Human Resources Manager
Resume:
Lucecita Cuencas-Phillip
********.*******@*****.***
Well-respected bilingual, professional who blends strong Business Management, Human Resources, Talent Acquisition, Recruitment, Relationship/Placement Management and Leadership experience
Exceptional ability to understand business needs and build excellent relationship with Executive and Sr. Leaders
Professional Highlights
Competent and logical judgment, negotiation skills, project management, accurate decision making and assuming new responsibilities by being proactive
Can do attitude while thinking outside the box, demonstrating high tolerance for tackling and resolving uncertainties and/or ambiguous situations
Human Resources Management
Knowledge of Human Resources policies, practices and procedures.
Talent Management, Recruiter Training, Sourcing, Forecasting and Global Development and Implementation.
Talent Acquisition full cycle, end to end hiring and staff process to include pre-screening, interview, hiring and strong sourcing skills
Management of organizational charts, assessment of performance reviews, knowledge of EEOC, FMLA, Immigration requirements and other legal requirements.
Proven ability to source, select and secure top-notch candidates for multiple concurrent positions.
Played a key role in the company’s transformation by creating a culture of growth, innovation and risk taking.
Excellent compensation negotiation skills.
Leader in Customer Satisfaction, Internal Processes, Logistics/Events, Employee Learning/ Growth and Development
Maintained above average rating on hires goals (90% executive hires, 92% manager, and 90% high volume)
Achieved above average rating on Time to Accept and Retention goals.
Leadership
Experienced in supervision Recruiters and Recruiting Assistances.
Trained, coached and mentored through responsibilities, daily routines and daily reporting.
Reviewed, wrote and maintained job code reviews and descriptions.
Developed a personalized commitment to any undertaken project that assures success through a sense of ownership.
Developed and maintained Talent Acquisition Projects, Talent Retention Projects, Job Code Review and Modification Management Projects and SharePoint Development.
Contributed ideas, opinions and skills toward achievement of a common goal and showed ease at working with team members and business partners.
Engaged with team to provide exceptional support and share successes.
Business Relationship Management
Managed and coordinated with outsourced talent companies in large volume hiring and partnered effectively to ensure all transition occurred effectively.
Managed the Onboarding of new employees and processes.
Balanced analysis, intuition and experience to make sound decisions. Willingly assume new responsibilities.
Maintained an organized approach to prioritize for meeting multiple and shifting demands without reducing the quality of work.
Enthusiastic and optimistic toward getting the job done.
Continued effort to demonstrate a “can-do” attitude and high tolerance for tackling and resolving uncertainty and
ambiguous situations
Professional Experience
Bank of America Corporation 09/99-Present
VP, Business Support Manager/Talent Acquisition Liaison Jacksonville, FL
April 2017 - Current
Manage and direct diverse functions for executive leaders. Manage all Human Resources processes, premises, coordination of certain projects, associate training, service quality, Process Improvement, Business Continuity and effective communication. Consult with respective business partners such as Human Resources, Training, Learning, and Business Management functions.
Facilitate and coordinate Monthly Team Meetings
Manage the Training Inventory, Maintenance of compliance tracking/monitoring and Associate Readiness
Own and maintain the SharePoint site
Monitor Workday for new and replacement requisitions
Manage and coordinate interview and onboarding of new hires
Finalize the processes for managers and responsibility of liaison between the line of businesses and Human
Resources
Job coding review and reporting
Manage and maintain Functional Organizational Charts
VP, Corporate Recruiter – Global Talent Acquisition Charlotte, NC
March 2005 – April 2017
Consumer Staffing - Preferred and Small Business Banking
Lead end to end Talent Acquisition for Consumer Financial Services.
Established excellent business relationships with clients, senior level executives and hiring managers.
Partnered with HR business partners, department leaders and division HR business leaders.
Managed the full cycle of staffing process including multiple hiring, pipelining, sourcing and negotiating compensation. Engaged and leveraged hiring managers, Human Resources partners and Compensation partners etc. Managed compliance and risk daily.
Dedicated to sourcing top external & internal candidates and providing an excellent staffing experience for my line of business partners and candidates.
Focused on building and maintaining candidate relationships to keep a diverse talent pipeline and being a trusted partner to hiring managers.
Well-versed in HR and Staffing Operations such as Benefits, Associate Engagement, Company Policies, Compliance, Compensation, and HRIS reporting.
Coordinated second level interviews with hiring managers. Determined compensation according to job code ranges, candidate experience, and market trends and managed the on-boarding process and associate satisfaction.
Corporate Recruiter, Global Markets Risk Charlotte, NC
Independently managed the search and selection process for professional, sales and management, technical, and other niche skill positions.
