Experienced Sales Engineer, Product Manager, Field Engineer

Jonathan A. Kling

*** ******* ****** 603-***-****

Concord, NH 03301 *******@*****.***

PROFESSIONAL SUMMARY:

Experienced Mechanical Engineer with diverse background in capital equipment sales and product management, design, implementation, testing, and maintenance of electromechanical systems and post-sales customer support and training. Competent Microsoft Windows suite user, with adaptable skills for learning new technologies and presenting their worth and business value to viable customers.

PROFESSIONAL EXPERIENCE AND ACCOMPLISHMENTS:

Engineering Associate

Paul’s Alignment Service, Bow, NH (8/2017 to Current)

Diagnose and correct vehicle wheel alignment problems due to wear, replaced parts, or accident damage.

Conduct root cause investigations on problematic vehicles exhibiting undesirable wear or function.

Schedule appointments as needed with customers via phone

Maintain Google business listing, and provide occasional updates as needed.

Conduct parts identification investigations with multiples suppliers as required to maintain profit margins.

Maintain ongoing relationships with wholesale accounts (other repair shops)

Keep ongoing personal documentation of “best practices” and “lessons learned”

Practice continuous improvement thinking, and establish standard operating procedures when possible.

Product Line Support Specialist / General Engineer

Concord Awning & Canvas, Bow, NH (10/2015 to 03/2017)

Daily Primary Functions

Support our primary customer through processing of orders, and design of laser safety curtain systems.

Produce AutoCad drawings/models for deck canopies, shade sails, welded frame awnings, weather curtains, hose-bed covers, and associated hardware. Provide accurate and friendly discourse with existing and potential customers in order to achieve positive resolution of sales process, and service inquiries.

Develop mathematical pricing models that aggregate current supplier costs with current internal business expenses, to provide office assistant with simplified means of providing "ballpark pricing" within 48 hrs of request from customer.

Lead on-site consultations with customers, to evaluate needs, desires, and provide viable solutions based on company capabilities.

Conduct critical measurements of customer sites to accurately record existing conditions. Engage continually with customers to ensure satisfaction with products provided, as well as maintaining relationships that foster dependability and trust. Correct any customer complaints as expeditiously as possible, with the utmost attention to satisfaction, and the customer's willingness to provide positive reference to neighbors/friends. (Word of Mouth/ Reputation is paramount)

Develop standard operating procedures for metalworking, sewing/fabric layout, assembly, installation, and hardware requirements for all Concord Awning Products.

Interface with plant managers, building owners, business owners, and grounds maintenance to ensure installation is conducted smoothly, and with limited interruption to customer's existing schedule.

Create BOM's for each individual project, to include fabric yardage required, labor hours required, hardware and consumables. Primary purchaser of all physical hardware items and fabric for company projects

East Coast Product Manager

Zeiss Industrial Metrology, MN/Concord, NH (03/2013 - 10/2013)

Worked as East Coast Product manager for all Surface Form and Geometry equipment. These types of electromechanical measurement systems are used primarily for inspection and conformance testing in the automotive, defense and research and development markets.

Provided detailed technical sales support both pre and post sale, as well as conducting demonstrations and product introductions.

Reported directly to the Business Unit Manager, based in Minneapolis Minnesota. Worked 100% remotely from a home office in NH, with the territory of responsibility being primarily the eastern seaboard.

Traveled regularly to existing or potential customers and participated in review of their requirements in measuring systems (Roundness, Profile/Contour Geometry, and/or Surface Finish.

Oversaw product family which included items ranging from hand held surface roughness measurement devices, up to $500K customizable large factory based roundness measurement machines

Applications Engineer

TMC AMETEK Ultra Precision Technologies, Peabody, MA ( 08/2011 - 05/2012)

Reported directly to product manager of the Active Products group. (Active vibration isolation systems, active Magnetic field cancellation) Sole applications engineer for Active Products. Highly visible role.

Configured custom applications of TMC's exclusive patented STACIS active vibration isolation systems. These systems actively monitor and reduce vibration starting at .6 Hz up though approximately 125 Hz, and function on the nanometer and micron scale regarding the movement that is provided. Collected and supplied test data and other documentation to prove system capabilities for customer applications requiring very tight specifications.

Functioned as primary first point of contact for incoming RFQ's and support questions from all new and existing customers from the academic and other research segments. Delegated some field support issues as necessary to the field installation engineer.

Acted as primary sales engineer for TMC Mag-NetX field cancellations systems. Worked countless hours with the designer and research director to develop a thorough understanding of system design, operation, capabilities and limitations. Responsible for handling new incoming magnetic field cancellation system inquiries, quote requests, and sales orders, working jointly with product manager when required.

Developed with collaboration from engineering a design layout for a custom lab installation at a major processor chip manufacturer, resulting in a large contract order over $200K.

Actively demonstrated products, and engaged potential customers at 3 major tradeshows, as a TMC employee representing the Active Products Group.

Fielded new incoming calls related to active products, and communicated progress on potential orders to the product manager.

Sr. Technical Support Engineer

General Dynamics Advanced Information Systems 04/2009 - 12/2010

Naval Base, Kitsap, WA (10-2009 to 08-2010)

Provided leadership to technicians through research and subsequent dissemination of appropriate and government (Strategic Systems Programs) authorized repair procedures. Provided engineering leadership to resolve problems found during conduct of inspection and test of guidance related equipment and products.

Trained customers (enlisted and Navy officers) on how to properly handle, install, and operate the General Dynamics AIS guidance components they would be handling on the submarine.

Austal Field Site, Mobile, AL (06-2009 to 08-2009)

Supported initial system test and validation, by organizing Customer witnessing of system function and operation of various General Dynamics designed systems aboard the Navy's Littoral Combat Ship II during final phase of construction.

Communicated with the Navy customers to organize scheduling of test witnessing, and proof of concept demonstration. This included software and hardware systems all over the ship.

Mechanical Engineer I

Raytheon Integrated Defense Systems, Andover, MA 06/2007 - 01/2009

Oversaw design and documentation of a large set of Radio Frequency cables to be used in a newly redesigned portion of the THAAD radar assembly. Took into account consideration of phase matching and design for manufacturability as well as assembly process considerations and interaction with next higher assemblies.

Prepared and submitted over 75 individual Engineering Change Notifications complete with redlines and full documentation, updated PRO/Engineer CAD model and drawing updates, as well as written summaries and engineering rationale for changes.

EDUCATION:

Bachelor of Science, Mechanical Engineering, 2007

Worcester Polytechnic Institute, Worcester, MA

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