Deepti Saxena

Customer Service Representative - Optima Communication Inc

CA

ac768u@r.postjobfree.com

+1 (647) - 649 7845

● Handled high volume recruitment for

● Sales: Roles like Assistant Vice President, Senior Manager, Manager to Fresher,

● IT positions: Project Manager, Quality Assurance Engineer, Java Developer, Tech Lead, UX Designer, Software Engineer, System & Network Administrator,

● Editorial and Digital departments: Content writing, Copywriting and Anchors,

● HR & Admin: HR Recruiter, Facilities Manager, Receptionist & in

● Procurement: Head of Procurement at Senior Level, Store Manager

● Developed improved strategies for business process development in close coordination with Managers at top echelon of organization and customer service

● Initiate positive changes in company with proactive approach, strong analytical, problem solving mind, good strategic planner

● Professional communication skills include fluency in English

● Possess effective interpersonal skills, networking, people management skills and adaptable to demanding situations

● Strong intuitive power, clear vision and farsighted with capabilities to provide solutions to needs arising out of specific / unique requirements and maintain confidentiality

● Proficiency with Computers, MS Office Suite and the Internet Work Experience

Customer Service Representative

Optima Communication Inc

June 2018 to Present

Customer Service

● Establish trusting relationship with customers

● Educating new customers by answering product and service questions

● Maintain customer record by updating account information

● Reach out to existing customers for outstanding payments

● Coordinating for interviews line ups and selection process for HR Support.

● Providing HR support like On-boarding, Orientation and employee documentation etc.

● Extremely knowledgeable on computer productivity software

● Trained on several call center phone platforms

● Maintaining low call time

HR Recruiter

India Today Group - IN

November 2010 to February 2018

Recruitment

● Handled Recruitment for various departments i.e. Sales, IT Marketing, Finance, Admin, HR, Editorial, Digital

● Handled overall responsibility of Manpower planning, budgeting & hiring

● Sourced candidates through Job portals such as Monster, CareerBuilder, Naukri.com, and LinkedIn.com, and other channels like networking, employee referrals and consultants/sourcing agencies

● Screened, evaluated and shortlisted candidates through a structured recruitment process designed to obtain the best candidates for different domains and verticals

● Responsible for continuously updating and maintaining database for daily activity pipeline management

● Coordinated with respective department heads for lining up the interviews, follow ups on the interview schedule, salary negotiation and offer closing

● Timely closure of the opening by meeting all the parameters of the business and department needs Operations

● Managed the on boarding for new recruits and generating Employee Ids on intranet and SAP

● Ensured all documentation for the employees at every stage and other grievance handing

● Investigated and advised both management and employees on personnel matters, preparing briefed reports as required

● Assisted in career development issues, discussing career paths with line managers and recommended suitable candidates for promotion

HR Coordinator

Intelenet Global Services - IN

October 2009 to November 2010

Recruitment

● Handled Recruitment for BPO hiring

● Sourced candidates through channels like networking, employee referrals and consultants/sourcing agencies

● Conducted reference checks with support of the hiring agencies

● Coordinated for lining up the interviews and selection process

● Prepared offer letters and employment contracts post negotiation Operations

● Managed the on boarding for new recruits which includes set up on tools and systems Recruiter

Bharti Airtel Ltd

September 2006 to October 2009

Recruitment

● Handled the complete recruitment, by understanding the business need and requirement

● Sourced the right candidates through channels like networking, employee referrals and job boards

● Shortlisted and pre screened the candidates and lined up for their further levels of interview to complete the selection process

● Responsible for salary negotiation and offer closing Operations

● Drove the orientation process for the new hires and handled documentation for the employees at every stage of their cycle

Education

Bachelor of Arts in Economics

Punjabi University

April 2003 to June 2006

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