistics Management Specialist (Plans Division)

U.S. Air Force – Directorate of Logistics Jun 2017 – Present Engineering & Force Protection – Joint Base Pearl Harbor-Hickam, Hawaii Hours/Week: 40+

Logistics Management (Plans) Experience:

Directs installation's deployment process and Wing-level support programs; leads military and civilian employees work center and Wing readiness augmentees. Administers the Joint Base War Reserve Materiel (WRM) program; directs functional areas and allocates $1.4 Million yearly budget. Leads joint reception, staging, onward movement, and integration operations in support of overseas contingency operations equipment, cargo, and personnel hubs. Interprets and executes OPLAN deployment, reception, and throughput requirements for military personnel, support equipment and assigned aircraft. Oversees and responsible as the central point for the worldwide support as Material Movement Coordinator for the Logistics Directorate. Responsible for the planning and execution of the OPLAN of all AMC and PACAF military airlift operations; submits military, contract and Special Assignment Airlift Mission requests to air transport of agency teams, equipment and supplies. Tracks, monitors, updates and reports all DOD air movements to worldwide operations centers.

Receives guidance from the Asia Pacific Regional Director and provides recommendations to senior leadership on the planning, development, and implementation of world-wide air operations and activities related to the deployment and re-deployment plans. Provides guidance to activities in development and maintenance of all air operations related programs. Drafts or updates mission and vision statements, establishes or modifies the plan format, and sets milestones for plan development. Initiates and provides recommendations for the design and conduct of comprehensive analysis and assessments pertaining to all associated air operations, ancillary training and field activities. Conducts research and participates in working groups, planning groups, and coordination boards. Develops operational assessments or operational assessment materials. Defines wing mobility procedures for assigned units; directs group during real-world contingency operations and training exercises.

Develops guidance and supervises administration, surveillance, budget and use of war reserve materiel. Verifies deployment and exercise tasking through deployment crisis action planning execution system. Manages, compiles, coordinates, publishes, distributes and implements the installation's deployment guidance. Performed deployments and reception control center scheduling cell tasks for movement of expeditionary forces. Manages, compiles, coordinates, publishes, distributes and implements the installation's deployment guidance. Advises, evaluates and ensures compliance with logistics procedures and training standards for employees. Inspects airlift activities for compliance and recommended corrective action. Conducts personnel and equipment management planning surveys, and provides technical assistance as required. Monitors and implements improvements to standard processes. Oversees Air Expeditionary Force rotation planning and execution tasking. Establishes airlift requirements with Air Force and contracted agencies to secure efficient and cost effective deployment of personnel and equipment. Updates unit tasking codes meeting required contingency sourcing set by Headquarters Air Force directive.

Plans, directs, manages and coordinates manpower and equipment management activities necessary to structure and resource the Air Force program within the guidance and constraints of the installation and the U.S. Air Force; uses qualitative and quantitative analyses for decision making. Directs, plans, reviews, analyzes and implements the management processes of mission planning, assignment, documentation, analysis, policy and functions required to implement the missions of assigned organizations. Keen knowledge of the planning, programming, budgeting and execution process documents and systems, the structure and manpower allocation system, and command plan for user in distributing and tracking approved allocations by budget program and organization. Directs and analyzes organizational structure and reorganization proposals to ensure organizational alignments, as officially documented, are properly related to the approved mission and functional elements. Develops strategies for allocating limited planning resources based on command priorities, historical utilization data, and analysis of mission and functions. Samples and verifies workload; reviews structures by organization and by position; identifies duplicate functions and ensures standardization where appropriate. Programs and manages activations, in-activations, conversions, and reorganizations of units; maintains and validates force data for programs and actual units.

Interfaces with other Air Force systems such as manpower requirements criteria, structure and composition system and total Air Force equipment distribution plans. Using proven managerial of personnel, property and equipment experience and techniques, statistical and quantitative analysis methods, and other approved methods, develops study plans, conducts functional reviews, performs workload measurements, analyzes measurement data, and computes manpower planning requirements. Responsibilities include developing policies for tables of organization and equipment, basis of issue plans, the Air Force authorization documents system, force accounting system and force development information systems, and conducting total Air Force organizational analysis requirements. Applies staffing standards, follows and applies staffing guides, and other products of the requirements determination process in designing organizations capable of mission accomplishment. Negotiates and drafts multiple planning contracts with partnering installations. Travels and meets with key personnel to build relations and provide resolutions to the agency’s needs. Leads group discussion with internal team members as well as external customers; includes writing and disseminating pre-meeting agendas and post-meeting conference reports.

