ac76aw@r.postjobfree.com 407-***-****

Elizabeth Glines

Experienced leader with a proven ability to provide analytical support to Director. Results-oriented, assertive individual with experience in identifying process improvements, content development, and creating strong alliances. Dynamic and self-motivated with over a decade of experience in the Vacation Ownership industry. Excellent communicator, organized and able to handle high-pressure environments to meet deadlines and exceed expectations.

Accomplishments

Received Outstanding Performance Awards and Excellence in Leadership Awards

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Professional Experience

Marketing Operations Manager – Vistana Signature Experiences, Orlando, FL 1989 – Present

Customer Service inbound/outbound calls while exceeding performance benchmarks.

Manages team of 35 + associates to include front desk, food & beverage, kids club, golf carts drivers, reservations and transportation.

Purchasing and processing food items, collateral material for 2 sales galleries.

Provide support for database reporting to key personnel.

Assist Director of Marketing and Project Director for both SVV and SVR in training new employees.

Guest Experience at 2 sales galleries with guest with questions, concerns in regards to their stay or presentation, as well as handle any escalated customer issues and complaints.

Technical Skills

Advanced Microsoft Office Suite, SUN, Salesforce, Day Force, Enterprise Console.

Education

Associates Degree – Business Administration – Lynn University, Boca Raton Florida