Customer Service Desktop Support

Service Engineer

Multifaceted, dynamic professional dedicated to achieving company-wide success across multiple channels.

Accomplished and dedicated problem solver, adept at installation, troubleshooting and network support for fast paced business needs. Seeking opportunities to utilize my unique knowledge and experience repairing, supporting and installing all types of computer equipment hardware and peripherals. Recognized for excellent customer service, communication and management skill--poised in high stress, fast paced environments.

Experience

April 1993 - October 2018

MBM Technology Solutions Senior Field Service Engineer

Primary contact and support for several of MBM’s large contract customers. Responsible for full life cycle of system implementation including assembly, preparation, installation, troubleshooting, repair, and telephone technical support of computer hardware, operating systems, printer, and networking problems. Project manager for several large projects to include process management, implementation, installations, and upgrades. Coordinated schedules with technicians, company IT contacts/ help desks and end user clients. Sought after by sales and management to introduce new customers to MBM and their services.

Education

●National Institute of Technology - Livonia, MI, Class Valedictorian, received awards for cumulative 4.0 GPA and perfect attendance.

●A+ Certified, Microsoft Certified Professional, HP & Dell warranty certified repair technician

References

[Available upon request.]