Accomplishments:

Leads 22 military, civilian and contractors providing strategic-level log planning, site surveys, and logistics C2 & Engagements.

Manages PACAF AFFOR staff logistics support to USPACOM Theater and Joint Task Force-level Joint Forces Air Component CCs.

Leverages $1.4 Million budget to integrate 30+ PACAF Log theater engagements to 20+ countries ISO PACOM TSC Plan.

Integrates Directorate Strategic Vision and orchestrates $120 thousand survey program ISO HA/DR, OPLAN, CONPLAN.

Supervisory Logistics Management Specialist (Readiness Division)

U.S. Air Force – Directorate of Logistics Jun 2015 – Jun 2017

Engineering & Force Protection – Joint Base Pearl Harbor-Hickam, Hawaii Hours/Week: 40+

Logistics Readiness Experience:

Served as Supervisory Logistics Management Specialist representing the Directorate of Logistics with various Major Command and functional area organizations. Directed the planning, implementation and Operational Readiness Exercises for response plans per the agency. Planned, organized and oversaw all activities of the Logistics Readiness Division to ensure compliance with lawful and regulatory requirements and needs of the customer. Ensured assigned personnel were qualified and ready to meet Air Expeditionary Force requirements; planned, organized and oversaw all base and group-level deployment activities. Directed the configurations and maintenance of functional unit type codes as postured by major command and functional area managers using available base assets; performed analysis activities. Broad knowledge of the theories and principles, and political and military strategy of Logistics Management and of Integrated Logistics Systems and Planning, execution, management and sustainment actions as they relate to the Readiness Division, Major Command, the agency, Department of State and DOD. Established metric and system analysis systems for units and senior leaders to assess the efficiency, effectiveness, and compliance with regulatory procedures.

Analyzed the combat capability of unit through intensive evaluation of training, equipment status, manning, and unit supervision. Provided technical guidance and recommendations to senior leadership regarding base deployment programs. Planned, organized and directed the functions and mentored, motivated and advised the staff and organizations using subordinate managers. Advised leadership on the direction, management and operation of all aspects of base to unit deployment capabilities; ensured personnel readiness. Analyzed, planned, and adjust work operations of multiple organizations to meet program requirements and objectives. Ensured the base was mission ready to meet wartime and peacetime mobility tasking by scheduling and tracking deployments. Negotiated across cultural and language and communication boundaries and barriers. Coordinated all readiness training and exercises, and monitored base to unit member deployment eligibility. Extensive knowledge and skill in strategic planning, program planning, and program guidance directives. Highly skilled in the applications of Air Force directives in developing plans, programs, and agreements.

In depth knowledge of analysis principles, concepts, and methodologies, directives, concepts, procedures, guidance, and policy associated with Force Support. Knowledge of directives and techniques for War and Contingency Plans and Readiness. Skilled in analysis techniques in conducting research and gathering data to be able to assess the effectiveness of on-going or future programs; drew conclusions, devised solutions to problems, and identified changes and trends. Developed strategic plans and programs execution milestones and timelines. Skilled in leading cross-functional working groups in developing strategic plans, program pans, and support agreements. Highly skilled in communicating with working groups to gain cooperation in order to produce desired results. Communicated effectively, both orally and in writing, at all levels of management to include wing senior leadership to brief proposed projects, status of projects, and results of projects. Extensive knowledge of contingency and crisis management planning and execution principles and procedures and plans. Performed a variety of special assignments to include conducting special onetime and feasibility studies to determine support capability, new requirements and more effective ways to do business. Prepared and presented briefing material to inform and advise leadership, staff visitors and higher authorities on logistics support capability and status of programs.

Accomplishments:

Led 36 military, civilians and KTRs; managed $130 Million budget; PACAF Development Team Lead for 122 LROs at 26 different air bases.

Validated PACOM airlift policy; strategically positioned $1.8 Billion refueling assets; planned and tracked 10.4K vehicles worth $1.2 Billion.

Managed PACAF AFFOR Staff logistics support to USPACOM Theater and Joint Task Force-level Joint Forces Air Component CCs.

Developed policy for 33 weapons services worth $2.3 Billion; managed PACAF’s $1.7B War Reserve Material, $99 Million IPE and $2 Billion CWDE accounts.

