Customer Service Microsoft Office
Resume:
PERSONAL DETAILS
Name -Nozipho Precious Vilana
Address -J1027 Munga Road Kwa Mashu Durban 4359
Contact details - 061******* / 067*******
Gender - Female
Nationality - South African
Date of Birth - 06 March 1991
EDUCATION AND TRAINING
Year Completed:
Name of Institution: Tugela Secondary school
Qualification
2008
Competencies & Technical Skills
TECHNICAL SKILLS
COMPETENCIES
Microsoft office outlook
Management information and reporting principles, tools and mechanisms
Microsoft office & MS Word
Sound people management and leadership skills
Internet, CRM
Customer Focus & Client service management
Microsoft excel
Employee training/development
Power point
Coaching, Mentoring, Quality Assurance & Customer Service
DETAILS EMPLOYMENT HISTORY
NAME OF EMPLOYER
WNS GLOBAL SERVICES
Position Held (08/2015 – Current)
Customer Service Consultant
Duties
●Answer courtesy inbound calls
●Generate customer interest in the Telkom Prepaid and Contract department services or products offered by the company.
●Deal with account queries for contract subscriber and network issues.
●Build customer loyalty by follow up of customer calls and evaluate problems of the customer as well as provide logical lasting solutions.
●Deal with difficult customers.
●Offering beneficial value-added services to customers
●Dealing with technical related inquiries
●Troubleshoot ADSL and Fibre lines
●Assist with Router configurations
●Assist with Email related queries
DETAILS EMPLOYMENT HISTORY
NAME OF EMPLOYER
AEGIS GLOBAL
Position Held (06/2012 – 07/2015)
Customer Service Consultant
Duties
●Answer courtesy inbound calls
●Generate customer interest in the Telkom Mobile Prepaid and Contract department services or products offered by the company.
●Deal with account queries for contract subscriber and network issues.
●Build customer loyalty by follow up of customer calls and evaluate problems of the customer as well as provide logical lasting solutions.
●Deal with difficult customers.
●Offering beneficial value-added services to customers
●Dealing with technical related inquiries
●Troubleshoot LTE queries
●Assist with Router configurations
●Assist with Email related queries
●Processed Sales Orders
●Dealt with Retention queries
Reason for leaving
Got new employment
SKILLS
●Delivering performance enhancement coaching to increase the skills and knowledge in the voice and data area of the business
●Presenting the feedback of the performance to respected areas and conducting calibration sessions with the teams to focus on improvements.
●Material development for coaching
●Establish good relationships in the teams
●Comply with all applicable governance, compliance and risk policies.
●Flexible/ adaptable, performance driven and systematic
●Team work integrity
●Accurate, assertive, confident and diplomatic
●Innovative, patient, and tolerant
●Responsible
●Committed and pro-active
●High stress tolerance
References
Team Leader
Cecilia Machaea
Company
WNS Global
Contact Number
Team Leader
Nkosinathi Mzimela
Company
WNS Global
Contact Number
Contact this candidate