Customer Service Representative

SUMMARY OF QUALIFICATION

EDUCATION

Rachel Zhao

Email: **************@*****.*** Phone: 647-***-**** Financial Services Skills

• Knowledgably of Canada Mutual Funds

• Fluent in English, Mandarin, good understanding of languages in Korean and Japanese

• Responsible, efficient, and flexible

• Self-driven problem solving

• Effective analytical skills

• Excellent verbal and written communication skills

• Positive working attitude

Administrative Skills

• Customer service

• Handling cash

• Data entry, faxing, photocopying, mail sorting

• Attention to detail, organized and maintains high level of accuracy

• Quickly adapt into in multi-tasking, prioritizing and organizing projects with deadlines Interpersonal and Teamwork Skills

• Ability to take initiative and resolve complex issues

• Experience working in fast paced environments; ensure confidentiality University of Toronto Sep 2014-Jun 2018

Bachelor of Science degree

• Major in Book and Media and Sociology

Parkland Secondary School, BC Sep 2012 – Jun 2014

British Columbia Certificate of Graduation

• Parkland Intramural Badminton Champion

Investment Funds in Canada (IFC) Candidate 2019

CAREER PROFILE

Customer Service Representative Tea Shop August 2018 – Present

• Complete accurately financial transactions such as receiving cash, withdrawals, and giving exchange.

• Contribute to the achievement by reaching individual sales & referral goals

• Work as part of a team to ensure the client is receiving the right product

• Improved customer experience and create a positive impression by greeting, smiling and engaging customers in a range of sales, service and informational conversations in professional manners. Customer Service Representative (Internship), Bank of China, NanJing Branch Jun 2016 – Aug 2016

• Greet and answer customers’ inquiries in a professional and courteous manner;

• Resolve problems or discrepancies concerning customers' accounts quickly and professionally;

• Create positive customer experience by understanding and meeting customers’ service needs accurately and efficiently

• Process customer cash deposits and withdrawals, cheques, foreign exchange transactions, wire transfers, funds settlement, credit card payments, money orders, certified cheques and other related banking transactions

John M. Kelly Library, University of Toronto Sep 2016 – Oct 2016

• Assisting with library work, hosting fundraisers for the library, student workshops, and provide guest lectures.

• Improve the physical space to make the library a more attractive, inviting and comfortable place to study VOLUNTEER EXPERIENCE

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