Resume

Sign in

Office manager/assistant, customer relations, bookkeeper

Location:
Arecibo, Puerto Rico, 00612
Salary:
$12/hr
Posted:
January 13, 2019

Contact this candidate

Resume:

Gerald Squires Jr.

Administrative Assistant/Typist/Call center/Customer service rep.

Staten Island, NY 10310

ac761g@r.postjobfree.com

646-***-****

Willing to relocate to: Miami Beach, FL - Fort Lauderdale, FL - Las Olas, Fl Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

Collection Shield 360 - Flushing, NY

November 2015 to May 2016

In/outbound call center representative handling upwards of 95+ calls daily to prospect/advise/intake/ and sign on clients for credit repair.

Daily follow-ups with clients for credit, personal information, credit reporting agency and any inquiry updates

Administrative Assistant/Typist

GLM Consult and Art - New York, NY

March 2015 to May 2015

Received dictation directly from the owner in response to various communications received from outside sources

Did various office filings, art downloads and any required and requested clerical tasks Answered and directed incoming calls, faxes, mail and e-mails and outbound calls as required Maintained office equipment such as copier, printer and limited computer programs Did company deposits, mailings, and personal errands as requested Office Manager - Executive/Administrative Assistant - Bookkeeper -Customer Service

Hi-Tech Security and Communications - New York, NY May 2014 to February 2015

New York, NY

Office Manager - Executive/Administrative Assistant - Bookkeeper -Customer Service Maintained all department records, files, bills, etc. Ordered all office equipment and supplies

Placed all trouble calls/placed orders for updates of any equipment Dispatched jobs and maintained communications throughout the day with technicians Completed all office administrative tasks including bookkeeping, AR/AP, reconciliations, GL, weekly payroll, collections and billing

Created and generated correspondence, spreadsheets and reports Maintained customer satisfaction and client relations Responsibilities included arranging daily work schedules for technicians Answered and directed incoming calls, faxes, mail and e-mails Handled company owner's personal matters - Car, traffic violations, hearings, thank you letters, charitable donations, etc.

Customer Service and Office Assistant

Various temporary agencies - New York, NY

June 2009 to May 2010

Maintenance of all department records, files, bills, etc. Ordered all office equipment and supplies

Placed all trouble calls/placed orders for update of any equipment Set travel arrangements as needed for company personnel Conducted collection and payment reminder calls

Completed all office administrative tasks

Created and generated correspondence, spreadsheets and reports as required Coordinated calendars, set travel arrangements, scheduled special events and other company functions

Solely responsible for arranging daily work schedules to maintain continuous and effortless work flow Resolved all aspects of customer issues

Answered and directed incoming calls, faxes, mail and e-mails for various departments Delegate Relations

The M&A Advisor - Forest Hills, NY

November 2007 to May 2009

Researched and created potential client lists for upcoming events Contacted potential and existing clients to solicit sales for upcoming events Created and customized new and pre-existing lists to match criteria for invitations for events sponsored by the company

Managed various databases for events sponsored and hosted by company Registered clients online and via phone for events Registered participants that attend events and build relationships with attendees Performed various administrative and office support functions as necessary Conducted follow up calls with current and potential clients prior to and post events that were sponsored by the company

Office Manager

Welsh Architect, llc. - Islandia, NY

May 2005 to May 2007

company out of business)

Office Manager/Administrator

Maintained all records, prints, files, bills, etc. for office Maintained office petty cash

Responsible for all company expenses, A/R & A/P and customer invoicing Responsible for calculating, generating and distributing weekly payroll to all personnel General data entry

Directly responsible for payment of all employee weekly and company quarterly taxes Ordered all office equipment and supplies

Placed all trouble calls and orders for update of any office equipment Completed all office administrative tasks

Created and generated correspondence, spreadsheets and reports as required Education

Bachelor's in Video game art and design

Art Institute of Pittsburgh-Online Division - Work at Home July 2009 to February 2010

Skills

Microsoft office, Adobe, Oracle, Telephone Skills, Wordperfect, Autocad, Shipping, UPS, Telecommunications, ICE, CSR, Call Center, Customer Service Military Service

Branch: Navy/Army

Service Country: United States

Rank: E5

July 1987 to August 2008

Certifications/Licenses

Mixology

August 2014 to Present

Certificate for mixology

Additional Information

Skills

Typing: 59+ wpm

Microsoft Word WordPerfect Corel Suite Claris Works Excel Google Docs Google Sheets Google Slides Access MS Outlook Quick Books Illustrator Dreamweaver AutoCad Photo Shop ICE Rating MS Publisher Adobe Illustrator MS Visio HTML UPS/FedEx Online Software applications: PC & Mac Platforms

Summary of Qualifications

Unprecedented managerial and administrative qualifications Excellent customer service and creative skills with excellent management relation skills Proven ability to prioritize workloads, complete deadlines and analyze situations and resolve problems effectively



Contact this candidate