Manager Customer Service

To whom it may concern

In this document, I've tried to present myself and my skills in a fair and non-exaggerating matter, hoping to gain a convenient and personal tailored position that satisfies me and in the same time gives me the opportunity to achieve my expectations in a stable and promising career.

Mentioned below all the personal and professional details that I can recall, hopefully satisfying your requirements.

Thanks and best regards,

Sincerely

Sameh Megahed

Sameh Megahed Mustafa

Cell phone: 012-******** – 010********

E-MAIL : *****.*******@*****.***

*************@*******.***

*Career Objective:

To secure a challenging position in reputed company that will utilize my skills

And qualifications .this position should provide great potential and contribute

Positively to my skills.

*Educational Qualifications:

May 2001: Bachelor of commerce

Faculty of commerce – Helwan University – Cairo.

Grade : High good.

*Training:

(1) Training at Accountants Academy from Jan. 2006 till May 2006.

(2) Training at Egyptian Banking Institute – Central Bank of Egypt.

(3) Training at legal accountant’s office from 2005 till 2006.

*Extra Studies:

- Diploma in manual account and account circle.

- Diploma in computerize account by Excel.

- Diploma in account with program “Peachtree “.

- Certificate in Banking Operation from Egyptian Central Bank.

- Certificate in customs clearance from Ministry of Finance.

- Certificate in export from Ministry of Foreign Trade.

*Work Experience:

1- From Jan. 2002 till Feb. 2003:

Company: Khalifa Cargo International Freight Forwarder.

Position : Operation Specialist.

2- From March 2003 till Feb. 2006:

Company: Sky Egypt Co. for freight and customs clearance.

Position : Assistant Manager.

3- From April 2006 till Feb. 2008:

Company: Emperor Factory for textile and garments industry.

Position : Customs clearance and logistics specialist.

4- From March 2008 till Dec. 2012:

Company: Yasmina Factory for garments industry.

Position : Customs clearance and logistics manager.

5- From Jan. 2013 till July 2017:

Company: Cairo Malaga Factory for textile and garments industry.

Position : Export and import manager.

6- From Aug. 2017 till Dec. 2017:

Company: Modern Chemical Industries company for paints (S.A.E)

Position : Logistics manager.

7- From Jan. 2018 till now:

Company: Mirle Factory for textile (S.A.E)

Position : Foreign trade officer.

*Courses:

- Using the computer.

- Banking operation for export and import.

- Financial account.

- Customs clearance.

- Logistics.

- Export and import

*Skills:

- Language skills:

English: Very good (read & write and speak).

- Computer skills:

Windows: Excellent.

Office : Excellent.

Internet : Excellent.

Ready programs and ERP systems: Very good

- Account skills:

Manual account: Very good

Account with computer by Excel: Very good.

Account by ready programs: Very good.

- Export and import skills and techniques:

1- Implementation and manage customs clearance for all import &

export operation types.

2- Implementation and manage all logistics and freight operation for

import & export (sea & air freight – customs clearance –transportation

& trucking - insurance) and negotiate with their suppliers to get lowest

cost and best quality service.

3- Choose the best shipping way with low cost and high efficiency service

4-Export and import documents processing for (customs clearance –

documentary collection- banking operation – approvals by government

authorities).

5-Prepare export and import documents (Bills of loading -

Certificates of origin-Invoices and packing lists-Insurance policies) and

make endorsement and legalization for it if query from (Banks-

Chambers of Commerce – Embassies, etc.).

6- Implementation and follow up L/C and collections (documentary

collections and non-documentary collection) for export & import.

7- Manage and control on all logistics and customs operation from A to Z

for private customs systems (drawback-temporary exemption-free zones-

transit, etc.) and liaising with Industrial Control Authority.

8- Prepare settlement statements and reconciliations for custom’s forms

no. 13 related to temporary exemption and Drawback for the imported

raw materials which enable to liquidate the letters of guarantee or cash

back.

9- Prepare all type of export and import reports for directors and other

department.

10- Export customers’ accounts manager.

11- Logistic suppliers’ accounts manager (shipping lines-air lines-freight

forwarder-customs clearance brokers-transport and trucking suppliers-

Insurance companies) and verify their invoices and give the approval

for payment.

12- Prepare and organize the documentary cycle for all export and import

and warehouse activities.

13- Implementation and manage and follow up QIZ and Exports Support

Fund files.