Group Commander

U.S. Air Force - PACAF Jun 2013 – Jun 2015

35th Mission Support Group – Misawa Air Base, Japan Hours/Week: 40+

Group Commander Experience:

Directed application and infrastructure technology programs simultaneously across the airbase. Led, mentored, and delegated teams locally and virtually, consisting of internal and external resources. Assisted Senior Leaders and Executives in finding solutions to problems while utilizing a variety of data sources, equipment and personnel. Developed written summaries and analyzed reports used by the Commander of Operations in weekly, monthly, and yearly meetings. Provided advice and data to Commander and Executives during project and program process negotiations. Made successful important decisions on behalf of the installation under pressure. Ensured Program Management practices aligned with customer strategic objectives and organizational culture. Mentored and collaborated with subordinate organizational Group Commanders and Directors. Responsible for identifying and ensuring participation of all required internal and external resources to ensure the on-time fiscal usage of resources were within budgetary guidelines.

Established project goals and objectives as it related to customer’s business strategies and long-term needs. Deliverables included: program assessment, team formation, schedule preparation, status and jeopardy reports, risk analysis, program status reports, and post implementation analysis. Analyzed contracts, customer service, network technical requirements, and historical data to initiate customer premise equipment and professional service projects. Worked directly with customers to develop scope of work, timeline, communication plan, and risk management plans to produce an integrated project plan for a cross-functional implementation team. Developed solutions and removed obstacles to meet program milestones. Recognized risks and took corrective action to assure compliance with customer service and contractual expectations. Discussed critical programs with senior management on precise and accurate completion of projects; on time and within budget. Arranged for projects to be either retainer based (fixed) or actual time (cost). Made decisions concerning standard practices and procedures in performance of multiple tasks. Recommended and applied course of action for ambiguous situations which were not covered by standard practices. Used both methods depending upon the project or exercise, workload, and situation. Professionally represented the entire airbase while attending both in-country and out-of-country business meetings.

Secured customer relationships and positive program discussions. Established and implemented performance and service standards. Pitched, presented and proposed new assignments to senior leaders for implementation. Took responsibility to continually budget for the entire assigned organization; sought out cost-effective job assignments and agency program propositions. Directed management coordination by analyzing, developing, implementing, and evaluating policies, systems, and procedures for the airbase wing and the Air Force. Additionally, provided assistant level support of management and program analytical functions. Managed and assisted managers and operations personnel in management by providing guidance on the development of organizations site policy directives, instructions, procedural pamphlets, and for letters necessary to implement and manage assigned programs. Responsible for producing classified and unclassified requests procuring sufficient supplies for the directing of staff.

Planned and performed complex office automation duties utilizing records information management system software. Typed, in final or draft, from oral or written instructions or rough drafts, a number of materials such as memos, briefings, reports, and forms. Developed and maintained charts and spreadsheets. Managed the organizations suspense’s and ensured they were distributed to appropriate squadrons and answered by suspense date. Managed and facilitated customer focus, result oriented process improvement events using data gathering and analytical methodologies plus judgment skills. Developed and implemented knowledge management capabilities allowing the Air Force to leverage intellectual assets and personnel to improve efficiency, effectiveness, and innovation. Responsible for work analysis, event facilitation, actions reporting, establishing appropriate process metrics and controls capable of reducing costs, improve service quality and guarantee 100% first time yield. Collaborated with senior leaders to deliver a strategic plan for group and squadron members significantly improving service delivery, reduced operational unit cost, increase quality and reduce processing cycle time. Monitored, interpret, and provided daily production status to organization customer base level.

Accomplishments:

Commanded Misawa’s largest Group; 6 Squadrons, 1.8 thousand military and civilian personnel supporting 11.5 thousand base population.

Oversaw real property valued in excess of $5.3 Billion; executed annual appropriated and non-appropriated budget of $93 million.

Supported deployments and operations for 35 Fighter Wing, US Nations and the DODs largest overseas electronic intelligence-gathering complex.

Sustained forces and enabled Japanese Air and Ground Self-Defense Forces; served as EOC Director and Military Magistrate.

