Manager Customer Service

MONIKA KALYAN

*** *********** ****, ********, *******, LA7 4P2

Contact : +1-587-***-****

E-mail : ************@*****.***

Languages known: English, Punjabi and Hindi

PROFILE

• Dedicated and focused Administrative Manager and Customer Relations Manager who excels at prioritizing, completing multiple tasks simultaneously and to achieve project goals . Flexible and hardworking with strong drive to succeed

Over 5 years experience in an administrative/customer service environment

Honors Degree in Commerce field

Exceptional customer service skills; thorough and meticulous in all paperwork and data entry

Effective problem solving skills and expertise in yielding best results working in fast paced environments

Flexible and adaptable to any environment; able to work independently or on a team

Meticulous in maintaining client confidentiality with strong emphasis on customer satisfaction

Proactive and able to prioritize and perform time bound

Summary:

Documentation and Filing

Meeting support and travel arrangements

Business writing

Dedicated team player

Quickbooks and MS Office proficient

Customer Relations Execution

OBJECTIVE

To work in a competitive job environment and providing quality and efficient administrative and Customer Services support to the company’s activities.

To work in the position of Administrative Supervisor in a growing company where exceptional ability to multi-task, solve problems, work efficiently in a team, and meet deadlines are required in providing outstanding administrative support to supervisors and managers.

To confront and overcome new challenges in achieving smooth operation for the company

EXPERIENCE

Seerat Exports Karnal, Haryana as an Administrative Assistant from November 2013 to 31 November 2017 . Duties included :

Preparing Invoices and Presentations

Maintaining appointment schedule

Maintaining stock list and keeping it updated

Keeping record of all incoming calls

Directing visitors to the appropriate person

Arranging and managing all travel schedule

Compiling Data and information

Organising meetings and conferences

NEXA KARNAL MOTORS PVT. LTD., KARNAL (Automobile Dealerrship) as an Admin Manager and Quality Manager from February 2018 to November 2018. Duties included:

Admin Manager-

To maintain and distribute the mails, electronic and regular thus co-ordinating the communication inside the various departments of the organization

To keep an eye and ordering of office supply and maintaining the inventory

To arrange and maintain various filing systems, electronic and manual

To greet, enlighten and direct the visitors to the appropriate seniors or persons

To create and maintain the minutes of meetings held within the organization

To help in the organizing of the several conferences within the company

To respond incoming calls and other correspondence and pass on the respective messages to the concerned persons

To write, edit, check and maintain all the correspondence coming in from the handwritten copy or electronic copy

To train and develop staff according to the office procedures and regulations

QUALITY MANAGER IN SALES DEPARTMENT

Customer Advocacy and Customer Delight- Customers should become our Brand Ambassadors

Consistency in Customer Experience- uniform experience at all Touch points( Showroom, Events, Home Visits)

Training and Quality Upgradation of Manpower

Proactive Handling of Customer Concerns- Right Execution of all processes, making customers aware of Escalation Matrix at the Dealership, Implementation of tools like Confession Register, Booking and Delivery Tracker

Transparency- Regular touchbase with all Pending Booking Customers and clear explanation of all Commercial Transactions to them

Regular training and Communication about Nexa Core Values to each and every team Team Member

Ensuring Zero Customer Complaints- Consistency in processes for achieving Zero Complaints

TUTORING- At own house in Karnal, Haryana from August 2013 to November 2018

Imparted part-time tuitions at home to school children in English, Hindi and Mathematics in early morning and late evening batches

EDUCATION

• Class 10th with 91.2 % marks in year 2008 in CBSE from Pratap Public School, Karnal, Haryana, India

• Class 12th in commerce CBSE with 94 % marks in year 2010 from Pratap Public School, Karnal, Haryana, India

• Bachelors of Commerce (honours) from Kirorimal College, Delhi University in First Division in 2013

AWARDS AND ACKNOWLEDGEMENTS

Possess good knowledge of Microsoft Office software and other computer applications

Effective English communication skills with 8 Bands in IELTS

Merit certificate holder in English and Business Studies from Central Board of Secondary Education, India in 2010

Web and tech savvy

Participated in the Investor Awareness Programme organised by Northern India Regional Council of The Institute of Company Secretaries of India under the aegis of Investor Education and Protection Fund in 2013

INTERNSHIPS

Interned at Usha International Ltd. On the assignment of Competency framework from

December 2009 to January 2010

Interned at Usha International Ltd. On the assignment of Brand awareness of fan industry

from June 2011 to August 2011

Interned at Celsius Refrigeration Pvt. Lmt. Regarding the study of different product lines of

company from December 2011 to January 2012

Interned at Kurlon Limited from June 2012 – July 2013 and December 2012 – January 2013

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