Engineer Manager
Resume:
RIMAS A. KRUZYK, MBA, PMP, P.Eng
Mississauga, Ontario L5K2L9
*******@******.***
SUMMARY
A Senior IT leader with 30+ years’ experience in key leadership roles, management of core infrastructure and major projects in both the Information technology and telecom industries. Exceptional vendor and client relationship management skills. Recognized for implementing infrastructure technology (IT) standards, leveraging cross-functional teams strategically and tactically to meet enterprise-wide objectives. Leadership skills to effectively bridge between technology, people, and business. He has the ability to articulate core IT services, business processes, products and capabilities which generate multi-million dollar impacts that increase revenue and reduce costs. Strengths include insightful, meticulous with a skilled approach to problem-solving. Expertise includes:
Project & Program Management
Budget Oversight & Benchmarking
HR Management & Vendor Relations
Information Systems Implementation
Leadership & Talent Management
Operations Management
Revenue Growth
Matrix Management
Strategic Business Execution
Regulatory Compliance
Visionary Strategies & Best Practices
Client Engagement
CAPABILITIES
20 years in directing people and leading projects, both on a team or as an independent consultant, providing creative solutions to enterprise clients in a matrixed work environment
Complex large, complex data center and business transformation solutions addressing business needs
Strong communication, managing diverse stakeholders, organizing & leading cross-functional teams and building relationships with business partners
Experienced Vendor Management and outsourcing collaboration
Business and technology planning, resource estimation and allocation, financial management
Executive management, governance, timely escalations and reporting on project health and status
Project management methodologies (PMP / Waterfall and Agile / SCRUM) with risk management expertise and systems development life cycle and product lifecycle
Strategic thinger, creating strategies to achieve business prioirities which support business goals.
HIGHLIGHTED ACHIEVEMENTS
Infra 3.0 - DataCenter Transformation
The mandate was to fundamentally transform Infrastructure services to deliver cost reduction and improve service delivery. It included building 7500 sq. ft. to accommodate the move of all Rogers servers and DMZ’s from IBM data centers, extend the corporate network, implement a private Cloud infrastructure, and transition the Infrastructure services from the old service provider to a new service provider. The program timelines were very aggressive with a target to deliver in 9 months to maximize the cost savings. Rimas led teams to relocate/migrate 4,311 servers, transform 192 databases to Oracle Exadata, migrated 20K Call Center users, and transition support of 5,916 servers. This resulted in $42M of run rate savings of $42M/year from 2015 to 2017.
Active Directory Modernization Program affecting over 50,000 user accounts
Migrated Rogers Active Directory 2003 to Windows 2008 R2 AD whilst maintaining currency and supportability. Managed 45 multi-functional stakeholder groups impacting all lines of business nationwide (750 applications, 50K user accounts, and 200K AD objects) saving Rogers in legacy licensing and administrative operating costs through the use of 40% virtualization eliminating skyrocketing legacy support costs.
Application Migration to current Technology on Oracle Cloud
Managed infrastructure build an end-to-end migration of core applications vital to the enterprise from the legacy physical environment to new Oracle 12c technology on the private cloud, including performance improvements to reduce customer call volumes. Collaborated with diverse internal stakeholders and vendors to successfully meet aggressive timelines and peak business demands due to business critical product launch with zero business issues.
IBM Global Infrastructure Automation Services implementation
Led the transition team to transition and automate 3500+ Intel virtual and physical server support and operations for multiple accounts throughout, the United States, Germany, South America and Japan. Developed and implemented new automation and management processes to maintain and manage the IT infrastructure to provide each account the ability to be agile for ongoing growth and change. Led a worldwide team of experts to assess, optimize, launch and streamline data collection to reliably perform migration workloads by working with industry-leading tools. Customer infrastructure responsiveness increased by 35%. Both waterfall and agile methodologies were used based on each particular account.
Microsoft Active Directory implementation and streamlining the Business
Led the infrastructure build and end-to-end delivery of application in collaboration with cross-functional teams to consolidate business data from all lines of business. Identified dependencies, risks, constraints, resources and technical impacts to the organization. Developed new management and support standards, processes and toolsets for the business on a 2-year roadmap with the recommendation and implementation of the most beneficial technology for the business. Worked with the branch managers to evaluate and, including infrastructure, applications, and new project development. Implemented new security policies based on the new technology to transform the business into a more secure, smarter and more responsive managed environment.