Deputy Commander (Mission Support Group)

U.S. Air Force - AETC Jun 2011 – Jun 2013

902nd Mission Support Group – Joint Base San Antonio-Randolph, Texas Hours/Week: 40+

Deputy Commander (Mission Support Group) Experience:

Served as Deputy Commander of the Mission Support Group; planned, organized, directed and oversaw the activities of the 902nd Mission Support Group which serves under the Air Education and Training Center. Responsible for all Pre-Production Planning, Scheduling and Material support. Exercised supervisory personnel management responsibilities for 1,500+ employees; sole point of contact for maintenance and production support. Provided critical information for the development of budgetary requirements and monitored data products (such as cost, labor, distribution, and tracking) to assure the production objectives of the organization were achieved, while maintaining a sound financial posture. Supported and worked with division/directorate personnel to utilize productivity and technology improvement programs. Established quality programs to assure continuous improvement; provided logistical support with supply chain managers for production workloads. Keen knowledge of industrial production processes including production planning, scheduling, and material storage/distribution, as well as production materials and methods.

Stratified resources against approved programs; to plan, present, and execute budgets; to analyze budget impacts on programs; and to forecast long-term funding requirements. Knowledge of commonly applied inventory management principles of established supply systems, acquisition processes, storage, issue receipt, and disposal techniques. Expert in budgeting, procurement, and funding production processes related to inventory management. Established policies and procedure for accomplishment of the unit's mission and organizational goals. Reviewed organization mission, functions, and manning as required for long-term objectives. Identified requirements and initiated requests for additional resources including personnel, overtime, equipment, and space to ensure success in meeting goals and objectives. Approved master leave schedule assuring adequate coverage for peak workloads and traditional holiday vacation time. Provided advice to managers representing the organization in all manners of production logistical support by participating in conferences and technical meetings. Worked closely with Acquisition Offices, Resource Management Offices, and other support areas to develop and coordinate a marketing strategy. Examined mission support processes and methods to ensure flow times were minimized.

Planned and scheduled work in a manner promoting a smooth flow and even distribution. Established metrics and analysis systems to ensure actions were timely and reviewed at critical points. Promoted an environment in which employees were empowered to participate in and contribute to effective mission accomplishment. Assigned work to subordinate managers based on organizational priorities and consideration of difficulty and requirements of assignments. Balanced workload and provided advice, guidance, and direction on a wide range of Affirmative Employment and administrative issues. Explained performance expectations to employees and provided regular feedback on strengths and weaknesses. Performed self-inspection and presented detailed and comprehensive report with any corrective action taken to subordinate managers and supervisors. Planned work to be accomplished by subordinates, set and adjust short-term priorities, and prepared schedules. Assured process improvement teams worked to continually improve and solve problems, and implement process changes resulting from various program-related initiatives. Established the quality program to assure continuous improvement.

Accomplishments:

Second in Command of Joint Base San Antonio-Randolph’s host Mission Support Group; led 1.5 thousand military personnel in 8 units; LRS, CES, CS, TD, FSS, CONS, SFS and JA.

Oversaw historic Air Force installation with 1,058 facilities worth $3 Billion+ and managed construction and design in excess of $45 Million.

Managed all base operating services; co-chaired 12 councils, boards and facilities such as AT, NAF, emergency management, and readiness.

Emergency Operations Center Director; trained and certified, led response to accidents, incidents, contingencies and disasters.

Commander (Logistics Readiness Squadron)

U.S. Air Force Jul 2008 – Jun 2011

75th Logistics Readiness Squadron – Hill AFB, Utah Hours/Week: 40+

332nd ELRS – Joint Base Balad, Iraq Hours/Week: 40+

Logistics Readiness Experience:

Served as Commander, Logistics Readiness Squadron with full responsibility for providing complete logistics planning and support for globally deployed personnel and cargo, and functional areas. Reviewed and analyzed existing and proposed operational procedures, and represents the organization on installation transportation movement matters. Responsible for planning, managing and coordinating total – cradle to grave – life cycle logistics support utilizing major Air Force systems and Deployment Control Center personnel. Integrated separate functions of acquisition, procurement, and quality assurance into logistics activities needed to sustain system fielding. Managed tracking acquisition logistics support for mission essential personnel by conducting continual follow-up on changes in schedules, acquisition of materials and support equipment, availability of funds, status of maintenance manpower, training, and support capabilities to ensure all milestones were achieved.