Managed the full lifecycle of staffing processes; to include networking and pipelining. Engaged and leveraged business partners, such as Human Resource Managers, Relationship Managers, and Leadership Development to achieve results and deliver on Staffing plans.
Specifically recruited executive and management level for Global Markets Risk, Enterprise Credit Risk, and Global Banking and Markets
Strong Relationship Manager – collaborated with Executive and Senior leaders
Strong Mentor and Collaboration across teammates – trained, mentored and coached other recruiters
Managed and worked with Immigration requirements (US Citizens, Green Card Holders, H1B, EAD - employment authorization document)
Corporate Recruiter, Legacy Asset Services Charlotte, NC
Interim management responsibilities of team of 10 by ensuring all offers are approved, address the needs of team and maintain a daily routine with all Human Resources Manager
Sole point of contact across all HR teams; supported under the Legacy Asset Services umbrella
Recruited Executive Level Managers within the Home Loans and Insurance Services Department
Negotiated compensation and work closely with compensation partners to align appropriate salary
Screened, interviewed, and worked closely with the Hiring partners. Conducted cold calling, as required
Demonstrated the ability to manage and coordinate communication effectively within the team
Attended and make appropriate decisions in relation to the hiring processes
Supervised entry level recruiters, as needed. Communicate effectively their responsibilities and daily routine and maintained their daily reports.
Mentored other recruiters on team and help develop career paths
Worked closely with lead managers to coordinate and manage Recruiting Assistants
Project responsibility across team – met and exceeded expectations
Applied knowledge of EEO, AA, FMLA and other legal requirements
Recruiter, Consumer Real Estate Charlotte, NC
Recruited Account Executive Assistants and Sales Support Assistant for the Consumer Real Estate division
Negotiated compensation and work closely with compensation partners to align appropriate salary
Communicated effectively with Managers and office staff for the East coast regions.
Conducted applicant sourcing, candidate interview and hire
Demonstrated the ability to manage and coordinate communication effectively within the team. Lead and facilitate debrief and team meetings
Product Analyst responsibilities to include project management experience within a Staffing project to work through a consistent process to rollout across the board to all Staffing Managers, Recruiters, Recruiting Coordinators and Source
Recruiter Coordinator, High Volume Staffing Norfolk, VA
April 2004 – March 2005
Responsible for all office management roles
Assisted in training for the new site
Responsible for maintaining the Human Resources Management System
Communicated effectively with managers and staff
Conducted applicant sourcing, recruiter interviews and hiring
Coordinator of all new hire orientation for new employees
Administrative Assistant III, Norfolk, VA
September 1999 – April 2004
Consumer &Small Business Product Technology
Responsible for scheduling day-to-day meetings, events and managing calendar for senior level managers
Prepared and managed travel arrangements and all expenses
Responsible for all detailed and confidential support and personnel changes for over 75 associates
Responsible for all on boarding process for new hire and conduct exit interviews
A liaison between third party vendors, law offices and recruiters
Representative for Disaster Recovery Plans
Education/Accomplishment
BS – Business Administration - Human Resources Management – Southern New Hampshire University
Magna Cum Laude – GPA 3.84
Nominated and selected by the Staffing Executive team to participate in the Corporate Staff Support Development Program 2015 – 2016 which opened many avenues and exposure with Executives and Sr. Leaders.
Certificate ~ Human Resources Management
Certified Toastmaster, (Competent Toastmaster, Competent Leader)
Membership
SHRM (Society of Human Resource Management) - Member
SHRM (Society of Human Resource Management) - Jacksonville Florida Chapter Member
Membership Chair - Native American Professional Network
Member – LEAD (Leadership, Education, Advocacy and Development) for Women
Member – Black Professional Group (BPG)
Member – Military Support & Assistance Group (MSAG)
Human Resources Member – Military Network
Training & Resource Tools
Myers-Briggs for Leaders – Understanding Preferences
Strengths Finders Personality Test
Women’s Leadership Development
Successful Project Management – What does it take?
2015 GMT Global Women’s Conference
Compliance in Hiring
Timekeeping Compliance – Doing the right thing
Information Protection and Privacy
Anti-Money Laundering Training
Influence and Persuasion
Time Management
Code of Conduct Enterprise
Hiring at Bank of America – Managing Risk
Foundations of Effective Thinking
Human Resources Fundamentals Simulation
Working with Aggressive People
Mentor/Development
Recruiting and Selecting Candidates
EEO and Affirmative Action
Human Resource Development
Business Continuity Awareness
Diversity and Inclusion
SharePoint
LinkedIn/Job Boards/Sourcing
Workday
TALEO
Resume/Interviewing Skills Development Trainer
Proficient in Excel, PowerPoint and analyzing data
Anti-Money Laundering Training
GT&O Boot Camp
Performance Review and References available upon request
Contact this candidate