PROFESSIONAL EXPERIENCE
Parama Credit Union Bank 2016 – Present
2016 – Present
Audit Committee Director - Board of Directors –- Parama Credit Union Bank
Provide direction and guidance to support the corporation to achieve its goals.
Inspire, motivate and encourage the business teams to achieve visionary goals in supporting the mission, vision, and values of the organization
Provide leadership to all the teams within the IT department by providing a strategic view of the team by making informed decisions while demonstrating honesty and transparency.
Amend policy objectives as required and serve as the chief volunteer of the organization. Focus on high priority items such as new governance standards and policies relating to IT and security.
Monitor financial planning and prepare budgets.
Responsible for ensuring the capability, and suitability of its membership and
Formulate and implement policies across the entire organization.
Communicate business strategy, roadmap, and progress to a wide constituency across the organization. Build relationships between teams and across the organization.
Work with public authorities relating to license renewal, federal regulatory and compliance.
Rogers Communications Inc. 2015 - Present
2015 - Present
Sr. Portfolio Manager – IT Infrastructure Delivery
Accountable to deliver Infrastructure Projects on time, budget and to customers’ expectations. Utilize portfolio frameworks that effectively align scope, schedule, budget, quality, resource, risk, communication and procurement functions in a manner that enables highly coordinated execution and control.
Notable Projects: Datacenter 6000+ device relocation (Infra 3.0), Billing application buildout, Network Circuit upgrade, IaaS and PaaS implementations with HP as a strategic vendor.
Directed all phases of projects from inception through completion in the assigned portfolio
Improve budget development and reporting process for the projects, which led to greater ownership of expenses.
Developed and executed a Portfolio governance framework for portfolios to increase transparency and offer effective communication to all executive stakeholders.
Manage $50 Million+ portfolios for multiple divisions within Rogers
Established a relationship scorecard with the outsourced vendor and manage client expectations
Work with executive stakeholder Provide portfolio level presentations and executive stakeholder updates for the portfolios
Participated in PMO activities, including demand and project portfolio management, facilitated prioritization workshops and communicated with senior management and stakeholders. Developed and implemented a number of processes to improve quality and increase productivity in the areas of quality and customer service. Weekly in-house training program was developed for all stakeholders to provide the knowledge/skills to be able to perform their respective duties.
2013 - 2015
Sr. Program Manager – Infrastructure Delivery
Oversaw delivery of multiple platform-specific programs such as new Citrix platform rollout, Active Directory Upgrades and Cloud SaaS, IaaS, PaaS, service implementations, ensuring that all service levels and customer satisfaction metrics are met in building a sustainable IT infrastructure for the future. Build on collaborative customer relationships with the core businesses, improving the overall business experience. Budgets: >$12M
Sustained 99% uptime through solid capacity planning and robust system monitoring with the support of only 20 highly technical systems engineers.
Directed the execution to re-engineer legacy Citrix Infrastructure and implement a new Call Center CRM frontend for Rogers that increased sales revenue by 35%
Ensured the reporting accuracy of the project budget for project deliverables, collaborated with the technical team to identify the source of any problems and performed user acceptance testing of application changes, kept business stakeholders informed and engaged in the decision process.
Led the Rogers Infra project teams to successfully implement infrastructure under budget and within the project timeframes through risk evaluation and mitigation and effective stakeholder communication. Made use of effectively ITIL processes to drive proper change control and eliminate potential outages.
Ensure defect-free releases through careful planning, testing, and QA efforts.
Monitored monthly compliance by item, researched variances, and facilitated corrections with proration and accounting practices. Improve existing support processes to eliminate issues present in the old Citrix presentation server environment
Led the implementation of a high availability solution with vendors and business teams to provide capabilities for use in the business.
Excelled in guiding the work of technical teams. Articulate project goals and scope translated business needs into technical terms, prepared detailed work breakdown structures and instilled shared accountability for achieving project milestones.
Followed SDLC and Project Management Life Cycle, including scope definition, delivery approach, design, test strategy/scenarios, detailed project plans, resource planning, change requests, operational documents and decommissioning
2012 - 2013
Sr. Program Manager –- Infrastructure Delivery
Lead the project to transition core messaging services from IBM to both Rogers and Microsoft. Ensure that service level and customer satisfaction metrics are met providing improved supportability of the messaging infrastructure.