Ensured milestones were met, deficiencies were identified, and adjustments were made when needed. Coordinated suspense tasking needed for execution from different functional organizations. Assessed impact of proposed changes in technical requirements, funding, schedules or the incorporate of new equipment and initiated from existing plans. Maintained constant contact with system users in the field to identify problems, deficiencies, user capabilities and customer needs. Identified both routine and more urgent and complex problems and immediately initiated solutions. Developed, analyzed and maintained management information and reports. Developed logistics evaluation criteria to measure contractor progress in meeting program objectives. Participated in and led a variety of operational readiness exercises, evaluations, review boards, and conferences designed to assess progress in obtaining assigned management and base objectives. Provided technical input to Inter and Intra Service Support Agreements. Input correct and timely information on support capabilities and requirements for developing and implementing acceptable support agreements. Developed, refined, analyzed and issued logistic policies applicable to assigned programs. Coordinated with representatives of other organizations concerning sensitive and complex issues and their relationship to military requirements and other functions and organizations.

Conducted short and long-range planning involving operations research analysis to assure adequate resources were available to maintain a continuing awareness of equipment sustainment. Reviewed Department of Defense and Air Force regulations and instructions to ascertain the requirements and methodology for performing, documenting, and reporting logistics activities were included as objectives. Keen knowledge of the mission, organization, and work processes of Logistics Support and Acquisition Logistics as it applies to cargo and aircraft movement. Planned and executed all phases of an assigned project or program, and for negotiating acceptance of concepts and policies where conflict may exist. Resolved difficult technical and management problems and provided advice and essential training. Served as the principal staff functional authority on Operations Planning policy and procedures necessary to conduct joint force deployments for the entire range of conventional joint military operations for the airbase. Projected, related and adapted to existing situations to future requirements, being agile to react with logistical programs and high capacity for responsibility. Established, prioritized, and validated workload requirements at assigned locations in accordance with current Air Force strategic doctrine and priorities.

Accomplishments:

Directed all Aerial Port, Readiness, Management & Systems, Traffic Management, Vehicle Operations, Vehicle Maintenance and Fuels Management activities.

Commanded 302 personnel squadron; 3 GSUs providing logistics to 51 assigned F-16, MQ-1, MC-12, HH-60, and C-130 aircraft.

Led busiest aerial port in Iraq; hub for supplying and transporting combat materials and military personnel; responsible for Air Bridge and Rest and Recuperation of military personnel.

Managed and controlled O&M of 1.4 thousand and $181 Million vehicle fleet, $521 Million supply inventory, and 5 Million gallons of ground and aviation fuels monthly.

Directed $25 Million BOS-1 contracts; managed accountability of 4.2 thousand containers, overseas JP-8 fuel operations of 80 thousand gallons per month.

Deputy Chief (Office of Military Cooperation)

U.S. Air Force – Directorate of Logistics Mar 2007 – Jul 2008

Installations and Mission Support – Randolph AFB Texas Hours/Week: 40+

Installations and Mission Support – US Embassy, Sana’a, Yemen Hours/Week: 40+

Deputy Chief Experience:

Directed security safeguarding of the U.S. Embassy’s Diplomatic Transit Facility and all U.S. personnel and property in Sana’a, Yemen from extremist organizations and violent anti-American protests with no incidents. Directed the planning, implementation and Operational Readiness for response plans per the unit and the agency. Skilled in leading cross-functional working groups in developing strategic plans, program pans, and support agreements. Ensured assigned personnel were qualified and ready to meet expeditionary requirements. Planned, organized and directed unit level deployment activities. Provided technical guidance and recommendations to senior leadership regarding unit deployment plans and programs. Advised command leadership on the direction, management and operation of all aspects of unit deployment and exercises capabilities; ensured personnel readiness. Ensured the unit was mission ready to meet wartime and peacetime mobility tasking by scheduling and tracking unit deployment exercise training plans. Extensive knowledge and skill in strategic planning, program planning, and program guidance directives.

Highly skilled in the applications of Air Force and Congressional executive directives and laws in developing plans, programs, and agreements. In depth knowledge of analysis principles, concepts, and methodologies, directives, concepts, procedures, guidance, and policy associated with Force Support. Knowledge of directives and techniques for War and Contingency Plans and Readiness. Skilled in analysis techniques in conducting research and gathering data to be able to assess the effectiveness of on-going or future programs; drew conclusions, devised solutions to problems, and identified changes and trends. Developed strategic plans and programs execution milestones and timelines. Highly skilled in communicating with working groups to gain cooperation in order to produce desired results. Communicated effectively, both orally and in writing, at all levels of management to include foreign military leadership, wing senior leadership to brief proposed projects, status of projects, and results of projects.

Extensive knowledge of contingency and crisis management planning and execution

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