14- Manage and organize Industrial Control Authority file.

15- Deal and liaise with government authorities that issue permits and

licenses for export and import operation (The Textiles Support Fund-

Chambers of Commerce- General Authority for Control of Export and

Import-The Ministry of Investment and Free Zones- The Ministry of

Industry and Trade- The Ministry of Finance- Interior Ministry-

Industrial Development Authority -Customs Authorities-Export

Support Fund- QIZ unit-Free Zones Authorities- Egyptian Quality

Authorities- Export Councils).

16- Deal and liaise with inspection authorities for export and import

operation (Agricultural Inspection Authorities - Publications Inspection

Authorities - Chemical Inspection Authorities – Public Security –

Quarry Authority, etc.).

17- Fluency in Banking Operations that are relate to import and export

operations (L/C - Letter of Guarantee- Collection- Endorsement-

delegation letters, etc.).

18- Fluency in ERP Systems (for example: Trade Card System-

Warehouse-account).

19 - Fluency in use electronic systems of shipping line and airlines and their

websites.

20- Fluency in the rules and regulations for domestic and international

trade (Incoterms 2010-URC 522- UCP 600- URR 725-ISBP 681-

H.S CODES- Customs Law- Laws of Import & export, Etc.)

21- Control on warehouses for (raw materials- stock- finished

Products) and make periodically review statements for their balances

then compare that with account department reports and customs

balances.

22- Coordinate with the sales stores for receipt of products and do the same

with warehouse for receipt of raw materials from suppliers and

identify reasons of problems (spoilage – deficit – increase ), as well as

finished products that deliver to customers .

23- Provide services to present customers until get their satisfaction,

search for new customers and open new markets for our products in

local and international markets to increase sales and exports.

24- present all logistics services to local customers.

25- work as customer service manager for export and local customers .

26- Coordinate with all departments that related to ( supply chain –

production – sales – export – import – planning - account ) in terms and

stages of production,contracts terms for export & import,marketing,

time schedule for delivery dates of our products to our customers, time

schedule for receipt our raw materials from the suppliers and give

advises and information about our sales invoices, balances,payments

and collect our dues .

27- Prepare inquiry and purchase orders in purchase case from local or

international suppliers ( raw materials and services suppliers )and put

their terms then negotiate with our suppliers about those terms to

reach maximum of profit for our company and save money as well as

get lowest price with best quality in the same time.

28- prepare offers, price quotation and proforma invoice in marketing or

sales for local and international customers and put their delivery and

payment terms then negotiate with our customers about those terms to

reach maximum of profit for our company and get their maximum

satisfaction in the same time.

29- New staff training in all areas of work (warehouse – logistics – freight -

shipping - customs clearance –supply chain - export and import

operations).

- Supply chain skills and techniques:

1- Take care of products from raw material stage until the sale as a finish

product to the clients

2- Improving processes to reduce costs.

3- Developing documentation related to support.

4- Planning inventory control.

5- Arranging distribution products.

6- Solving problems in cases of return products.

- E-commerce skills and techniques:

1- Have knowledge of E-commerce techniques for (B2B & B2C and C2C).

2- Fluency in use trade map web services for market and product analysis.

3- Fluency in how to get a new market for our products.

4- Fluency in how to get the required raw materials and commercial

agencies with lowest cost and best quality.

5- Have negotiation techniques to complete the business transaction and get

the best deals

6- Fluency in marketing by social media and Email.

*Personal profile:

- I can work under pressure with high concentration and high attention until

meet deadlines.

- I can work cooperatively as team member.

- I can understand and learn new activities quickly.

- I’m fast learner and hard worker.

- I’m self- motivated and ambitious.

- I'm always looking for improvement my skills and gain new experiences.

. - I have self- confidence but I'm not overbearing

. - I have initiative spirit and creative skills

. - I have good eye for details

. - I have proficient skills in analysis and solve problems

. - I have proficient skills in communicate and negotiate with others

. - I have leadership skills

. I can Implementation target by good solution -

. I can do many tasks in the same time -

*Personal information:

Birth date : 7 February 1979 .

Nationality : Egyptian .

Marital status : Married.

Military status : Final exemption.

* Social media :

1- LINKEDIN : https://eg.linkedin.com/in/sameh-megahed-641826117

2- FACEBOOK : https://www.facebook.com/ Sameh Megahed

3- TWITTER : https://twitter.com/egyptlegend1

Contact this candidate