Transformed a labor-intensive, expensive and sprawling email, web, network, server and endpoint security deployments into a fully managed, automated and integrated security solution
Directed the successful installation of more than 30,000 wireless desktop computers and reduced infrastructure costs through revamping of existing program. Introduced streamlined processes and procedures that incorporated logistical improvements resulting in an annual cost savings of 25%. Trimmed time spent troubleshooting technical problems by working with the application groups to overhaul outdated and incomplete processes, holding team members accountable for process updates.
Worked with the support tower to decommission all outdated infrastructure to safe 80% of Rogers Resource Unit support costs.
Led a $10M Office 365 (Skyoe for Business) project to provide new efficiencies for 30,000 employees
RPC Credit Union Bank 2010 - 2012
2010 – 2012
Infrastructure IT Planner –- RPC Credit Union Limited Bank Consultant
Designed and managed a bank infrastructure for two branches. This involved physical and logical infrastructure design build and management. Active Directory and Windows infrastructure. Provided customer liaison in order to ensure that major network initiatives were properly developed and implemented in an effective, expedient manner.
Developed new architecture standards and tools set in the bank on a 4-year roadmap. Worked with Business units to evaluate and recommend the most beneficial technology, including infrastructure, applications, and new project development. Provided timely, insightful and cost-effective advice to member companies ensuring projects leverage the existing architecture.
Successfully uplifted servers from windows 2003 to windows 2008 AD without data loss.
Designed and implemented the Windows 2008 Active Directory. Created one forest with an efficient OU structure along with administrative templates and GPOs to support SOX and PCI compliance directives.
Created and managed a Disaster Recovery Plan for both branches for the bank's critical data.
IBM Canada 2009 - 2013
2011 – 2013
Sr. Program Manager - Engagement & Integration - Global Service Delivery
Implemented standardized server build process for 100+ accounts to deliver world-class ITIL. Implemented based on the established global delivery framework and principles with attention to defect management, continuous improvement, delivery catalog integration and integration into lifecycle management of the infrastructure.
Implemented infrastructure projects for over 100 accounts across the Americas and Europe.
Developed and managed the initial project approach, schedule, budget and project management plans such as requirements, scope, schedule, cost, communication, resource, risk, change management, and quality.
Implemented a global repeatable process for server lifecycle management across all IBM supported accounts to cut down on redundant activities and streamline the process flow. Server lifecycle management was streamlined by 50%.
Managed program-wide change in fiscal responsibility and accountability
Presented business cases for capital approval, enlisted IT resources and obtained solution approval from IT architecture.
Managed timely identification, mitigation and judicious escalation of technical and business risks
Created and presented bi-weekly Executive communications and led weekly stakeholder meetings
2010 – 2011
Sr. Project Manager - Business Transformation Infrastructure & Integration - Global Service Delivery
Managed Business Transformation project staff and technical towers within the infrastructure portfolio. Managed the implementation of infrastructure and development projects and resolution of all issues with the BT Infrastructure including middleware and Amdocs application development support towers.
Managed departmental budget, adjusted plans as required. Provided input to overall capital budget by recommended technology requirements/upgrades and replacement as required. Prepared requests for proposal, negotiating contracts for services with vendors and other service providers. Managed external service provider relationships and contracts.
Managed the prescribed budget for each project to control expenses and ensure profitability. Evaluated the impact of the project(s) on Service goals and objectives with recommendations for future initiatives.
Integrated tightly with IT testing community and assist with a high volume of testing during a major application upgrade. Managed to 7 x 24 operations on the customer side with dedicated resources.
Foresaw internal and external consequences for all project activities and made recommendations to ensure project completion within recommended deadlines.
2009 – 2010
Sr. Manager - Infrastructure & Customer Engagement –- Global Service Delivery
Led the Global Delivery team to further enhance infrastructure responsiveness with fewer defects and in a cost-effective manner by utilizing best practices and leveraging established processes and procedures. Developed a strong relationship with the customer and maintained an open line of communication to better understand the customer’s long-term goals. Coordinated communication between the Build and QA teams during build activities.
Successfully transitioned 3500+ Intel virtual and physical server support and operations into IBM Global Delivery Framework, utilizing best practices forged by the customer (Rogers) and IBM.
Processes, roles, and responsibilities were seamlessly transitioned into a new support structure without any service interruptions and to the customer’s expectations. Collaborated with teams around the world to implement this critical customer contractual deliverable, on time and in the most cost-effective manner.
Managed IBM’s toolset deployment projects on the customer infrastructure to provide better metrics for asset management tracking and service visibility across all the customer service lines, accomplished on both Wintel and UNIX infrastructure and increased the customer infrastructure responsiveness by 30%.
Collaborated with teams around the world to implement this critical customer contractual deliverable, on time and in the most cost-effective manner.
Rogers Communications Inc. 1995 - 2009
2004 – 2009
Sr. Manager - Enterprise IT Platforms – Technical Services
Directly Managed, 19 personnel (System Analysts, Team Leads, and Project Managers) accountable for the on-going maintenance, development, and implementation of projects for Rogers Group of Companies, including internal and external Call Centers. Ensured that systems and processes are aligned with related external company needs, best practices, audit, Sarbanes-Oxley, Payment Card Industry, and quality protocols. Built relationships with external strategic partners to ensure consistency of approach, to share outputs and ensure interoperability.
Successfully built highly flexible, diligent, collaborative problem solving teams from every department within Rogers.
Challenged to improve responsiveness and ROI of strategic projects by increasing quality of work as defined by more efficient development times and fewer software defects, and integrate disparate technologies arising from company acquisitions. Key strategic projects were kicked off to achieve a more efficient infrastructure.
Developed and managed a $6M budget. Aligned IT team with business units to develop business expertise and improve quality and responsiveness in support of 50+ critical applications. Led architecture direction and virtualization strategies through VMware ESX clusters (Cloud infrastructure), with integration into the Microsoft Active Directory framework. Led architecture direction Citrix Zen Server and Presentation Server farms for call center representatives across Canada.
Increased infrastructure availability from 70 to 90% by the implementation of tools such as Microsoft’s Operations Manager to proactively monitor, alert and manage the server infrastructure.
Slashed manual processes by 50% with resultant reductions in overhead costs.
Completed migration of all legacy environments to VMware virtual clusters reducing Intel-based application downtime by 25% by standardizing on fully administrable, fully redundant highly available infrastructure
Decreased the number of problem tickets by 90% using by establishing consistent repeatable processes.
2002 - 2004 - Sr. Infrastructure Team Lead
1999 - 2002 - Sr. Systems Engineer – Intel and Unix
1998 - 1999 - Sr. Security Engineer – Intel and Unix
1997 - 1998 - Desktop Analyst
1996 - 1997 - Network Analyst
1995 - 1996 - Network Operations Analyst
EDUCATION AND PROFESSIONAL DEVELOPMENT
MBA University Canada West, British Columbia
PMP Professional Management Professional (PMI)
P.Eng. Professional Engineer (Licensed under the Professional Engineers Act)
Accredited by the Professional Engineers of Ontario (A.P.E.O.)
Enterprise Management Rogers Internal Enterprise Management Program
B. Eng. Electrical Engineering - Ryerson Polytechnic University, Toronto
Center for Advanced Technology Education (C.A.T.E.),
Accredited by the Canadian Engineering Accreditation Board
ASE Compaq Certified Systems Engineer
MCSE Microsoft Certified Systems Engineer
CNE Certified Novell Engineer
ACCOLADES
2018 – Customer 1st Award
2017 – Customer 1st Award
2016 – Team of the Year Award
2016 – Rogers Infra 3.0 Award
2015 - Customer 1st Award
2015 - Award for Citrix Infrastructure Deployment
2009 – Award for Implementation of Active Directory in Rogers
1998 – Award for Rogers desktop deployment to the Organization
TECHNICAL SKILLS
ITIL (Information Technology Infrastructure Library) framework best practices and policies
SDLC framework Lifecycle Management
Six Sigma methodology
System Architecture and Mainframe infrastructure Design & Implementation
All Intel-based Windows, Citrix XenApp and VMware Cloud Infrastructure including, SaaS, IaaS, PaaS, Cloud Virtualization, Elastic Storage and VMs
Disaster Recovery strategy, implementation, and execution.
Microsoft Windows Active Directory Architecture design and implementation
Office Productivity Applications such as Microsoft Office Suite
Various software development languages.
AFFILIATIONS
Member of the Institute of Electrical and Electronics Engineers (I.E.E.E.)
Member of the Accredited Professional Engineers Ontario (APEO)
ACTIVITIES AND INTERESTS
Entrepreneurship activities working with prospective people to manage and grow up and coming businesses.
Enjoy reading journals on new innovations in IT Systems, Networks and, a wide variety of Engineering and Computer Innovations.
Have a continuing interest in world business and politics.
Rovers Leader in Sea Scouts Canada.
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